Jobs at Hiya Inc.

The Talent Acquisition Manager will lead talent acquisition efforts, manage recruiting teams, improve processes, and leverage AI tools to enhance hiring efficiency across North and South America.

As a Senior VoIP Infrastructure Engineer at Hiya, you will own voice infrastructure, optimize call quality, and scale solutions for carrier partnerships while collaborating with product teams to drive voice capabilities for both consumer and enterprise users.

The Sr. GTM Engineer at Hiya is responsible for transforming the website into an AI-driven growth engine, leading CMS migration, optimizing web performance, and integrating AI capabilities.

Lead commercial strategy and growth across Singapore, Malaysia, and Thailand. Build executive carrier relationships, negotiate complex multi-stakeholder deals, close new business, drive revenue from new and existing accounts, coordinate cross-functional launches, and inform product and GTM strategy based on market and regulatory trends.

Lead product vision and execution for voice-protection AI products serving consumers and telecom operators. Work closely with engineering, research, revenue, legal, and finance; engage customers, prioritize roadmap and model training, prototype solutions, and own product end-to-end to drive strategic and commercial value.

Sell Hiya Connect to French accounts by managing the full sales cycle from prospecting to close. Generate and qualify pipeline with SDRs and marketing, run discovery calls and demos, forecast revenue using Salesforce, exceed quota, and collaborate with Customer Success, Sales Engineering, and Product to ensure successful handoffs and customer outcomes.

Own outbound prospecting in the French market: identify accounts, run discovery calls, execute 50+ daily touchpoints, build qualified pipeline, hand off to AEs, maintain Salesforce hygiene, and shape market messaging. Hybrid role based in London with event travel.

Lead Hiyas carrier partnerships and commercial growth in Italy. Own market strategy, executive relationship-building, deal negotiation, and long-term account expansion. Coordinate cross-functional teams, represent customer needs, and track market and competitive dynamics to drive revenue and successful partner launches across Italy.

Build and maintain AI-powered spam and scam detection infrastructure: design, implement, deploy, monitor distributed pipelines, support data science workflows, handle production incidents, and improve system resilience and scalability.

Manage and grow a small portfolio of Hiya's largest UK customers, driving adoption, leading complex programs to production, delivering measurable value, and expanding revenue through executive engagement, cross-functional coordination, risk management, and upsell/cross-sell opportunities.

Design, build, and operate high-performance JVM/Scala backend services and data processing systems for call processing pipelines and customer web apps. Own deployment and operations (including on-call), collaborate with cross-functional teams, apply functional/Typelevel approaches, and work with cloud and data technologies (AWS, DynamoDB, Redshift, Kafka, Spark, Postgres).

Serve as the technical lead for partner integrations across Europe, owning design, delivery, and production support. Work with sales, product, and engineering to scope integrations, contribute code and tooling, query data mesh for troubleshooting, build dashboards, and coordinate cross-organizational resolution of complex issues.

Manage a high-velocity portfolio of SMB accounts across the UK and Europe to drive renewals, expansion, and net revenue retention. Collaborate with Sales, Product, and Support, prioritize account strategy independently, and improve customer engagement while reducing churn.

Manage strategic French accounts to drive new business and expansion for Hiya Connect. Own complex, multi-stakeholder sales cycles, build account plans, deliver demos, forecast pipeline in Salesforce, and exceed quota while collaborating with cross-functional teams to ensure customer success.

Own Hiya's commercial strategy and growth in Brazil: build executive carrier relationships, identify and close complex deals, drive revenue across accounts, coordinate cross-functional launches, and monitor market, competitive and regulatory trends to expand in LATAM.

Manage partner marketing execution for operator, OEM, and referral partners: launches, communications, enablement, co-marketing, localized GTM, events, and playbooks. Coordinate stakeholders across Sales, BD, Product, and international teams to drive partner-facing assets, announcements, and scaled programs that support revenue-generating relationships.

Own and improve Hiya’s product support operations: tools, workflows, automations, reporting, and ownership models. Reduce ticket volume and resolution time, implement AI-enabled support, configure integrations and light scripting, and deliver insights to Product and Engineering to drive product improvements and scale support without linear headcount growth.

The role involves owning the growth platform strategy, supporting experimentation, instrumentation, and cross-functional collaboration, while enhancing product teams' growth capabilities.

The Principal Product Manager will analyze customer needs, drive product initiatives, and collaborate across departments to improve enterprise products for trusted business calling.

Manage a $3M ARR Mid-Market customer portfolio across North America as a trusted advisor. Drive retention and NRR, execute success plans, monitor health, mitigate churn risks, drive product adoption, support expansions with Sales, and collaborate cross-functionally to improve customer experience.