Jobs at Windcave

Provides technical and customer support for Windcave’s payment technology products. Responsibilities include understanding customer needs, troubleshooting problems, communicating clearly, learning new systems, applying technical knowledge, and collaborating with team members. The role is suitable for a recent graduate or early-career professional with an IT-related bachelor’s degree and relevant technology or product industry experience.

Develop business relationships and sell payment technology products and services. The role requires learning payment solutions, understanding industry trends and competition, communicating effectively with prospects and customers, using CRM and Microsoft Office tools, and contributing to sales growth within a high-energy team environment.

Engineer and operate infrastructure for a high-volume global payments platform in a secure, highly available PCI DSS environment. Responsibilities include designing solutions, troubleshooting production systems, managing Windows and Linux infrastructure, virtualization, networking, load balancing, Microsoft 365, security technologies, datacenter hardware, and automation. The role includes hands-on operations, root-cause analysis, international collaboration, and rotational after-hours on-call support.

Manage credit and collections by pursuing outstanding debts, controlling customer credit exposure, maintaining accurate account records, resolving billing and payment queries, and ensuring timely payments. The role involves collaborating with Finance, Operations, Sales, and Customer Support, building customer relationships, preparing collection reports, and managing account information using Excel, CRM, and accounting systems.

Develop and qualify sales inquiries, generate new business through cold calling and expos, grow existing customer portfolios, and provide industry expertise to support client growth. Collaborate with Marketing, Business Development, Applications Engineering, Logistics, and Technical Support teams. Report market insights, achievements, and key metrics while identifying opportunities for improvement.

Drive net-new business for payment solutions in the Canadian market through prospecting, channel partnerships, product demonstrations, negotiations, and closing. Build and forecast sales pipelines, exceed quotas, develop merchant and partner relationships, and collaborate with internal teams. The role targets candidates with payments, fintech, SaaS, or technology sales experience and knowledge of ISOs, payment facilitators, agents, and channel partners.

Receive, maintain and dispatch payment terminals and accessories; coordinate inbound/outbound shipments; configure, provision and test terminals; provide first-line technical support; maintain inventory and provisioning records; support merchant activations and implementation projects; liaise with suppliers and internal teams to meet SLAs.

The Enterprise Risk Manager will identify and manage risks, implement risk management strategies, ensure compliance, and mentor a team, mainly in the Banking & Financial Services sector.

The Senior Business Development Executive is responsible for identifying new business opportunities, managing sales pipelines, delivering product demos, and achieving sales targets in the payments industry.

Manage overdue customer accounts across international operations, contact customers regarding outstanding balances, issue payment reminders, collect and allocate payments, resolve invoice queries, and maintain accurate records. The role involves working toward collection targets, collaborating with Sales and international teams, escalating problematic accounts, and independently managing a portfolio of customer accounts.

Manage overdue customer accounts and collection activity across international operations. Contact customers about outstanding balances, issue payment reminders, collect and allocate payments, resolve invoice queries, maintain accurate records, and escalate problematic accounts. The role requires independent workload management, collaboration with Sales and international teams, customer relationship skills, and consistent progress toward debt collection targets.

Monitor payment transactions in real time, analyze and escalate high-risk activity, review approvals for manual, over-the-phone, and high-volume settlements, release settlements, identify risk patterns, and implement mitigation strategies. The role requires strong attention to detail, accurate data entry, technical aptitude, payment industry knowledge, and experience in banking credit or merchant services.

Manage and onboard business accounts, respond to commercial queries, educate customers on products and features, upsell/cross-sell services, collaborate with cross-functional teams, and report on key metrics to drive improvements.

Drive new business and partnerships across unattended, ecommerce, EFTPOS and merchant channels. Build and manage partner relationships, generate pipeline through outreach and events, deliver solution-based sales presentations, and support product deployment and first-line assistance while representing Windcave.

Develop and maintain embedded firmware for resource-constrained microprocessors using C (C++ a plus). Work with low-level protocols (UART, SPI, USB), TCP/IP and serial communications, RTOS and multithreaded code. Read hardware schematics/datasheets, integrate with Bluetooth and higher-level OSs (Embedded Linux/AOSP) as needed; collaborate in a hybrid team environment.

Provide responsive commercial support and product education to existing customers, identify upsell/cross-sell opportunities, collaborate with internal teams, and report on key metrics to drive account growth and improvement.

The QA Test Analyst will support the QA team in testing APIs, user interfaces, and transaction processes, focusing on manual and automated testing within a diverse, agile environment.

Design and maintain Power BI dashboards and automated reports, analyze commercial, operational and financial performance, support regulatory and reconciliation reporting, explore AI-driven improvements, ensure data quality and governance, and partner with Sales, Finance, Operations, Compliance and Technology to support budgeting, forecasting and strategic decisions.