20470_カスタマーインテリジェント＆アナリスト

Description and Requirements
• Role Summary
As MetLife Japan continues to strengthen customer centricity and AI-enabled decision making, this role will lead the transformation of customer, market, and business data into actionable insights that drive growth and customer experience improvement.
This role will be responsible for developing and executing the Marketing Domain Data strategy by integrating customer, digital, research, and marketing data assets. The role will enhance data accessibility, governance, and advanced analytics capabilities, including predictive analytics, customer behavior forecasting, and business projection models, to generate actionable insights that improve growth, customer experience, and marketing effectiveness.
The role will also drive AI-enabled analytics innovation to improve insight generation and strengthen data-driven decision making across the organization.
The Director will lead the Customer Intelligence & Analytics team while working closely with Marketing, CX, Digital, Product, Distribution, and Technology teams to improve customer and business outcomes.
• Success Measures
Objectives
• Build a scalable Marketing Domain Data foundation.
• Increase adoption of analytics-driven decision making.
• Advance predictive and AI-enabled analytics capabilities.
Key Results
• Improved data accessibility, governance, quality, and usability.
• Increased stakeholder use of customer intelligence in strategic and operational decisions.
• Improved accuracy and business relevance of forecasting and projection models.
• Faster insight generation and reduced manual effort through AI and automation.
• Demonstrable contribution to growth, customer experience, and marketing effectiveness.
• Experience and Capability Requirements
• Strong expertise in customer, digital, research, and marketing data management and analytics.
• Experience developing data strategy, data governance, and scalable enterprise data assets.
• Proven ability to build advanced analytics, predictive analytics, forecasting, and business projection capabilities.
• Experience leading AI-enabled analytics transformation, automation, and new ways of working.
• Ability to translate complex data into clear, actionable business recommendations.
• Strong stakeholder influence, people leadership, and change management capabilities.
• Sound business judgment and the ability to operate effectively in a regulated environment.
• Technical Skills
• Advanced proficiency in Power BI, including data modeling, Power Query, DAX, dashboard design, and governance.
• Strong SQL skills for data extraction, transformation, validation, and analysis across multiple data sources.
• Advanced Excel skills for analytical modeling, data quality checks, and rapid business analysis.
• Working knowledge of Python or R for statistical analysis, predictive modeling, and process automation.
• Knowledge of statistics, segmentation, forecasting, experimentation, and model evaluation.
• Familiarity with cloud and modern data platforms such as Azure, Databricks, or equivalent technologies.
• Practical experience using generative AI and analytics automation tools, including Microsoft Copilot or equivalent solutions.
• Preferred Qualifications
• Bachelor's degree or higher in statistics, mathematics, computer science, economics, marketing science, business analytics, or a related field.
• Microsoft Certified: Power BI Data Analyst Associate (PL-300), Microsoft Certified: Fabric Analytics Engineer Associate (DP-600), or an equivalent analytics certification.
• Relevant cloud, data management, data science, or project management certification is an advantage.
• Experience in financial services, insurance, or another regulated industry is preferred.
• Business-level English and Japanese communication skills are preferred for collaboration with local and global stakeholders.
福利厚生
メットライフ生命では、ワークライフバランスと社員の心身の健康を促進する福利厚生を提供しています。社員はフレックスタイム制度、年次有給休暇、特別連続休暇、リフレッシュ休暇等の休暇を利用できます。また、社会保険や団体保険の他、旅行や英会話教室で使える割引も提供しています。柔軟に働けるよう、オフィス勤務と在宅勤務を組み合わせた勤務形態の導入や、短時間勤務制度、また柔軟性のあるドレスコードなども設けています。
Benefits We Offer
MetLife Japan offers a comprehensive benefits package that promotes work-life balance and employee wellbeing. Employees can take advantage of flex time policy and a generous time-off policy, national holidays, annual paid leave, special consecutive leave, and refreshment leave. We also provide full social insurance coverage, a commuting expense reimbursement, group insurance, and discounts on travel and English language lessons. To support work flexibility, employees also have hybrid work options, shortened working hours for parents with children in third grade or below, and a casual dress code.
メットライフについて
メットライフは、グローバルで展開する金融サービス企業です。個人および法人のお客さまがより確かな未来を築けるよう、保険、年金、社員福利厚生給付、資産管理のサポートを提供しています。1868年に創業したメットライフは、世界40以上の市場で事業を展開し、米国、アジア、中南米、ヨーロッパ、中東において業界をリードしています。
メットライフは、New Frontier戦略の一環として、AIを活用し、人を中心に据えた未来を築いています。私たちは、AIを活用して顧客へのサービス向上、地域社会への支援、そして働き方の変革を推進していく中で、好奇心、適応力、そして成長意欲を持つ人材を求めています。メットライフにおいて、AIは、人間の判断力、創造性、継続的な改善を支える責任あるパートナーであり、信頼、インクルージョン、そして長期的な価値の構築に貢献しています。
メットライフ生命は、日本初の外資系生命保険会社として、1973年2月に国内での営業を開始しました。当社のPurpose「ともに歩んでゆく。よりたしかな未来に向けて。」は、メットライフが誇るグローバルネットワークと世界中のベストプラクティスを活かし、お客さまのニーズに応え、地域社会との信頼関係を築くという信念を表しています。
About MetLife
MetLife Inc., through its subsidiaries and affiliates (MetLife), is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help individual and institutional customers build a more confident future. Founded in 1868, MetLife has operations in more than 40 markets globally and holds leading positions in the United States, Asia, Latin America, Europe and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
MetLife Japan began operations in February 1973 as Japan's first foreign-owned life insurance company. Our purpose, "Always with you, building a more confident future," encapsulates our strong commitment to leveraging our global network and best practices worldwide to stand with our customers and build trust with our communities.
#BI-Hybrid