monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
monday.com's AI platform is moving fast — new agents, new capabilities, new pricing — and every team in CCO needs to stay sharp on what's new, what it means, and how to use it. This role owns that mission.
You'll be the deep AI product expert for our CCO Academy. You work directly with Product and Engineering, stay ahead of every release, and translate what you know into knowledge the whole group can act on. You're not a passive documenter — you're a multiplier. You write the guide, run the webinar, present the release, and make sure the whole team walks away smarter.
Own the AI knowledge infrastructure for CCO: maintain accurate, up-to-date knowledge on AI features, agents, pricing, and positioning
Stay ahead of every product release — translate new capabilities into structured enablement content before they ship
Deliver knowledge to the group through live formats: run internal webinars, present product updates, lead knowledge sessions — you're comfortable in front of an audience and make complex content engaging
Upskill the CCO Academy group through a mix of written resources and live delivery — make the whole team genuine monday AI experts
Embed in your assigned POD and provide the product intelligence that drives their enablement work
Proactively identify knowledge gaps and close them before they become blockers
Contribute to agentifying the documentation and release communication process
2–4 years in product knowledge, technical writing, product enablement, or customer education at a B2B SaaS company
Genuine depth of curiosity about AI products — you want to understand how agents work, not just what they do
Strong ability to translate technical complexity into clear, accessible content for non-technical audiences
Confident presenter: you're comfortable running a room, delivering webinars, and presenting product updates to groups of all sizes — you make the complex feel clear and the dry feel engaging
Organized and systematic: you build processes, not just documents
Comfortable working cross-functionally with Product, Engineering, and business teams
Fast learner: monday's AI platform moves quickly, and so will you
Nice to have: experience with knowledge management systems; background in AI or technical products; experience building self-serve learning resources
What monday.com can offer you:
Join a customer-obsessed team where transparency and ownership are how we actually operate - not just things we put on a wall
Work on a multi-product suite powered by advanced AI, where what you ship reaches hundreds of thousands of customers worldwide
Competitive salary, benefits, bonus potential, and equity eligibility for many roles — we believe people should share in our success
Grow fast through a dedicated L&D team, AI workshops, bootcamps, and internal hackathons - the industry moves quick and so do we
A collaborative, global culture backed by Employee Resource Groups and workplace teams across New York, Tel Aviv, London, Munich, Warsaw, Tokyo, Sydney, and more
Skills Required
- 2-4 years of experience in product knowledge, technical writing, product enablement, or customer education at a B2B SaaS company
- Strong curiosity and understanding of AI products and how AI agents work
- Ability to translate technical complexity into clear content for non-technical audiences
- Confident presentation skills, including webinars, product updates, and group knowledge sessions
- Organized and systematic approach to building processes and documentation
- Ability to work cross-functionally with Product, Engineering, and business teams
- Fast learning ability in a rapidly changing AI platform environment
- Experience with knowledge management systems
- Background in AI or technical products
- Experience building self-serve learning resources
What the Team is Saying
What We Do
At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model.
