Jobs at Xero

Generate demand for SaaS platform solutions through outbound phone, email, and social outreach. Research prospective accounting and bookkeeping partners, identify decision-makers, qualify leads, maintain Salesforce pipeline records, and collaborate with Account Executives and partner services to develop revenue opportunities and improve channel performance.

Own and optimise Xero’s accountant and bookkeeper onboarding journeys. The role combines funnel analytics, customer segmentation, propensity scoring, AI personalisation and cross-channel experimentation to improve activation and revenue growth. The manager will design experiments, prioritise a roadmap, influence Product, Marketing, Sales and Customer Success, and scale successful approaches into globally aligned playbooks. The position requires strategic vision, hands-on campaign and tracking execution, strong data-driven decision-making, and experience in B2B marketing or customer journey strategy, ideally within SaaS or fintech.

Plan and deliver partner marketing campaigns across event promotions, always-on communications, and integrated go-to-market initiatives. Manage creative briefs, schedules, cross-functional coordination, audience segmentation, email nurturing, campaign reporting, and A/B testing. Measure registrations, attendance, engagement, and lead quality while improving campaign processes and performance across North America.

Drive net-new business and revenue growth across a territory of accounting and bookkeeping partners. Develop migration strategies, manage partner relationships, conduct client meetings and events, deliver certification training, and educate practices on digital accounting and the Xero platform. Maintain Salesforce data, manage sales cycles, forecast accurately, and independently execute territory plans while traveling regularly for face-to-face client engagements.

Plan, launch, and optimize full-funnel paid social campaigns across Meta, TikTok, Reddit, and LinkedIn. Manage budgets, audience segmentation, creative and audience testing, conversion tracking, and performance reporting to drive customer acquisition and measurable growth. Partner with data science, creative, brand, and media teams to improve campaign incrementality, identify growth opportunities, and optimize customer journeys.

Plan, launch, and optimize full-funnel paid social campaigns across Meta, TikTok, Reddit, and LinkedIn. Manage budgets, audience segmentation, creative and audience testing, conversion tracking, and performance reporting. Use campaign data and customer data platforms to improve acquisition, incrementality, and return on investment while collaborating with data science, creative, brand, and media partner teams.

Plan, launch, and optimize full-funnel paid social campaigns across Meta, TikTok, Reddit, and LinkedIn. Manage budgets, audience segmentation, creative and audience testing, conversion tracking, and performance reporting to drive customer acquisition and measurable ROI. Partner with data science, creative, brand, and media teams to improve campaign incrementality, identify growth opportunities, and refine customer journeys.

Plan, launch, and optimize full-funnel paid social campaigns across Meta, TikTok, Reddit, and LinkedIn. Manage budgets, audience segmentation, creative and audience testing, conversion tracking, and performance reporting to drive customer acquisition and measurable growth. Partner with data science, creative optimization, brand, and media teams to improve campaign incrementality, identify growth opportunities, and refine customer journeys.

Plan, launch, and optimize full-funnel paid social campaigns across Meta, TikTok, Reddit, and LinkedIn. Manage budgets, audience targeting, segmentation, creative and audience testing, conversion tracking, and performance reporting. Partner with data science, creative, brand, and media teams to turn campaign data into actionable insights, improve customer journeys, and drive scalable acquisition and return on investment.

Build and maintain SQL data models, dbt pipelines, governed Snowflake semantic layers, and data products supporting Finance, People Experience, and Legal. Ensure data quality, testing, documentation, and reliable reporting for executive and market-facing insights. Collaborate with business teams to translate questions into trusted metrics, contribute to conversational AI and agentic data capabilities, mentor teammates, and establish consistent engineering standards.

Analyze customer experience and payment operations data to support reporting, forecasting, monthly business reviews, performance evaluations, service-level agreements, bonus decisions, and workforce planning. Build reporting foundations for Payment Operations, develop headcount models, and present accurate, actionable insights to senior leaders across New Zealand, the US, and the UK.

Lead modernization of a global marketing data platform by replacing legacy architecture, unifying fragmented data sources, and embedding AI into data products and workflows. Partner with engineering, data science, sales, marketing, and support teams to define requirements, deliver reporting improvements, and balance long-term architectural transformation with incremental product releases.

Lead modernization of a global marketing data platform by replacing legacy architecture, unifying fragmented data sources, and integrating AI into data products and workflows. Translate commercial needs into deliverable requirements, balance strategic transformation with incremental releases, and partner with engineering, data science, sales, marketing, and support teams to improve reporting and data-driven decision-making.

Lead modernization of a global marketing data platform by replacing legacy architecture, unifying fragmented data sources, and embedding AI into data products and workflows. Translate commercial strategies into technical requirements, prioritize incremental product delivery, collaborate with engineering and applied science teams, and deliver reporting improvements for sales, marketing, and customer support.

Provide empathetic customer support to small business owners, accountants, and bookkeepers through phone, email, and live chat. Resolve issues, explain product features, maintain accurate Salesforce and Zendesk records, and escalate complex cases across internal teams. The role requires meeting quality and productivity targets, learning accounting systems, managing multiple interactions, and building trusted customer relationships while working Tuesday through Saturday and some public holidays.

Lead APAC payroll operations for Australia, New Zealand, and Asia; ensure compliance with local legislation; stabilize Ramco payroll; drive automation and Workday integrations; coach payroll leaders; partner with Finance and People; improve documentation and governance.

Manage a portfolio of accounting and bookkeeping partners to drive retention, platform adoption, revenue growth, and subscription expansion. Conduct business reviews, create success plans, identify churn risks, and position Xero capabilities including payroll, bill pay, analytics, and AI tools. Use Salesforce CRM for account health, forecasting, and pipeline management while collaborating with consultants, sales operations, marketing, finance, and customer experience teams.

Leads strategic regional communications and public relations programs across New Zealand, building Xero’s local brand and engaging media, accounting partners, small businesses, and stakeholders. Advises executives on thought leadership, policy commentary, reputation management, and sensitive communications. Translates complex business and technology topics into compelling narratives, collaborates with marketing, legal, and regional teams, and uses communications analytics to measure impact.

Own the customer experience for new small-business subscribers through their first 90 days. Conduct product demonstrations, discovery sessions, webinars, and onboarding activities covering bank feeds, invoicing, bills, and reconciliations. Track interactions and customer progress in CRM systems, identify ecosystem-app opportunities, facilitate handoffs, and provide feedback to improve onboarding, adoption, retention, and growth.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe, GoCardless, and other financial integrations; manage account pipelines, track conversion metrics, maintain Salesforce records, and optimize messaging. The role requires consultative communication, consistent performance against activity targets, and collaboration with Marketing, Data Science, and Customer Success teams.