The Role
Manage customer onboarding from contract closure through first successful product usage and invoice generation. Build client relationships, understand business needs, configure and integrate the SaaS product, conduct demonstrations and training, monitor adoption, provide ongoing support, resolve issues with internal teams, and report customer success metrics. The role also involves maintaining CRM records and ensuring customer satisfaction throughout the post-sale journey.
Summary Generated by Built In
Company: Zono Tradetech Pvt Ltd
Job title: Account Manager
Job location: Hyderabad
About ZoTok.ai:
ZoTok.ai is India’s first AI-driven conversational commerce engine designed for seamless business operations on WhatsApp. We empower businesses to digitize their order-invoice-payment cycles without the need for expensive DMS, ensuring smooth operations and strong customer relationships.
As an Account Manager, you will play a pivotal role in driving revenue growth by acquiring new clients and nurturing existing relationships. You will be responsible for understanding the needs of potential customers, articulating the value proposition of our SaaS products, and closing deals to meet or exceed sales targets. This role requires a highly motivated individual with a proven track record in B2B sales, excellent communication skills, and a passion for technology.
Roles & Responsibilities:
- Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.
- Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
- Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
- Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
- Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
- Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
- Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
- Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
- Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
- Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
- Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.
Requirements:
- More than 3 years' experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry.
- Bachelor's degree is mandatory (negotiable for candidates with relevant industry experience).
- Working experience in Distribution or Commerce industries is a plus.
- Strong understanding of Supply Chain Management concepts and processes.
- Excellent communication, relationship-building, and presentation skills.
- Ability to thrive in a fast-paced, customer-focused environment.
- Self-motivated with a proactive attitude and a passion for driving customer success.
Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.
Why join us?
you'll dive deep into the expansive industry of Supply Chain Management (SCM) within the Software-as-a-Service (SaaS) realm, specifically focusing on the sales port. Your expertise in SCM and SaaS will not only be honed but also expanded, as you contribute to revolutionizing the way businesses operate in this domain. Zotok is an unique product offering that occupies a niche market with tremendous demand, promising you an unparalleled sense of pride in what you do. Join us today and be a part of something truly extraordinary.
Skills Required
- More than 3 years of experience in Customer Success, Client Onboarding, or similar roles within the IT or SaaS product industry
- Bachelor's degree
- Working experience in distribution or commerce industries
- Strong understanding of Supply Chain Management concepts and processes
- Excellent communication, relationship-building, and presentation skills
- Ability to work in a fast-paced, customer-focused environment
- Self-motivated, proactive attitude, and passion for driving customer success
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The Company
What We Do
Zono Tradetech, through its ZoTok.ai product, develops an AI-driven conversational-commerce platform for businesses. Integrated with WhatsApp, it digitizes and automates order, invoice, and payment workflows, helping companies manage customer relationships and distribution operations without expensive distribution-management systems. The company positions ZoTok as a generative-AI-powered network CRM and SaaS solution focused on supply-chain and commerce processes for enterprises in India and globally.
