Account Manager

Posted 6 Hours Ago
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Melbourne, Victoria
Hybrid
Mid level
Cloud • Fintech • Information Technology • Machine Learning • Software
At Xero, we’re here to help you supercharge your business.
The Role
The Account Manager is responsible for managing relationships with Xero partners, optimizing territory management, developing sales opportunities, and ensuring partner success through effective communication and collaboration.
Summary Generated by Built In
Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:


This role is directly responsible for growing, developing and managing Xero’s relationships with existing Xero partners. As an Account Manager on our Go-To-Market Sales team, you are the strategic growth partner for Accounting and Bookkeeping firms, helping them build a modern, cloud-first practice with our suite of tools. You will move them through Xero status’ by signing clients onto Xero, developing business plans with partners to develop their online strategy and managing your territory to recruit, educate and grow the Xero Partner channel.

Reporting to our Partner Sales Manager, this team is a supportive, high-performing team of seven, where everyone owns their patch but collaborates to help our partners and each other succeed. If you're passionate about making a tangible impact and helping great people build their businesses, this is the role for you.


What you'll do:

  • Effective territory management through categorisation and prioritisation of all new and existing Accounting and Bookkeeping Partners
  • Identify sales opportunities to build a sales pipeline
  • Strategically prioritise and manage your day to optimise calling time to meet monthly sales and call targets
  • Identify opportunities to develop business plans to produce larger or longer term deals and work with the Partner to implement them and manage on an ongoing basis
  • Run and present at Xero sales events and drive attendance for these events across your Partners
  • Increase penetration within the existing Partner base
  • Ensure knowledge of Xero features and functionality is kept up to date via Xero training and update webinars 
  • Ensure activity targets are met
  • Increase and maintain the percentage of certified partners ensuring attendance of re-certification where required
  • Keep all information, relating to inbound and outbound calls, up-to-date at all times inSalesforce.

What you'll bring with you:

  • Direct experience in inbound phone and email sales
  • Proven sales performance with the ability to create a quick and strong rapport with partners over the phone
  • An interest and intrigue in the emerging online accounting market
  • Accounting Product knowledge and understanding of the workings of an Accounting Practice
  • Attention to detail and follow-up
  • Direct experience with long term sales cycles and managing long term client relationships
  • Loads of initiative and self-motivation
  • Experience with presentation and spreadsheet tools including a CRM database


Fixed Term Contract End Date: July 2026


Why Xero? 
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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The Company
HQ: Wellington
4,500 Employees
Year Founded: 2006

What We Do

Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.

Why Work With Us

We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.

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Xero Teams

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.

Typical time on-site: Flexible
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