Is Drone Delivery on the Horizon?

Tens of millions of packages are delivered each day. And while many of the behind-the-scenes processes that shepherd our packages between warehouses and sorting centers have been automated, humans are often left navigating that last, and most visible, delivery mile.

But that could soon change, as startups and major corporations, including Amazon and Walmart, put autonomous drones — unmanned aerial vehicles — to the test, aiming to show the world that drone delivery is a safe and efficient alternative. These efforts have already been scaling, with a reported 800,000 commercial drones deliveries carried in 2023. By 2035, that number is estimated to hit 1.5 million deliveries, according to Mckinsey. With some individuals even willing to pay a premium for the service, drones may soon replace the cars, trucks and humans we’ve long associated with package delivery.

How Does Drone Delivery Work?

Drone delivery begins by a customer submitting an order. Once the order is received, processed and packaged, it is loaded onto the drone. The drone then heads to its drop-off point and lowers the package to the ground, before returning to its home base.

For example, drone delivery company Manna serves the Blanchardstown suburb of Dublin, Ireland. Customers can download the Manna app and place an order with one of the company’s grocery partners. According to Manna’s founder and CEO Bobby Healy, the order is received, bagged and taken to the store’s roof where a Manna team member loads the drone, which conducts its own self-check, weighing the order.

Prior to takeoff, customers drop a pin logging the GPS coordinates of a convenient and safe drop-off point, like a backyard, so Manna’s drone knows exactly where to place the delivery before arrival, using artificial intelligence and computer vision to navigate. Hovering 150 to 200 feet above the pinned location, the drone conducts a safety check using LiDAR and radar to ensure the area below is safe and no one is underneath.

Next, the drone descends to 60 feet, where it rechecks the drop-off area, and then, using a winch and biodegradable string, lowers the delivery down to a height of six inches, before slowing down to gently place the order on the ground.

Flytrex, a drone delivery company based in Tel Aviv, Israel, is conducting similar app-based trials in four U.S. towns — three in North Carolina and one in Texas. Yariv Bash, Flytrex’s founder and CEO, told Built In that his company is completing thousands of drone deliveries per month in these cities. According to Bash, drone delivery is proving to be a more affordable alternative to food delivery services that rely on humans.

“We’ve designed a system that’s really horrible for anything else besides delivering dinner to a family in the suburbs,” Bash said. “But for that specific thing? The system is amazing.”

How Is Drone Delivery Used?

Around 500,000 commercial drone deliveries occurred in the first half of 2023 alone. Here are some of the most common ways drone delivery is applied across different industries.

Food Delivery

Companies are exploring drone delivery as a way to send food and grocery orders to customers in the U.S. For example, DoorDash has partnered with Alphabet’s Wing to deliver Wendy’s orders via drones to customers in Christiansburg, Virginia. In addition, Walmart is expanding its drone delivery service to encompass three-fourths of the Dallas-Fort Worth area, shipping ingredients, snacks, beverages and more with the help of companies like Wing and Zipline. 

E-Commerce Delivery

Drones have been a major boon for e-commerce companies like Amazon, which uses drones to deliver orders in under an hour and is developing lighter and quieter drones. However, Amazon faces stiff competition from UPS since the company’s UPS Flight Forward division received approval to operate drones beyond the visual line of sight. Not to be outdone, Alphabet’s Wing is introducing heftier drones to transport larger packages. 

Medical Supplies Delivery

Seeking faster methods to get patients essential medications, health organizations are partnering with drone delivery companies as well. Memorial Hermann Health System is Houston’s first healthcare provider to use Zipline for making home deliveries. Meanwhile, Massachusetts’ Mass General Brigham is teaming up with Canadian drone company Draganfly to transport technical equipment and lab work in addition to medical supplies. 

Emergency Delivery

James Campbell, a professor of supply chain and analytics at the University of Missouri–St. Louis, and other faculty members began working on drone delivery in Vanuatu using data from UNICEF, which had conducted drone delivery trials for routine childhood vaccines.

According to Campbell, healthcare workers in Vanuatu, a country made up of more than 80 islands, would travel by foot or boat each month, visiting remote villages and aid posts to vaccinate children.

“Drones seemed like an ideal solution because drones don’t need infrastructure,” Campbell said. “So, if you’re vaccinating children for measles and mumps, you’re not sending 50 kilos, you’re sending a small amount of product. And it needs to go fast because it needs to be refrigerated.”

Pros of Drone Delivery

The prospect of drone delivery becoming a widespread practice promises lasting benefits for businesses.

Faster Deliveries 

When it comes to food, household and other items from retailers like Amazon and Walmart, speed is a major driver behind the push for drone delivery. A main reason for this is that drones don’t have to contend with the typical obstacles that slow cars and delivery trucks down, like traffic, road construction, multiple stops or chatty neighbors.

Improved Sustainability

Drones could offer a more sustainable alternative compared to traditional delivery methods. In a 2022 Carnegie Mellon study, researchers found drones to give off less carbon emissions and consume less energy than delivery trucks and vans during last-mile deliveries. When it comes to making smaller deliveries over shorter distances, drones might be the best option for companies looking to scale back their carbon footprint. 

Wider Accessibility

Because drones can often reach areas that are hard to get to by ground travel, they could usher in an era of more accessible delivery. Drones have already left an impact on healthcare, transporting items like vaccines, medicine and supplies to communities in remote areas. However, the convenience of drone delivery could also prove to be a game-changer for those seeking everyday essentials in rural areas and small towns.

Increased Cost-Efficiency  

The capacity limits of drones could actually give smaller businesses an advantage. While larger brands and supermarkets may see more bulk orders, small businesses and retailers often make orders consisting of fewer and lighter items. Being able to complete these small orders more quickly can save lesser-known companies time and money while allowing them to carve out a niche space that remains elusive for big brands.   

“Some things just don’t make sense — like why use a two-ton car to deliver a two-pound burrito?” Campbell said. “That’s inherently inefficient. So, if you could do that with a drone, maybe that makes a lot of sense.”

Cons of Drone Delivery

While drone delivery offers a major lift for companies and customers, there are still many issues to consider.

Privacy Risks 

Navigating airspace and dropping off products requires drones to use computer vision, which captures visual data of a drone’s surroundings. Compiling data becomes more serious when drones are flying through urban areas and suburban neighborhoods, raising questions around data privacy. And if delivery drones are hijacked, they can easily be used for purposes like surveillance and malicious data collection. 

Safety Concerns 

In populated areas, drone crashes can always pose a risk to humans. But Sally Applin, a senior research anthropologist and consultant studying the effect of automation on social systems, notes in the 2016 book, The Future of Drone Use, the impact drones may have on wildlife as well. Birds especially will feel the effects of drones, though they’ve been known to fight back. Other animals may also react negatively to drones, creating dangerous situations for people. 

Regulatory Challenges

Drones have opened up a new frontier in delivery services, posing questions the Federal Aviation Administration has never faced. In response, the FAA has created a web of drone regulations to keep the technology in check, including a drone remote ID law that acts as another obstacle for drone companies to overcome. Although FAA approvals in 2023 have relaxed restrictions on certain companies, it’s still unclear how the increased use of drones could affect airspace and incite backlash from the FAA if drone delivery rollouts don’t go as planned. 

“Many systems will need to mesh to achieve delivery success,” Applin said. “In addition to privacy and security issues, much of what is being considered by companies with delivery drone ‘dreams’ are imagined as individual scenarios that do not take an aggregate of drones within public space into consideration.”

Practical Limitations 

There are issues surrounding whether or not drone delivery is actually an efficient, or even viable, alternative given our current system. Inclement weather conditions like heavy rain and wind could make drones a less reliable delivery option. In addition, having an army of drones complete a group of single orders compared to one delivery truck handling these orders may be much less effective. 

The Future of Drone Delivery

There’s hope drones will soon play a bigger role in package deliveries. Manna expanded its drone delivery services to 100,000 people in Ireland and kicked off a small pilot program in the Dallas-Fort Worth area. Healy sees even greater adoption of drone delivery soon, with every major suburb in Europe having drone delivery in the next three years, with the United States not far behind. “And that’s me being conservative,” Healy said, “because I actually think it could be sooner.”

Eventually, Healy sees drone delivery services becoming subscription-based — much like Amazon Prime — with consumers having unlimited drone deliveries each month, which Healy predicts will change consumer shopping habits. “They’re going to order in a far more granular way,” Healy said, meaning people will still shop for large items at the supermarket, while ordering small, perishable items, like meat and vegetables, as needed.

“For that to be viable, which we want, we want to be able to bring transaction costs right down to the floor,” Healy said. “And the nice thing about drones, [with] the marginal cost of delivery because there’s no human involved, you can do that.”

U.S. Regulation Is an Obstacle to Adoption

While regulators in Europe have provided drone delivery companies a regulatory framework to operate within, the same can’t be said for the U.S. 

“European governments want drone delivery to happen, so there’s a wide-open door for any company that wants to make progress in Europe,” Healy said. “And then in the United States, it’s not like that. There’s still a path to go. It’s still unclear when scaled delivery will be allowed to happen and under what systems it will happen.”

In 2013, Amazon’s founder and then-CEO Jeff Bezos, announced that 30-minute drone deliveries were just a few years away. The following year, Amazon, in a request to the Federal Aviation Administration to test their drones near the company’s office in Seattle, wrote, “one day, seeing Amazon Prime Air will be as normal as seeing mail trucks on the road today.”

But it wasn’t until 2022 that a company, Matternet, which has partnered with UPS to deliver Covid vaccines in North Carolina, finally received Type Certification from the FAA, an important step in the design approval process drone delivery companies must achieve to scale their operations if they ever want drones to be as ubiquitous as mail trucks.

Is the Public Ready for Drone Delivery?

Another factor is public acceptance. However, consumers seem to be warming to the idea of drone deliveries. A 2024 Mckinsey survey found 76 percent of global consumers are willing to switch to drone delivery methods, which is a 19 percent increase from 2021. Additionally, 58 percent of all respondents were willing to pay a premium for drone delivery services. 

Yet, despite the growing acceptance, there’s still public resistance to drones — particularly in the United States. According to the survey, U.S. consumers are the least willing to switch to drone delivery and the least likely to pay for the service. 

Still, Bash believes companies will start being granted approval for national-scale operations by 2024, and drone delivery will become the norm in many suburbs, with speed, cost and other benefits proving attractive to consumers. 

But Campbell believes more widespread drone delivery won’t arrive until 2027 at the earliest, and that a viable future will hinge on consumer demand. “I don’t know if we’re going to have it,” he said. “On the other hand, when I look at technology, we, as a society, very rarely turn down technologies.”

Significant Development in Drone Delivery Industry

The drone delivery industry has rapidly progressed from a futuristic concept to a scalable logistical reality. Here are some of the sector’s biggest milestones thus far.

Amazon Resumes Service After Crane Collision (October 2025) 

Amazon resumed its Prime Air drone delivery service in Tolleson, Arizona, just two days after two MK30 drones crashed into a construction crane. The incident, which caused substantial damage and prompted investigations by the FAA and NTSB, tested the resilience of the commercial drone industry. In an internal review, Amazon claims to have found no issues with the drone technology, but implemented enhanced visual landscape inspections to monitor for moving obstructions like cranes in the future.

Walmart Announces Drone Delivery Expansion (June 2025) 

Walmart and its partner Wing announced plans for adding drone delivery service to more than 100 Supercenters across five major U.S. metropolitan areas, including Atlanta, Charlotte, Houston, Orlando and Tampa. This aggressive rollout signals a shift in retail from small-scale pilots to establishing drone delivery as a viable, fast-service option for millions of households. The expansion builds on Walmart's existing network, which has already completed more than 150,000 deliveries since 2021.

Amazon Expands Drone Delivery Following FAA Approval (May 2024) 

Amazon formally expanded its Prime Air drone delivery program, leveraging FAA approval for drone operations Beyond Visual Line of Sight (BVLOS) technology. The expansion integrates drone services directly into Amazon’s same-day delivery network to drop off packages in 30 minutes or less. 

UPS Flight Forward Receives Part 135 Certification (October 2019) 

The FAA awarded UPS subsidiary, UPS Flight Forward Inc., the first full Part 135 Standard certification to operate a drone airline. This certification — the highest level granted — allows UPS to fly an unlimited number of revenue-generating drones beyond the operator’s line of sight and at night, with an unlimited number of remote operators, representing a major regulatory leap for commercial logistics.

Wing Receives First Part 135 Certification (April 2019) 

Alphabet’s drone subsidiary, Wing, was awarded the first Part 135 air carrier certificate from the FAA for commercial drone deliveries to the public. This initial approval effectively licensed Wing as a commercial drone airline in the U.S. and allowed it to begin limited operations in Virginia, setting the precedent for major retailers and operators to pursue formal airline certification.

First FAA-Approved Delivery in the U.S. (March 2016) 

Australian drone startup Flirtey completed the first-ever FAA-approved drone delivery in the United States, carrying medical supplies from a Virginia airfield to a rural health clinic. This milestone demonstrated the potential of drone technology for humanitarian aid and convinced regulators to begin exploring how unmanned aerial systems could operate safely in the national airspace.

Amazon Prime Air Concept Unveiled (December 2013) 

Amazon CEO Jeff Bezos unveiled the initial concept for Prime Air during an interview on 60 Minutes, announcing a plan to deliver packages to customers in 30 minutes or less using autonomous drones. The announcement instantly elevated drone delivery from a niche idea to a mainstream technological pursuit, putting competitive pressure on other major logistics and e-commerce companies.

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