Jobs at Windcave

Develop Power BI dashboards, KPI reports, automated reporting, and business intelligence solutions using SQL, Excel, VBA, and multiple data sources. Analyze operational, commercial, and financial performance; identify trends, risks, and opportunities; support governance, reconciliation, budgeting, and forecasting. Partner with Sales, Operations, Finance, Compliance, and Technology to translate business needs into insights that improve efficiency and growth. Explore AI and emerging technologies to enhance reporting and productivity.

Develop and qualify sales opportunities, grow existing customer portfolios, provide payments industry expertise, and identify business improvement opportunities. The role involves building client relationships, collaborating with marketing, business development, engineering, logistics, and technical support teams, and reporting on market insights and sales metrics. It is suited to recent graduates or candidates with 1–2 years of sales or account management experience.

Handles receiving, storing, configuring, testing, inventorying, and dispatching payment terminals and accessories. Coordinates domestic and international shipments, prepares shipping documentation, manages courier deliveries, processes returns, maintains stock records, and resolves inventory discrepancies. Provides first-line technical support for terminal issues, records provisioning activities, and collaborates with logistics, customer operations, and technical support teams. The role combines physical warehouse duties with computer-based administration and basic equipment configuration.

Processes invoices, purchase orders, supplier payments, reconciliations, reimbursements, and vendor records. Supports financial analysis, audits, monthly accounting reconciliations, and AP ticket management while resolving discrepancies and maintaining accurate records. The role also assists with administrative tasks and identifies opportunities to improve Accounts Payable processes through automation and best practices.

Provides technical and customer support for Windcave’s payment technology products. Responsibilities include understanding customer needs, troubleshooting problems, communicating clearly, learning new systems, applying technical knowledge, and collaborating with team members. The role is suitable for a recent graduate or early-career professional with an IT-related bachelor’s degree and relevant technology or product industry experience.

Develop business relationships and sell payment technology products and services. The role requires learning payment solutions, understanding industry trends and competition, communicating effectively with prospects and customers, using CRM and Microsoft Office tools, and contributing to sales growth within a high-energy team environment.

Engineer and operate infrastructure for a high-volume global payments platform in a secure, highly available PCI DSS environment. Responsibilities include designing solutions, troubleshooting production systems, managing Windows and Linux infrastructure, virtualization, networking, load balancing, Microsoft 365, security technologies, datacenter hardware, and automation. The role includes hands-on operations, root-cause analysis, international collaboration, and rotational after-hours on-call support.

Manage credit and collections by pursuing outstanding debts, controlling customer credit exposure, maintaining accurate account records, resolving billing and payment queries, and ensuring timely payments. The role involves collaborating with Finance, Operations, Sales, and Customer Support, building customer relationships, preparing collection reports, and managing account information using Excel, CRM, and accounting systems.

Develop and qualify sales inquiries, generate new business through cold calling and expos, grow existing customer portfolios, and provide industry expertise to support client growth. Collaborate with Marketing, Business Development, Applications Engineering, Logistics, and Technical Support teams. Report market insights, achievements, and key metrics while identifying opportunities for improvement.

Drive net-new business for payment solutions in the Canadian market through prospecting, channel partnerships, product demonstrations, negotiations, and closing. Build and forecast sales pipelines, exceed quotas, develop merchant and partner relationships, and collaborate with internal teams. The role targets candidates with payments, fintech, SaaS, or technology sales experience and knowledge of ISOs, payment facilitators, agents, and channel partners.

The Senior Business Development Executive is responsible for identifying new business opportunities, managing sales pipelines, delivering product demos, and achieving sales targets in the payments industry.

Manage overdue customer accounts across international operations, contact customers regarding outstanding balances, issue payment reminders, collect and allocate payments, resolve invoice queries, and maintain accurate records. The role involves working toward collection targets, collaborating with Sales and international teams, escalating problematic accounts, and independently managing a portfolio of customer accounts.

Monitor payment transactions in real time, analyze and escalate high-risk activity, review approvals for manual, over-the-phone, and high-volume settlements, release settlements, identify risk patterns, and implement mitigation strategies. The role requires strong attention to detail, accurate data entry, technical aptitude, payment industry knowledge, and experience in banking credit or merchant services.

Manage and onboard business accounts, respond to commercial queries, educate customers on products and features, upsell/cross-sell services, collaborate with cross-functional teams, and report on key metrics to drive improvements.

Drive new business and partnerships across unattended, ecommerce, EFTPOS and merchant channels. Build and manage partner relationships, generate pipeline through outreach and events, deliver solution-based sales presentations, and support product deployment and first-line assistance while representing Windcave.

Develop and maintain embedded firmware for resource-constrained microprocessors using C (C++ a plus). Work with low-level protocols (UART, SPI, USB), TCP/IP and serial communications, RTOS and multithreaded code. Read hardware schematics/datasheets, integrate with Bluetooth and higher-level OSs (Embedded Linux/AOSP) as needed; collaborate in a hybrid team environment.

Provide responsive commercial support and product education to existing customers, identify upsell/cross-sell opportunities, collaborate with internal teams, and report on key metrics to drive account growth and improvement.

The QA Test Analyst will support the QA team in testing APIs, user interfaces, and transaction processes, focusing on manual and automated testing within a diverse, agile environment.