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Cloud • Fintech • Information Technology • Machine Learning • Software
Lead and build Xero's first-line financial services risk and compliance operations, covering sanctions screening, KYB/KYC, AML/CTF, transaction monitoring, and payments. Establish operating standards, tooling, governance, partner oversight, and cross-functional partnerships to ensure regulatory readiness and scalable operations.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead long-term technical direction and architecture for Product Platform Engineering. Modernize and decouple a legacy accounting monolith into resilient APIs and microservices, drive platform reliability and scalability, establish engineering principles and guardrails for AI-native and autonomous workflows, and align senior stakeholders around architectural strategy.
Cloud • Fintech • Information Technology • Machine Learning • Software
Serve as the primary people analytics partner to HR leadership, building a trusted suite of workforce dashboards and scorecards, defining KPI metrics and guardrails, embedding people metrics into planning and forecasting, improving HR data literacy and self-service, and translating complex people data into actionable recommendations.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead cross-team technical strategy and architecture for cloud-native systems. Drive engineering excellence, scalability, reliability, SLOs, security, and DevOps culture. Mentor engineers, reduce technical debt, participate in on-call rotation, influence product-aligned roadmaps, and represent Xero externally in recruitment and community engagement.
Cloud • Fintech • Information Technology • Machine Learning • Software
Drive growth of Xero's partner ecosystem by managing a sales territory, recruiting and enabling accounting partners, executing quarterly pipelines, using Salesforce to track activity, and running partner events and trainings to increase cloud adoption and subscription revenue.
Cloud • Fintech • Information Technology • Machine Learning • Software
Partner with senior leaders to design and deliver strategic people initiatives across a global portfolio. Provide HR advisory on recruitment, onboarding, performance, organisation design, remuneration, change programs, succession and development. Analyse people metrics, support workforce planning, resolve complex employee issues, coach stakeholders and PX Advisors, and drive consistent employee experience aligned to global people strategy.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead a new Vancouver engineering hub to improve planning, estimation, and delivery cadence. Drive migration from Microsoft SQL Server to Aurora Postgres and DynamoDB, build internal compliance and observability tooling, and apply AI tooling to surface database insights. Shield team from external pressures, remove dependencies, and maintain high system quality while scaling a distributed engineering group.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead and mentor a Customer Success team to drive customer retention, product utilisation, and revenue. Oversee daily outputs, coach for capability uplift, deliver strategic onboarding and sales campaigns, collaborate with cross-functional GTM teams, and embed customer success best practices to improve satisfaction and long-term advocacy.
Cloud • Fintech • Information Technology • Machine Learning • Software
Design, build, and deploy production-grade backend generative AI solutions. Convert ambiguous R&D into scalable, secure production software, own deployed code, optimize ML architecture and infrastructure, and collaborate with product and R&D teams to elevate technical capabilities.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide world-class support and proactive outreach to small business customers, bookkeepers, and accountants. Use accounting fundamentals and case management tools to resolve queries, encourage product adoption, and drive activation and retention. Embrace new tools including Generative AI, work scheduled evening shifts, and maintain accurate records in Salesforce.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide timely, empathetic support to Xero users across phone, email, and chat; resolve accounting/bookkeeping queries; record cases in Salesforce; meet quality and productivity targets; make proactive outbound calls and escalate issues appropriately.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide empathetic, high-quality support across phone, email, and chat for Xero users. Manage inquiries to resolution, record cases in Salesforce, make outbound calls, escalate issues, and meet quality and productivity targets while staying current on product updates.
Cloud • Fintech • Information Technology • Machine Learning • Software
Provide world-class support to small business owners, bookkeepers, and accountants via reactive and proactive channels. Use Xero, case management tools, and accounting fundamentals to resolve queries, drive activation and retention, and adopt new tools including Generative AI.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead global CX Workforce Management: long-range capacity planning, multi-channel forecasting, schedule optimization, real-time operations, WFM analytics, platform selection, and team leadership to meet SLAs, CSAT, and labor targets.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead Zendesk administration and CX systems initiatives: configure workflows, automations, dashboards, integrations, and governance. Act as Zendesk SME, manage projects and stakeholders, develop team members, enforce data hygiene, and measure KPIs to improve customer experience and operational scalability.
Cloud • Fintech • Information Technology • Machine Learning • Software
Act as a trusted technical advisor to accounting practice partners: lead technical discovery and solution scoping, deliver tailored product demonstrations, guide cloud migrations and workflow mapping, support partners through adoption and provide technical pre-sales assistance to overcome operational objections.
Cloud • Fintech • Information Technology • Machine Learning • Software
Advise accounting firms on adopting Xero and cloud accounting workflows. Build trusted relationships, consult on digital transformation, identify practice needs, and drive partner outcomes while working autonomously across a territory. Leverage accounting expertise to guide efficiency improvements and adopt fintech solutions, with strong growth and compensation potential.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead cross-team technical strategy and architecture for large-scale cloud-native systems. Drive CI/CD automation, microservice refactoring, SLOs, technical frameworks, and operational metrics. Mentor lead engineers, improve engineering practices, and balance technical debt with product delivery to enable secure, scalable solutions for small-business customers.
Cloud • Fintech • Information Technology • Machine Learning • Software
Lead and deliver impactful mobile workflows for the Xero Accounting App while ensuring system health and efficiency through continuous improvement and automation practices.
Cloud • Fintech • Information Technology • Machine Learning • Software
Manage and grow Xero relationships with accounting and bookkeeping partners in an Auckland territory. Develop pipeline and business plans, use Salesforce for CRM activity, increase partner certification and engagement, drive attendance at Xero events, and present product updates to boost adoption.
