At Xero, we’re here to help you supercharge your business.
The Role
As a Principal Engineer, you'll define the technical direction and architecture for Xero's Payments Platform while mentoring teams and ensuring operational excellence.
Summary Generated by Built In
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
The Opportunity: Define the Future of Money Movement
Xero reimagined accounting software. Now, we’re reimagining the flow of money itself. We’re making a critical, multi-year investment in our Payments Platform organization—the engine that will power payments across all of Xero’s ecosystem.
As a Principal Engineer on the Payments Platform, you’ll shape the technical vision and architecture for how millions of small businesses move money globally. You will set the direction for building scalable, reliable, resilient, and performant systems, while remaining hands-on to elevate engineering quality across teams. This is a rare opportunity to combine strategic, multi-year technical leadership with practical, execution-focused impact on a platform central to Xero’s future.
This role is based in San Mateo, CA, with hybrid as the preferred arrangement. We’re also open to considering West Coast remote candidates.
What You’ll Bring
- 12+ years of software engineering experience, including extensive experience designing and operating large-scale distributed systems in production.
- Proven track record as a Principal/Architect-level technical leader driving cross-org initiatives and influencing technical direction at scale.
- Deep expertise in building scalable, reliable, resilient, and performant systems, with firsthand experience in operational excellence (monitoring, on-call, incident response, observability).
- Strong proficiency in at least one modern backend stack (e.g., C#, Java, Golang, C++) and with cloud-native platforms (AWS strongly preferred).
- Advanced experience with both SQL and NoSQL databases, and designing data models at scale.
- Demonstrated ability to define multi-year technical strategy, and translate it into practical phases that deliver incremental business value.
- Domain expertise in payments/fintech or other highly regulated, compliance-heavy industries — required.
- Strong collaboration and communication skills, able to influence senior leaders, cross-functional stakeholders, and engineers across multiple teams.
- Mentorship and leadership at scale: proven ability to elevate engineering capability across teams, mentor Staff and Senior engineers, and set org-wide technical standards.
- Hands-on mindset: ability to stay close to the code, dive into technical deep-dives, and guide teams through complex architectural challenges.
- Ability to assess existing systems vs. new builds — recognizing when to leverage what exists, when to extend or evolve it, and when to design net-new systems. Skilled in planning pragmatic migrations, swaps, and transitions to minimize disruption while maximizing value.
What You’ll Do
- Set Technical Strategy: Define and drive the long-term architecture and technical direction for the Payments Platform, balancing strategic vision with incremental delivery.
- Elevate Systems: Architect, design, and influence the implementation of highly scalable, reliable, and resilient systems powering global payments.
- Balance New vs. Existing: Evaluate existing systems, decide when to reuse vs. rebuild, and design smooth migration paths that deliver value while modernizing the platform.
- Remain Hands-On: Contribute to production code, review complex designs, and serve as a trusted expert for debugging and operational excellence.
- Cross-Org Impact: Partner with multiple product, security, risk, and platform teams to align strategies, resolve dependencies, and deliver cohesive solutions across Xero.
- Operational Excellence: Champion practices around observability, reliability, and performance; raise the bar for how Xero designs, deploys, and operates critical systems.
- Mentor & Multiply: Guide Staff and Senior engineers, building technical leadership capacity across the org. Foster a culture of collaboration, innovation, and excellence.
- Influence Business & Technology: Work closely with senior product and business leaders to ensure technical decisions align with customer and business outcomes.
- Drive Innovation: Bring industry best practices and emerging technologies into Xero, experimenting thoughtfully to push the platform forward.
Why Join Xero’s Payments Platform?
- Strategic Impact: Shape the payments platform at the heart of Xero’s global growth and revenue strategy.
- Solve Hard Problems: Tackle some of fintech’s most complex challenges—resilient distributed systems, global rails, compliance, fraud, orchestration, and ledger design.
- Be a Multiplier: Elevate engineering standards across teams, influencing both technical direction and organizational capability.
- Culture & Growth: Join a team that values excellence, collaboration, and innovation—while providing the support to do the best work of your career.
Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond. Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, employee resource groups, wellbeing programming and allowances, medical, dental, vision, and disability insurance, fertility and family forming financial support, 401k contribution matching, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices with snacks and break areas, flexible working, career development and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.
Top Skills
AWS
C#
C++
Go
Java
NoSQL
SQL
What the Team is Saying
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The Company
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.
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About our Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
Typical time on-site:
Flexible
Wellington, NZ
Singapore
Auckland, NZ
Brisbane
Calgary
Denver, CO
Melbourne (HQ)
London, GB
Napier, NZ
New York, NY
San Mateo, CA
Sydney, NSW
Toronto, Ontario
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