Jobs at Wonderschool

Lead customer and marketplace operations across parents, childcare providers, and employers. Manage multichannel and AI-powered support, handle escalations, improve enrollment and retention, drive revenue, oversee provider service vendors, and build scalable workflows, tools, policies, and team operating systems. This hands-on role requires direct customer interaction, operational and financial judgment, metric ownership, cross-functional collaboration with product and engineering, and team leadership in a fast-paced startup environment.

Lead a small support team to operate Zendesk-based phone and ticket support, own SLAs/CSAT/NPS, and build AI-powered workflows (Lorikeet, OpenClaw, Hermes) to automate tier-1 support and convert recurring issues into product requirements by partnering with engineering and product.

The Senior Full Stack Engineer will design, build, and deliver scalable features, improve system performance, and collaborate with product and design teams. Responsible for the entire development lifecycle and enhancing productivity with modern tools, including AI.

Lead the implementation and customer success teams for Wonderschool's government and enterprise clients, ensuring successful deployments and long-term customer retention and expansion.

The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.

The role involves managing the full sales cycle of Wonderschool's platform to child care providers, including outreach, demos, and closing deals, while handling a mix of inbound and outbound leads.

Lead delivery for state and enterprise software engagements: own project plans, client cadence, acceptance criteria, change control, dependency management, risk reporting, and playbook development while coordinating product and engineering for timely integrations and contract compliance.

The Government Account Executive will manage full-cycle government sales, build relationships with stakeholders, and navigate procurement processes while traveling 40% of the time.

Lead government sales efforts by scaling existing strategies, managing a sales team, and closing significant SaaS contracts with government agencies.

The AI Product Manager will engage directly with customers to improve onboarding experiences, utilizing AI to streamline processes and enhance customer satisfaction.

The Head of Engineering oversees product delivery and engineering execution, focusing on building a high-performance team and improving development velocity while integrating AI systems.

Field-based growth leader responsible for recruiting and enrolling West Virginia employers in the Tri-Share child care program. Build employer pipeline, cultivate relationships at local events, guide employers through enrollment, coordinate with operations, maintain CRM, present ROI, and develop referral networks to expand statewide participation.

Lead growth for both sides of a childcare marketplace: run parent acquisition (paid ads, landing pages, AI personalization), recruit providers via events and community outreach, build scalable systems and measurement, own CAC/LTV/payback, and collaborate with product and engineering to optimize funnels.

Own the full provider sales journey: prospect and manage leads in HubSpot, run discovery and demo calls, close deals, onboard providers, ensure product adoption, identify upsell opportunities, and prevent churn while maintaining disciplined CRM process and reporting.

The Product Manager for Government Platform will lead the development of a SaaS platform, build data tools, and collaborate with stakeholders to enhance early childhood education services for state agencies.

Lead consolidation and refactor of a legacy payments stack; build and maintain integrations across banking, debit cards, Stripe, SAP, payroll and billing; own orchestration, tracking, and reconciliation; ensure regulatory compliance; work directly with customers and product to iterate and ship reliable money-movement systems.

Lead the payments product roadmap, consolidate legacy integrations, own partner integrations (Stripe, SAP, banking, cards, payroll), manage reconciliation and tracking, work closely with engineering and customers, ensure regulatory compliance, and own end-to-end metrics for reliability and customer outcomes.

Manage daily operations for Tri-Share and SubPool programs, improve workflows and systems, partner with Product and Engineering to prioritize platform enhancements, use data and AI to automate repetitive work, and support launches, escalations, and cross-functional growth.

As a Full Stack Software Engineer, you will develop AI-driven products, manage code pipelines, support team operations, and ensure system health, leveraging technologies like React and Node.js.

The Early Career Software Engineer will design, develop, and maintain software solutions with a focus on AI integration, collaborating with teams to create innovative features.