What You'll Do:
Performs server configuration, implementation, maintenance and support in line with IT security and audit policies
Responsible for the integrity, resilience and security of assigned systems
Works closely with IT managers to plan, develop, design and strategize an architecture which will benefit the organization as a whole.
Assist in developing the technology architecture of the firm, including but not limited to hardware, software, networking, systems and support processes and procedures.
Helps superiors with trouble-shooting of system, network and voice hardware and software problems
May assist in management and monitoring of Cisco Unified Communications Solutions; Voice Over IP, Call Manger, Voicemail, and Call Center
Assists with assessing new technologies which may be appropriate to the mission of the company
Helps and supports analysts with process and procedures within the IT department.
Provides support for more technically complex issues and problems when escalated from Helpdesk
Responsible for configuring, documenting, implementing and troubleshooting the following software products: Microsoft Server Operating Systems and Email Systems, Storage Area Network, Backup products, Anti-Virus products, and Anti-SPAM products
Responsible for providing after hours support and on-site emergency response as needed
Trouble-shooting server hardware operating systems and enterprise applications
Administration and maintenance of server operating, messaging infrastructure and storage area network
Directly works with superiors in the design and project management of network concepts, structure and connectivity, as directed
Assists with daily backup of server data files, media, and offsite storage administration
Fosters a positive team environment and assists superiors with the direction of team dynamics
Ensures confidentiality of internal and external data
Performs ad-hoc projects as needed
Some travel as needed
Other duties as assigned
What You Need:
Bachelor’s degree in computer related field or equivalent experience
Microsoft Certification or equivalent experience
4+ years of Information Technology experience supporting complex computer/system environments; or an equivalent combination of training and experience
3-5 years on a helpdesk
3-5 years’ experience with
Ethernet network environment and peripherals
Cisco Unified Communications Solutions; Voice Over IP
HP, IBM or Dell servers
VMWare or Hyper-V
Windows Server 2008 R2 to Windows Server 2016
Exchange 2010 to Exchange 2016 or Office 365
providing customer service support network monitoring tools
Experience with disaster recovery and planning concepts
Skills Required
- Bachelor's degree in computer related field or equivalent experience
- Microsoft Certification or equivalent experience
- 4+ years of Information Technology experience supporting complex computer/system environments
- 3-5 years on a helpdesk
- Experience with Ethernet network environments and peripherals
- Experience with Cisco Unified Communications Solutions and Voice over IP
- Experience with HP, IBM or Dell servers
- Experience with VMware or Hyper-V virtualization platforms
- Experience with Windows Server (2008 R2 through 2016)
- Experience with Exchange 2010 through Exchange 2016 or Office 365
- Experience with Storage Area Network (SAN) administration
- Experience with backup products and offsite storage administration
- Experience with Anti-Virus and Anti-SPAM products
- Experience providing customer service support and using network monitoring tools
- Experience with disaster recovery and planning concepts
- Willingness to provide after-hours support and on-site emergency response
What the Team is Saying
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Lessen LLC Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are paired with an employee assistance program offering on‑demand counseling, plus wellness programming/classes. Disability and life insurance are also included as part of the core package.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO, paid parental leave, family medical leave, and volunteer time are part of the offering. These options point to broad time‑away support across categories.
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Retirement Support — A 401(k) with company match is available as part of the financial benefits. Pre‑tax savings options and related financial protections round out the package.
Lessen LLC Insights
What We Do
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. To learn more, visit Lessen.com.
Why Work With Us
We make caring for and improving properties simpler, faster, better. Powered by tech and perfected by people, we deliver best-in-class, transformational solutions to deliver assets to market faster, keep businesses up and running, and improve customer and resident experiences. We're property services, simplified.
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Lessen LLC Teams
Lessen LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Lessen, managers decide how teams work best—office, home, or hybrid. We value flexibility, connection, and outcomes, investing in tools that keep everyone aligned and focused on delivering great results together.
