Jobs at Hiya Inc.

Leads Hiya’s global Forward Engineering organization, overseeing solutions architecture, forward-deployed engineering, customer integrations, distribution platforms, reliability, incident response, and cost to serve. The role partners with Product Engineering, Sales, and Customer Success across the full customer lifecycle. Responsibilities include organizational strategy, hiring, budgeting, operating metrics, technical standards, roadmap feedback, and scaling support across North America, Europe, and Asia. This hybrid Seattle role requires 30–40% travel.

Own and grow a strategic operator account by driving adoption, complex program delivery, renewals, incident response, executive engagement, and commercial expansion. Lead cross-functional initiatives, troubleshoot technical issues, manage integrations and pilots, deliver measurable customer value, and identify multi-million-dollar growth opportunities while maintaining high service levels.

Supports recruitment and general HR activities, including job postings, candidate sourcing, CV screening, interviewing, interview coordination, candidate communication, recruitment records, hiring administration, onboarding, and employee administration. The role requires strong English communication, organization, attention to detail, and interest in recruitment. It is based in Budapest, requires at least 25 hours weekly and two office days, and runs through May 31, 2027.

Build and operate Hiya Hub backend services across their full lifecycle, including planning, implementation, testing, deployment, monitoring, alert response, and KPI ownership. Support carrier and partner onboarding, troubleshoot system behavior, and communicate across engineering, business, and external partners. The role requires networking and Docker knowledge, strong collaboration, and active use of AI tools. Experience with cloud platforms, Kubernetes, observability, DevOps, or SRE is advantageous.

Lead end-to-end delivery of complex carrier and partner integrations across EMEA. Manage project plans, milestones, dependencies, risks, technical delivery tasks, stakeholder communications, testing, and deployment. Partner with carriers, Solution Architecture, Engineering, Product, Customer Success, and leadership. Apply technical knowledge of REST APIs, AWS, SIP, and telephony while improving delivery processes, documentation, and tooling.

Qualifies inbound leads, conducts outbound prospecting, researches target accounts, and builds pipeline for the sales team. Responsibilities include calls, emails, LinkedIn outreach, event follow-up, lead qualification, CRM updates, activity reporting, and developing strong prospect relationships. The role requires learning Hiya’s products and market, achieving monthly qualified-lead goals, and working autonomously in a fast-paced sales environment.

Drive new business and product-led growth conversions for SMB and enterprise customers. Manage the full sales cycle, including prospecting, discovery, demos, presentations, negotiation, and closing. Build pipeline with SDRs, marketing, and partners; meet revenue quotas; forecast accurately in Salesforce; and collaborate with Customer Success, Sales Engineering, and Product to ensure successful handoffs and expansion opportunities.

Own global university recruiting programs, interview scheduling, recruiting operations, Ashby ATS administration, candidate experience, stakeholder coordination, recruiting analytics, and special projects. Plan campus events, manage complex multi-time-zone interviews, improve workflows, maintain data integrity, and use AI tools to optimize recruiting processes. This role requires independent ownership but does not involve full-cycle recruiting or candidate sourcing.

Lead a Budapest-based team of approximately six engineers building distributed cloud and data systems that detect spam and fraud calls. Own people development, delivery, reliability, security, technical debt, incident response, and operational outcomes. Partner with Product and Data Science to establish priorities and execution plans, guide architecture, improve production operations, and support AI-assisted development. Serve as a player-coach by reviewing designs, unblocking technical work, and contributing to high-impact initiatives.

Own forecasting models, OPEX budgeting, actuals reporting, company-wide dashboards, headcount planning, and variance analysis. Partner with cross-functional leaders on financial planning and strategic decisions, synthesize data into actionable insights, and identify opportunities to apply AI and automation across Finance workflows.

Lead the security roadmap across engineering, build self-service platform security tools, integrate security into CI/CD and cloud workflows, assess technical risk, mentor engineers, and mature detection, SIEM, and incident-response capabilities. The role also addresses software supply-chain threats, AI infrastructure security, and AI-usage risks while partnering with engineering, product, core technology, and IT teams.

Own a portfolio of 300+ SMB accounts across the UK and Europe, managing renewals, expansion, retention, and account health. Conduct proactive outreach, identify churn risks and upsell opportunities, forecast portfolio performance, maintain CRM accuracy, and share customer insights with internal teams. The role requires business-level German, French, or Spanish alongside English, commercial judgment, autonomy, and experience managing customer relationships in a SaaS or commercial environment.

Build and ship features across iOS and Android apps, including backend changes, releases, automation, testing, and architecture improvements. Own cross-platform delivery using Kotlin Multiplatform, collaborate with product and design, and improve release tooling and quality gates. Use AI coding agents responsibly while establishing safeguards and workflows. The role requires strong Kotlin and Android expertise, production experience beyond the primary platform, architectural leadership, API and entitlement familiarity, automation skills, communication, and pragmatic decision-making.

Leads growth engineering for Hiya’s web presence, translating marketing strategy into high-converting experiences. Responsibilities include migrating Webflow to a headless CMS, architecting React and Next.js systems, optimizing performance and SEO, implementing analytics and experimentation, integrating AI and third-party APIs, and scaling localized websites across global markets. The role owns website KPIs, attribution, conversion optimization, accessibility, and collaboration across marketing, product, CRM, and PLG initiatives.

Manage a high-volume SMB and self-service customer portfolio through onboarding, adoption, value realization, renewals, and expansion. Build scalable enablement programs, monitor customer health and usage, automate health scoring and renewal triggers, identify retention and conversion opportunities, and partner with Sales, Product, Support, and Marketing. Track program KPIs, analyze performance, advocate for customers, and help develop Hiya’s scaled customer success strategy.

Lead Hiya’s commercial growth and carrier partnerships in Japan. Own market strategy, executive relationships, new business development, complex negotiations, revenue growth, and account expansion across telecom operators and strategic partners. Coordinate cross-functional teams globally, represent customer needs internally, monitor market and regulatory trends, and establish Hiya’s presence in Japan’s telecom ecosystem. The role is based in Tokyo with remote flexibility and requires fluent Japanese, professional English, and valid right-to-work status in Japan.

Lead end-to-end product for voice protection and conversational AI features serving consumers and telecom operator partners. Define product vision, prioritize roadmap, work closely with engineering and research on model training and prototyping, engage customers to validate needs, support commercial and legal partners, and drive product economics and successful launches.

As a Senior VoIP Infrastructure Engineer at Hiya, you will own voice infrastructure, optimize call quality, and scale solutions for carrier partnerships while collaborating with product teams to drive voice capabilities for both consumer and enterprise users.

The Sr. GTM Engineer at Hiya is responsible for transforming the website into an AI-driven growth engine, leading CMS migration, optimizing web performance, and integrating AI capabilities.

Build and maintain AI-powered spam and scam detection infrastructure: design, implement, deploy, monitor distributed pipelines, support data science workflows, handle production incidents, and improve system resilience and scalability.