Jobs at Xero

Lead Xero’s SRE team and reliability program across APAC and EMEA. Own HA/DR testing, incident command, reliability gap remediation, and improvements to detection, response, and prevention. Partner with platform, observability, database reliability, and shared services teams while reducing customer-detected incidents. Build and mentor a distributed engineering team, establish reliability practices, and maintain calm, effective incident response across time zones.

Lead the design, delivery, and operation of agentic AI workflows and applications from discovery through production. Partner with business teams to automate complex workflows, integrate AI with enterprise platforms, and establish reusable patterns, guardrails, evaluation frameworks, and monitoring. Collaborate with product owners and subject-matter experts, translate business needs into technical solutions, and coach teams to improve AI fluency and adoption.

Lead technical design and implementation for high-scale reporting systems, modernize legacy .NET frameworks, integrate AI, manage incidents and on-call duties, mentor engineers, and drive multi-quarter roadmaps and engineering maturity.

Lead large-scale software engineering efforts focused on modernizing monolithic systems into distributed, scalable architectures. Make major code design decisions, develop technical solutions, improve CI/CD tooling and TDD practices, and maintain reliable systems using C#, .NET, React, AWS, and Kubernetes. Mentor engineers, contribute to engineering standards, participate in agile delivery and code reviews, and collaborate with product, design, and international engineering teams.

Owns customer incident management from investigation and impact assessment through resolution and post-incident review. Coordinates engineering, product, support, leadership, and regional teams during high-pressure incidents; leads customer communications; develops incident processes and registers; and recommends improvements to reduce recurrence and customer disruption.

Owns end-to-end customer incident management, including investigation, impact assessment, stakeholder communication, cross-functional coordination, resolution, and post-incident reviews. Builds incident processes and registers, leads teams through high-pressure situations, implements short- and long-term improvements, and reduces recurrence while minimizing customer disruption.

Owns end-to-end customer incident management, including investigation, impact assessment, cross-functional coordination, customer communications, resolution, post-incident reviews, and prevention recommendations. Builds incident processes and registers, leads teams through high-pressure situations, and improves service resilience while minimizing customer disruption.

Lead strategy and execution for Xero’s AI Shared Services platform, including eventing, communications, search, and related reusable capabilities. Define the domain roadmap, establish success metrics and dashboards, build stakeholder relationships, and drive adoption across product and engineering teams. The role requires managing interdependent platform products, applying technical fluency across distributed systems and cloud environments, making investment cases, navigating ambiguity and dependencies, and growing high-performing people and teams.

Lead the strategy, development, and scaling of shared platforms and operating models for AI-native delivery. Align stakeholders, establish roadmaps and governance, measure adoption and organizational impact, and move AI workflows from pilots into repeatable products. Partner with Engineering, Security, Data, and other teams while coaching teams in effective AI product practices and translating complex technical capabilities into investment decisions.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe and GoCardless integrations, manage conversion pipelines, track sales activity and metrics in Salesforce, and provide insights to improve messaging and conversions. The role requires consultative customer communication, consistent target achievement, and collaboration with Marketing, Data Science, and Customer Success teams.

Design, build, and operate production security capabilities for threat detection and response. Develop detection, monitoring, automation, and response workflows across SIEM, SOAR, EDR, and cloud security platforms. Improve detection coverage, control effectiveness, and operational reliability while applying AI safely to security engineering. Lead complex technical initiatives, collaborate across security and engineering teams, and communicate technical risks and trade-offs clearly.

Provides phone, email, and chat support to small business owners, bookkeepers, and accountants using Xero. Resolves accounting-related customer queries, conducts proactive outreach, builds customer trust, and identifies when escalation is needed. The role also involves meeting service quality and turnaround targets, collaborating across teams, and helping improve support through accounting knowledge, Salesforce, generative AI, and new technology.

Engineer AI-enabled automation, integrations, workflows, and guardrails across Xero’s Atlassian, Google Workspace, Slack, and internal AI ecosystem. Own production systems, solve complex technical challenges, improve reliability, contribute to architecture and engineering standards, maintain documentation, and support or mentor teammates. The role requires hands-on scripting, API and integration design, cloud productivity systems expertise, security awareness, and strong communication in a hybrid Vancouver-based team.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote integrated payment and financial solutions, manage conversion pipelines, track sales metrics, and maintain Salesforce records. Use consultative communication to identify customer needs, explain product benefits, meet activity targets, and optimize outreach messaging in collaboration with Marketing, Data Science, and Customer Success teams.

Drive revenue growth across small and medium-sized business accounts through high-volume outbound campaigns. Promote Stripe, GoCardless, and other financial integrations, manage conversion pipelines, track sales metrics, maintain Salesforce records, and optimize messaging. The role requires consultative communication, active prospecting, pipeline management, CRM experience, target achievement, and collaboration with Marketing, Data Science, and Customer Success teams.

Designs and operates identity and access controls across AWS, GCP, and Azure. Builds Terraform modules, policy guardrails, automation, and internal tooling to enable secure cloud access at scale. Leads technical design discussions, improves reliability, establishes IAM performance metrics, closes identity gaps, and mentors engineers. Collaborates with platform, security, and product teams to integrate secure-by-default controls and improve developer experience.

Own the customer journey from initial contact through the first 90 days. Handle inbound leads, conduct discovery conversations and product demonstrations, guide customers through setup and adoption, and deliver individual or group onboarding sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, drive subscription activation and conversion, and coordinate handoffs to ecosystem partners and customer success teams.

Own the customer journey from initial contact through the first 90 days by managing inbound leads, conducting discovery calls and product demonstrations, activating subscriptions, and guiding small business owners through onboarding. Deliver individual and group sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, meet conversion targets, use CRM data, and coordinate handoffs to ecosystem partners and customer success teams.

Own the customer journey from initial contact through the first 90 days, converting inbound leads through discovery and product demonstrations, then guiding small business owners through Xero setup and adoption. Conduct individual and group onboarding sessions covering invoicing, bills, payments, and bank feeds. Manage a personal pipeline, meet conversion targets, use CRM data, and coordinate handoffs to ecosystem partners and customer success teams.

Designs, builds, tests, schedules, deploys, and reports on global and regional CRM campaigns using Salesforce Marketing Cloud and in-product messaging tools. Creates personalized content with HTML, AMPscript, and SQL; manages segmentation, data troubleshooting, and end-to-end QA. Improves team efficiency by standardizing campaign builds, documenting processes, refining templates, sharing technical knowledge, and coordinating communication plans with regional and cross-functional marketing teams.