Xero
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Cloud • Fintech • Information Technology • Machine Learning • Software
Lead the design, delivery, and operationalisation of agentic AI workflows and agents from discovery to production. Build integrations with enterprise systems, reusable automation patterns, and monitoring frameworks while partnering with stakeholders and evangelising safe, auditable AI automation across the business.
Cloud • Fintech • Information Technology • Machine Learning • Software
Build and maintain short- and long-term forecasts, manage real-time schedule changes, and ensure proper staffing for Customer Experience and Customer Success. Produce weekly forecasting and adherence reports, support payment operations reporting, maintain workforce documentation, flag operational impacts of releases, and present insights to stakeholders and leadership.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide analytics support for Customer Experience and Payment Operations: build reporting and forecasting (Tableau, Zendesk Explore), run monthly business reviews, develop headcount and workforce planning models, create Payment Operations analytics from the ground up, and present accurate insights to senior leaders to inform resourcing and bonus decisions.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide world-class support and proactive outreach to small business customers, bookkeepers, and accountants. Resolve accounting queries using accounting fundamentals, case-management tools (Salesforce), and Generative AI, drive activation and retention, and work scheduled shifts with evening hours.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead Xero's internal AI transformation and high-impact strategic programs end-to-end: scope opportunities, build business cases, translate AI ambitions into delivery plans, coordinate technical and non-technical stakeholders, structure ambiguous problems into senior-ready recommendations, and drive stabilization and adoption with measurable outcomes.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead product strategy for core cloud platform capabilities, manage and mentor product managers, drive architectural transformations (agent-first platform, multi-region cloud), modernise databases to managed cloud services, define customer journeys, and collaborate with cross-functional stakeholders to prioritise and deliver scalable infrastructure features.
Cloud • Fintech • Information Technology • Machine Learning • Software
The role involves managing the full recruitment lifecycle for tech and engineering positions, collaborating with stakeholders, and utilizing data-driven insights to optimize hiring processes. Emphasizes building candidate pipelines and enhancing the candidate experience.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Engineer, you will develop AI workflows, integrate AI systems with enterprise platforms, and craft automation patterns while collaborating with business teams.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Engineer will solve complex problems across Xero's products, ensuring product relevance for the UK while collaborating with global teams on diverse projects.
Cloud • Fintech • Information Technology • Machine Learning • Software
As a Senior Engineer, you'll develop AI workflows, lead delivery of AI agents, and integrate systems while collaborating with business teams to automate processes.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide high-quality multi-channel support to small business customers and accountants, resolve customer queries using empathy and tools like Salesforce and Generative AI, engage in proactive outbound campaigns, and adapt to evolving product and CX strategies while meeting service levels and quality targets.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead and grow a Toronto-based software engineering team owning Accounts Payable features. Manage technical vision, operational health, delivery, hiring, and mentoring. Coordinate cross-team dependencies, drive adoption of modern engineering practices and AI-powered automation, and ensure service levels, security standards, and strong collaboration with product and design.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Principal Software Engineer will lead mobile application development, bridge technical and product strategies, and ensure engineering excellence at Xero.
Cloud • Fintech • Information Technology • Machine Learning • Software
The Lead Engineer will shape the technical direction for Xero's API and SDK, focusing on optimizing the developer experience and building reliable APIs that enable intelligent automation for external partners.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead and mentor a software engineering team to deliver roadmaps with high code quality and system health. Champion AI-native workflows, drive architectural modernization, improve developer experience, decouple legacy systems, and collaborate cross-functionally with Product and Design to deliver predictable outcomes.
Cloud • Fintech • Information Technology • Machine Learning • Software
Drive growth of Xero's partner ecosystem by managing a sales territory, recruiting and enabling accounting partners, executing quarterly pipelines, using Salesforce to track activity, and running partner events and trainings to increase cloud adoption and subscription revenue.
Cloud • Fintech • Information Technology • Machine Learning • Software
Design, build, and deploy production-grade backend generative AI solutions. Convert ambiguous R&D into scalable, secure production software, own deployed code, optimize ML architecture and infrastructure, and collaborate with product and R&D teams to elevate technical capabilities.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead a new Vancouver engineering hub to improve planning, estimation, and delivery cadence. Drive migration from Microsoft SQL Server to Aurora Postgres and DynamoDB, build internal compliance and observability tooling, and apply AI tooling to surface database insights. Shield team from external pressures, remove dependencies, and maintain high system quality while scaling a distributed engineering group.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead web strategy to align marketing and product/engineering, prioritize web backlog, optimize user journeys and CRO, evolve CMS and component-based design, and translate designs into technical requirements to drive visitor conversion.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead web strategy to align marketing and product goals, translating design into technical requirements, prioritizing web backlog, optimizing user journeys via analytics/CRO, evolving CMS and component libraries, conducting design QA, and coordinating cross-functional delivery with engineering and product.
