Account Director - Mexico

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

We are looking for an Account Director to lead carrier partnerships and commercial growth in Mexico. This is a strategic, high-impact role for someone who thrives in complex, multi-stakeholder environments and wants to build something meaningful in a fast-growing market.

You will own the full commercial lifecycle, from market development and executive relationship-building through to deal negotiation, execution, and long-term account growth. Working closely with our Sr. Director of Operator Sales, you will define and execute Hiya's Mexican strategy and work cross-functionally with Product, Marketing, Legal, Customer Success, and Leadership to bring our voice intelligence solutions to market across the region.

• Develop and execute Hiya's commercial strategy across Mexico with our Sr. Director of Operator Sales

• Build and maintain senior relationships with telecom operators and strategic partners

• Identify, develop, and close new business opportunities across the region

• Lead complex commercial negotiations and long-form partnership discussions

• Drive revenue growth across new and existing accounts

• Represent customer and market needs internally to shape product and go-to-market strategy

• Coordinate cross-functional teams to support successful launches and partner growth

• Track market dynamics, competitive activity, and industry trends across LATAM

• 7+ years in business development, strategic partnerships, enterprise sales, or operator sales

• Strong experience working with telecommunications operators or large enterprise accounts

• Proven track record closing complex, multi-stakeholder deals

• Strong executive presence and relationship management skills

• Commercially driven with sharp strategic thinking and execution capability

• Comfortable operating in fast-moving, ambiguous environments

• Fluent in Spanish and English

• Experience in telecom services, mobile networks, voice, fraud, or security products

• Existing relationships within the Mexican or broader LATAM telecom ecosystem

• Experience working with SaaS, platform, or AI-driven products

• Exposure to international or multi-market commercial environments

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve, our customers and partners by holding a high bar for trust and quality

• Own, share in success and open up to failures

• Lead, listen, show up with a point of view but commit entirely once a decision has been made

• Improve, even if it means changing course or contradicting ourselves

• Do, rather than observe

• Competitive salary and annual bonus: Structured OTE with upside tied to market performance.

• Hybrid working: Based in Mexico City with flexibility on where and how you work.

• Annual professional development budget: Dedicated investment in your growth and skills.

• Home office support: We'll help you set up a productive working environment.

• International collaboration: Work closely with teams across the US, UK, and EMEA, with travel to match.

Mexico City, Mexico | Hybrid | Full-time

We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.

We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.