Jobs at Zono Tradetech Pvt Ltd

Own and execute omnichannel B2B campaigns across Meta, WhatsApp, email, LinkedIn, and Google. Track campaign performance, analyze conversions, optimize targeting and messaging, coordinate client approvals, present reports, and identify account growth opportunities. The role combines campaign operations, data analysis, client management, and conversational commerce strategy, with close collaboration across Customer Success and Product teams.

Conduct API and application testing, develop and execute test cases, identify and track defects, validate databases with SQL, analyze test results, and report findings. Collaborate with cross-functional Agile/Scrum teams to support timely delivery of high-quality software. Python scripting knowledge is desirable for test automation.

Serve as the primary client contact throughout onboarding and implementation. Configure and demonstrate the platform, train field and ground-level staff, support product adoption, monitor early usage, gather feedback, and maintain CRM records. The role requires frequent client communication, simplifying technical concepts, coordinating with product and technology teams, and traveling locally within Hyderabad for implementations and training.

Own the full B2B sales cycle from prospecting and discovery through proposal and closure. Target ERP, fintech, invoicing, payments, and supply chain customers, uncover workflow challenges, and position ZoTok.ai as an automation solution. Build and manage qualified pipelines, conduct consultative sales conversations, coordinate internal stakeholders, maintain accurate CRM visibility, and use customer feedback to improve messaging, objection handling, and conversion.

Support customers after onboarding by answering product questions, driving platform usage, training clients on features, sharing best practices, managing relationships, identifying upsell opportunities, coordinating with internal teams, and reporting adoption insights. The role requires strong English and formal Hindi communication, patience, product understanding, follow-up skills, and comfort working with distributors, retailers, brands, and business owners.

Drive B2B sales cycles, conduct product demos, manage pipelines, and close deals. Customer Success responsibilities include onboarding, ERP/API implementation, technical project delivery, account management, adoption, stakeholder engagement, training, QA/UAT, retention, upselling, and revenue expansion for SaaS clients.

Provide first-line product support for a B2B SaaS platform through email, chat, and calls. Troubleshoot issues, replicate bugs, coordinate escalations, track resolutions, document knowledge-base content, educate customers, monitor recurring issues, and participate in QA and beta testing. The role collaborates closely with Product, Technology, and Customer Success teams and requires Hindi proficiency.

Manage customer onboarding from contract closure through first successful product usage and invoice generation. Build client relationships, understand business needs, configure and integrate the SaaS product, conduct demonstrations and training, monitor adoption, provide ongoing support, resolve issues with internal teams, and report customer success metrics. The role also involves maintaining CRM records and ensuring customer satisfaction throughout the post-sale journey.

Manage customer-related data, maintain CRM and ticketing records, generate recurring reports, track customer success KPIs, analyze feedback and support trends, and provide insights for improving engagement and service quality. The role also involves automating reporting tasks using Excel and other tools, coordinating data sharing across teams, and identifying process improvements.

Own end-to-end customer onboarding, implementation, adoption, account management, stakeholder engagement, and revenue expansion. Configure and integrate the platform using APIs, ERP connectors, and CRM tools; manage technical delivery, QA/UAT, training, QBRs, and issue resolution. Build trusted client relationships, drive retention and upsells, and help customers achieve measurable business outcomes through ZoTok’s conversational commerce platform.

Develop scalable backend solutions for fintech products, including APIs, microservices, and database integrations. Responsibilities include designing RESTful services, troubleshooting complex technical issues, optimizing performance, deploying applications on AWS, collaborating with cross-functional teams, and researching emerging technologies. The role requires strong Node.js expertise, cloud deployment experience, containerization knowledge, database optimization skills, and familiarity with software design principles.