About Windcave:
Founded in 1999 in New Zealand, Windcave has consistently led the way in the innovation of payment technology. Today, our global footprint extends across 40+ countries, supported by a dedicated team of over 400+ experts. We process billions of transactions annually, providing businesses with a comprehensive payment solution through a single
provider.
Our approach continuously sets new industry benchmarks and reflects our commitment to leading the market with self-developed, cutting-edge technologies. We support a wide range of industries, including retail, finance, hospitality, and more, with operations all over the globe.
About the Role
To play a key part in our growth and expansion, we are seeking results-driven Customer Success Specialists to join our high performing Sales team in Auckland Central. The focus will be to grow and support existing accounts.
Key responsibilities include:
- Provide responsive assistance on commercial queries
- Inform and educate customers about products and features
- Upsell/cross-sell new services to existing customers
- Support and collaborate with cross-functional teams
- Regularly report on key accomplishments and monitor key metrics to identify areas for improvement
About You
The role will suit entry-level candidates and recent graduates who share an interest in the Payment/ Finance Technology sector. You will be enthusiastic about representing a high-growth and market leading organisation and will be motivated to achieve goals.
You will also have:
- Excellent written and verbal communications skills
- Organisational skills and flexibility to both manage field sales and working with the internal team
- Good communication and relationship-building skills to build trust and connection
- Intermediate level knowledge with Microsoft Office tools (Word, Excel, CRM, PowerPoint)
- Awareness of the payments industry and trends would be beneficial
Benefits on offer:
We value our employees and offer competitive benefits, including:
- Competitive salary
- Hybrid work (currently following hybrid work model; mandatory 3 days’ work from office Monday, Tuesday, and Friday)
- Discounted health insurance (depending upon eligibility)
Why join us?
At Windcave, you will have the opportunity to grow, develop, and be part of a company that values your contributions.
We are committed to providing:
- A supportive and inclusive environment
- Career development, learning, and long-term career opportunities
- Exciting and challenging projects
- On going training and support
If you're ready to embrace the challenge and join a company where innovation meets excellence, apply now and be part of our success story.
Skills Required
- Excellent written and verbal communication skills
- Organisational skills and flexibility to manage field sales and collaborate with internal teams
- Strong relationship-building skills to build trust and connection with customers
- Intermediate level knowledge of Microsoft Office tools (Word, Excel, CRM, PowerPoint)
- Awareness of the payments industry and trends
What We Do
Established in 1999 in New Zealand, Windcave stands as a high-growth, innovative leader in payment technology. We offer a seamless, global platform catering to diverse clientele including corporate, banking, and SMEs. By consolidating payment needs through a single provider, Windcave streamlines payment processes, ensuring superior experiences for countless global brands. Our services span online, in-store, and unattended environments, boasting features such as global acquiring, tokenization, data insights, cross-border services, and support for all popular payment methods.
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