Account Manager

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

What will you do?

As an Account Manager at Spade, you'll contribute directly to Spade’s revenue growth by owning the strategic relationships and growth trajectory for our customers. You'll manage implementations, drive product adoption and expansion, and build deep partnerships with the world’s leading fintechs and financial institutions. You will:

• Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor

• Partner with Sales on pre-signature deals to ensure clean handoffs, then run implementations on time and on scope — holding both Spade and the customer accountable to milestones

• Lead renewals and pricing negotiations, including multi-year commitments and conversations on over-utilization or scope changes

• Drive expansion by spotting opportunities and selling customers into new Spade products

• Build executive relationships at each customer — understanding their roadmap, org structure, and strategic priorities — and run QBRs, executive briefings, and onsite visits that move the relationship forward

• Partner with engineering and product on technical investigations and root cause analysis, and translate customer feedback into prioritized roadmap asks

• Build the post-sales playbooks, SOPs, and account frameworks that let Spade scale

What experience, skills, and qualifications are necessary?

• Must-have:

  • 5+ years of experience, including 3+ years of account management, sales, or customer success experience for a technical product

  • Experience carrying a quota with responsibility for account growth, upsells, and renewals

  • 2+ years of experience in fintech, banking, or payments

  • Experience owning commercial outcomes — a quota, NRR target, or revenue retention number

  • Experience leading contract renewals and negotiating commercial terms

  • Experience in a high-growth startup environment

  • Comfort using AI, automation, and self-built workflows to scale yourself

  • Based in NYC with ability to work out of our Flatiron office at least 2 days/week

• Nice-to-have:

  • Experience supporting both fintech and bank/financial institution customers

  • Experience with transaction or payments data

  • Experience with API or data products

  • Experience building post-sales playbooks, SOPs, or operating frameworks from scratch

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.

• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.

• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

• Competitive compensation and equity package

• Full medical, dental, and vision benefits for US-based employees

• Life & short-term disability insurance

• Unlimited PTO

• Early exercise program

• Extended post-termination exercise period

• 401K for retirement planning

• Hybrid team, with pet-friendly headquarters in NYC

• Paid parental leave

• Work from home stipend

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.

• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.

• The anticipated base salary range for this role is listed above (in USD).

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.