Customer Success Specialist - Entry Level

Reposted Yesterday
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Sydney, New South Wales, AUS
Hybrid
Junior
Fintech • Software • Financial Services
The Role
Manage and onboard business accounts, respond to commercial queries, educate customers on products and features, upsell/cross-sell services, collaborate with cross-functional teams, and report on key metrics to drive improvements.
Summary Generated by Built In

About Windcave:

Founded in 1999, Windcave has consistently led the way in payment technology innovation. Our solutions provide seamless payment experiences for thousands of the world's most recognizable brands, integrating all payment channels into a single platform. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.

About role:

Our Sydney office is looking for ambitious, entry-level candidates who are passionate about sales, driven to succeed, and eager to grow a career in the payments industry.

Graduates: If you’ve recently completed a degree in Business or Marketing and are ready to kick-start your career, we’d love to support you on that journey. Join us to gain hands-on experience, build your skills, and create a strong foundation for long-term success.

Key responsibilities:

  • Managing accounts
  • Onboarding business accounts
  • Provide responsive assistance on commercial queries
  • Inform and educate customers about products and features
  • Upsell/cross-sell new services to existing customers
  • Support and collaborate with cross-functional teams
  • Regularly report on key accomplishments and monitor key metrics to identify areas for improvement

Role Requirements:

  • 1 to 2 years of experience in sales role or recently graduated in year 2024 or 2025. An HD/D equivalent bachelor’s or master’s degree in business/marketing or related field.
  • Intermediate knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
  • Dynamic personality and high-energy with a go getter attitude
  • Ability to learn new product knowledge rapidly
  • Excellent written and oral communications skills
  • Well presented
  • Desire to actively contribute to a fun environment and be part of successful team
  • Awareness of the payments industry, issues, competition and trends would be an advantage but not compulsory

Benefits:

  • Hybrid work model (Mandatory 3 days’ work from office Monday, Tuesday, and Friday).
  • Competitive remuneration package
  • Career development and long-term career opportunity
  • Diverse, energetic and friendly team environment

Why Windcave:

At Windcave, you'll be part of a team that's reshaping the landscape of payment solutions and services. Our global presence and innovative approach set us apart in the payment industry, making Windcave a place where your work impacts businesses and consumers around the world.

Ready to Make an Impact?

If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.

Windcave thanks all applicants in advance, as only those shortlisted will be contacted.


Skills Required

  • 1 to 2 years of experience in a sales role or recent graduate (2024 or 2025)
  • Bachelor's or master's degree (HD/D equivalent) in Business, Marketing, or related field
  • Intermediate knowledge of Microsoft Office tools (Word, Excel, CRM, PowerPoint)
  • Excellent written and oral communication skills
  • Ability to learn new product knowledge rapidly
  • Dynamic, high-energy, go-getter attitude; well presented
  • Awareness of the payments industry (advantageous)
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The Company
HQ: Auckland
318 Employees
Year Founded: 1999

What We Do

Established in 1999 in New Zealand, Windcave stands as a high-growth, innovative leader in payment technology. We offer a seamless, global platform catering to diverse clientele including corporate, banking, and SMEs. By consolidating payment needs through a single provider, Windcave streamlines payment processes, ensuring superior experiences for countless global brands. Our services span online, in-store, and unattended environments, boasting features such as global acquiring, tokenization, data insights, cross-border services, and support for all popular payment methods.

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