Jobs at Hiya Inc.

Own end-to-end talent acquisition across EMEA for GTM and engineering roles. Manage intake, sourcing, market mapping, candidate engagement, screening, offers, and handoffs across multiple countries. Advise hiring managers, challenge unrealistic briefs, attract senior talent for a low-recognition brand, and use AI tools and modern recruiting systems. Coordinate with HR Operations and onboarding teams on multi-country employment and EOR requirements.

Own forecasting models, OPEX budgeting, actuals reporting, company-wide dashboards, headcount planning, and variance analysis. Partner with cross-functional leaders on financial planning and strategic decisions, synthesize data into actionable insights, and identify opportunities to apply AI and automation across Finance workflows.

Lead the security roadmap across engineering, build self-service platform security tools, integrate security into CI/CD and cloud workflows, assess technical risk, mentor engineers, and mature detection, SIEM, and incident-response capabilities. The role also addresses software supply-chain threats, AI infrastructure security, and AI-usage risks while partnering with engineering, product, core technology, and IT teams.

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, expansion, retention, and account health. Conduct proactive outreach, identify churn risks and upsell opportunities, forecast portfolio performance, maintain CRM accuracy, and share customer insights with internal teams. The role requires business-level German, French, or Spanish alongside English, commercial judgment, autonomy, and experience managing customer relationships in a SaaS or commercial environment.

Build and ship features across iOS and Android apps, including backend changes, releases, automation, testing, and architecture improvements. Own cross-platform delivery using Kotlin Multiplatform, collaborate with product and design, and improve release tooling and quality gates. Use AI coding agents responsibly while establishing safeguards and workflows. The role requires strong Kotlin and Android expertise, production experience beyond the primary platform, architectural leadership, API and entitlement familiarity, automation skills, communication, and pragmatic decision-making.

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, retention, expansion, forecasting, and revenue performance. Prioritize accounts by risk and growth potential, lead pricing and negotiation conversations, identify upsell and cross-sell opportunities, maintain accurate CRM records, and collaborate with Sales, Product, Support, and Finance. The role requires autonomy, strong organization, commercial communication, and the ability to manage high-volume customer relationships.

Leads growth engineering for Hiya’s web presence, translating marketing strategy into high-converting experiences. Responsibilities include migrating Webflow to a headless CMS, architecting React and Next.js systems, optimizing performance and SEO, implementing analytics and experimentation, integrating AI and third-party APIs, and scaling localized websites across global markets. The role owns website KPIs, attribution, conversion optimization, accessibility, and collaboration across marketing, product, CRM, and PLG initiatives.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.

Own the full sales cycle for Hiya Connect in Germany: generate pipeline with SDRs and marketing, run discovery and demos, engage senior stakeholders, maintain CRM discipline (Salesforce), forecast accurately, and meet/exceed ARR targets while working cross-functionally with Customer Success and Product.

Lead Hiya’s commercial growth and carrier partnerships in Japan. Own market strategy, executive relationships, new business development, complex negotiations, revenue growth, and account expansion across telecom operators and strategic partners. Coordinate cross-functional teams globally, represent customer needs internally, monitor market and regulatory trends, and establish Hiya’s presence in Japan’s telecom ecosystem. The role is based in Tokyo with remote flexibility and requires fluent Japanese, professional English, and valid right-to-work status in Japan.

Lead end-to-end product for voice protection and conversational AI features serving consumers and telecom operator partners. Define product vision, prioritize roadmap, work closely with engineering and research on model training and prototyping, engage customers to validate needs, support commercial and legal partners, and drive product economics and successful launches.

As a Senior VoIP Infrastructure Engineer at Hiya, you will own voice infrastructure, optimize call quality, and scale solutions for carrier partnerships while collaborating with product teams to drive voice capabilities for both consumer and enterprise users.

The Sr. GTM Engineer at Hiya is responsible for transforming the website into an AI-driven growth engine, leading CMS migration, optimizing web performance, and integrating AI capabilities.

Lead commercial strategy and growth across Singapore, Malaysia, and Thailand. Build executive carrier relationships, negotiate complex multi-stakeholder deals, close new business, drive revenue from new and existing accounts, coordinate cross-functional launches, and inform product and GTM strategy based on market and regulatory trends.

Own full sales cycle for Hiya Connect in the German market: generate pipeline, run discovery and demos, engage senior stakeholders, close new business, hit ARR targets, maintain forecasting and CRM discipline, and collaborate with SDRs, Customer Success, Product and marketing.

Build and maintain AI-powered spam and scam detection infrastructure: design, implement, deploy, monitor distributed pipelines, support data science workflows, handle production incidents, and improve system resilience and scalability.

Drive new business for Hiya Connect in Germany owning full sales cycle from pipeline generation to close. Build and manage pipeline with SDRs and marketing, run discovery and demos, engage senior stakeholders, hit ARR targets, maintain CRM (Salesforce) and forecasting, and collaborate with Customer Success and Product.

Manage and grow a small portfolio of Hiya's largest UK customers, driving adoption, leading complex programs to production, delivering measurable value, and expanding revenue through executive engagement, cross-functional coordination, risk management, and upsell/cross-sell opportunities.

Own Hiya's commercial strategy and growth in Brazil: build executive carrier relationships, identify and close complex deals, drive revenue across accounts, coordinate cross-functional launches, and monitor market, competitive and regulatory trends to expand in LATAM.

Lead Hiyas carrier partnerships and commercial growth in Italy. Own market strategy, executive relationship-building, deal negotiation, and long-term account expansion. Coordinate cross-functional teams, represent customer needs, and track market and competitive dynamics to drive revenue and successful partner launches across Italy.