Jobs at Windcave

Manage end-to-end merchant onboarding, ownership changes, cancellations, account updates, and ongoing support. Coordinate with merchants, sales, compliance, acquiring product, and technical support teams; collect documentation; obtain AML/KYC information; deactivate services; update Payline records; and resolve customer inquiries. The role requires strong organization, communication, problem-solving, customer service, payment-card knowledge, and proficiency with Microsoft Office.

Manage overdue customer accounts across international operations, contact customers regarding outstanding balances, issue payment reminders, collect and allocate payments, resolve invoice queries, and maintain accurate records. The role involves working toward collection targets, collaborating with Sales and international teams, escalating problematic accounts, and independently managing a portfolio of customer accounts.

Manage overdue customer accounts and collection activity across international operations. Contact customers about outstanding balances, issue payment reminders, collect and allocate payments, resolve invoice queries, maintain accurate records, and escalate problematic accounts. The role requires independent workload management, collaboration with Sales and international teams, customer relationship skills, and consistent progress toward debt collection targets.

Monitor payment transactions in real time, analyze and escalate high-risk activity, review approvals for manual, over-the-phone, and high-volume settlements, release settlements, identify risk patterns, and implement mitigation strategies. The role requires strong attention to detail, accurate data entry, technical aptitude, payment industry knowledge, and experience in banking credit or merchant services.

Manage and onboard business accounts, respond to commercial queries, educate customers on products and features, upsell/cross-sell services, collaborate with cross-functional teams, and report on key metrics to drive improvements.

Drive new business and partnerships across unattended, ecommerce, EFTPOS and merchant channels. Build and manage partner relationships, generate pipeline through outreach and events, deliver solution-based sales presentations, and support product deployment and first-line assistance while representing Windcave.

Develop and maintain embedded firmware for resource-constrained microprocessors using C (C++ a plus). Work with low-level protocols (UART, SPI, USB), TCP/IP and serial communications, RTOS and multithreaded code. Read hardware schematics/datasheets, integrate with Bluetooth and higher-level OSs (Embedded Linux/AOSP) as needed; collaborate in a hybrid team environment.

Provide responsive commercial support and product education to existing customers, identify upsell/cross-sell opportunities, collaborate with internal teams, and report on key metrics to drive account growth and improvement.

Manage accounting records and month-end close, perform accounts payable (invoice processing, vendor reconciliations, payments), maintain purchase orders and vendor data in the ERP, prepare reconciliations and US business tax filings, support audits and financial reporting, and identify process improvement opportunities while working cross-functionally in a hybrid NYC role.

The QA Test Analyst will support the QA team in testing APIs, user interfaces, and transaction processes, focusing on manual and automated testing within a diverse, agile environment.

Join as a QA Test Analyst Intern supporting testing of APIs, UIs, transaction processing and customer management systems. Work with QA and developers in an agile team to test core payment products, gain hands-on payments sector experience, and complete a full-time fixed-term internship.

Lead technical architect for complex enterprise payment integrations across UK/Europe. Own end-to-end integration lifecycle, design architectures, run deep-dive workshops, manage high-pressure go-lives, debug APIs and logs, liaise with Engineering/Product, maintain JIRA-tracked deliverables, and author developer documentation and SDK guides.

Design and maintain Power BI dashboards and automated reports, analyze commercial, operational and financial performance, support regulatory and reconciliation reporting, explore AI-driven improvements, ensure data quality and governance, and partner with Sales, Finance, Operations, Compliance and Technology to support budgeting, forecasting and strategic decisions.

Build interactive Power BI dashboards, automate reporting with SQL/Excel/VBA, analyse commercial, operational and financial performance, produce regulatory and management reports, maintain data governance, and partner with cross-functional teams to deliver insights supporting budgeting, forecasting and strategic decisions across Europe.

Provide first-level support for inventory and logistics, coordinate domestic and international shipping, perform detailed ERP data entry, pack and dispatch orders, track inventory for large orders, communicate with sales, suppliers and customers, and meet SLAs while supporting ad hoc projects.

Drive outbound sales by qualifying leads, cold calling, and growing customer portfolios across acquiring, e-commerce, unattended and EFTPOS channels. Guide customers through setup, collaborate with cross-functional teams, report market insights, and identify opportunities for improvement.

Receive, maintain and dispatch payment terminals and accessories; coordinate inbound/outbound shipments; configure, provision and test terminals; provide first-line technical support; maintain inventory and provisioning records; support merchant activations and implementation projects; liaise with suppliers and internal teams to meet SLAs.

The Enterprise Risk Manager will identify and manage risks, implement risk management strategies, ensure compliance, and mentor a team, mainly in the Banking & Financial Services sector.

The Senior Business Development Executive is responsible for identifying new business opportunities, managing sales pipelines, delivering product demos, and achieving sales targets in the payments industry.