Jobs at Trip Jack Pvt Ltd

Manage multi-brand digital marketing across social media, PR, SEO, local search, and paid advertising. Develop content strategies, calendars, copy, and creative briefs; direct designers and agencies; manage publishing and community engagement; monitor media coverage and brand performance; optimize Google Business Profiles; coordinate SEO initiatives; and plan, track, and improve LinkedIn, Meta, and Google campaigns using performance data.

Process domestic and international LCC bookings through API integrations, validate passenger, fare, payment, and ticket information, issue tickets, and resolve booking failures and exceptions. Manage cancellations, schedule changes, amendments, booking queues, and operational records within SLAs. Coordinate with airlines, technology, product, customer support, and operations teams to address technical issues, maintain booking accuracy, follow airline policies, and improve booking success rates.

Acquire, manage, and grow corporate client relationships for TripJack’s corporate travel business. The role focuses on new account acquisition, consultative and strategic selling, complex stakeholder engagement, deal structuring, and long-term partnerships. The manager will collaborate with onboarding, operations, account management, finance, product, and leadership teams to develop client solutions, operate effectively in an evolving environment, and help build scalable sales processes.

Manage end-to-end marine flight ticketing for seafarers and corporate clients, including reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, schedule changes, and disruption handling. Use GDS platforms to identify cost-effective itineraries, interpret fare rules, maintain accurate PNR documentation, coordinate with airlines and clients, and meet service-level timelines. The role requires strong marine travel knowledge, attention to detail, multitasking, and effective client communication.

Manage end-to-end domestic and international series and group air bookings. Coordinate with airlines, consolidators, and suppliers on group fares, seat blocks, confirmations, ticketing deadlines, waivers, and approvals. Create and modify group PNRs, issue tickets, monitor payments and booking queues, validate passenger and fare details, resolve discrepancies, and maintain booking records and MIS reports while ensuring accurate, timely service.

Supports sales teams and travel partners through B2B portal onboarding, document and KYC verification, agency data maintenance, credit request processing, CRM updates, approvals tracking, and agent query handling. Coordinates with technology, finance, operations, accounts, and customer support teams while maintaining sales documentation, contracts, records, SOP compliance, and timely operational execution.

Provides priority support to B2B travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validation, waiver requests, escalations, and airline coordination. Applies fare rules and penalty structures, maintains case records, meets SLA and TAT targets, prevents ADM losses, and resolves complex itinerary and booking issues through calls, email, and CRM systems.

Manage domestic and international air ticketing, including bookings, cancellations, refunds, reissues, schedule changes, fare calculations, and EMD processing. Coordinate with airlines, consolidators, and GDS support teams while ensuring compliance with fare rules, BSP/ARC regulations, ADM policies, and company procedures. Track cases, prepare MIS reports, communicate updates to travel agents, and resolve complex booking issues within service timelines.

Manage end-to-end international SOTO and offshore air ticketing through Sabre GDS. Responsibilities include creating complex PNRs, issuing and reissuing tickets, processing refunds and exchanges, handling schedule changes and disruptions, calculating fares and penalties, coordinating with airlines and consolidators, monitoring queues, supporting travel agents, maintaining documentation, and ensuring compliance with fare rules, BSP regulations, and company SLAs.

Manage end-to-end SOTO and offshore international ticketing through Sabre GDS, including PNR creation, ticket issuance, reissues, exchanges, refunds, schedule changes, fare calculations, and complex itinerary handling. Coordinate with airlines, consolidators, travel agents, and internal teams while ensuring compliance with fare rules, BSP regulations, ADM prevention guidelines, SLAs, and company procedures. Maintain ticketing documentation and operational reports.

Leads financial, operational, and compliance audits; develops risk-based audit plans; evaluates internal controls and governance; identifies risks and process gaps; recommends corrective actions; presents audit findings to senior management; tracks remediation; supports statutory and regulatory audits; and improves audit methodologies and processes.

Lead corporate and enterprise sales for TripJack in Mumbai by acquiring, managing, and expanding key corporate accounts. Build relationships across Admin, HR, Procurement, and executive stakeholders; navigate complex buying cycles; structure strategic deals; and collaborate with onboarding, operations, account management, finance, and product teams. The role requires a hunter mindset, commercial acumen, entrepreneurial ownership, and comfort operating in a fast-changing business environment.

Manage domestic and international air ticketing, including bookings, reissues, refunds, cancellations, schedule changes, rerouting, and name corrections. Apply airline fare rules, taxes, penalties, and waiver policies accurately; coordinate with airlines and support B2B travel agents through calls, email, and CRM tools. Maintain documentation, queue management, SLA/TAT compliance, ADM prevention, and timely resolution of escalated or complex cases.

Develop and maintain scalable backend systems, RESTful APIs, microservices, and server-side logic. Collaborate with frontend engineers, manage SQL and NoSQL databases, optimize performance, troubleshoot issues, participate in code reviews, and improve backend architecture and development processes.

Provides premium B2B support to travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validations, and waiver requests. Interprets airline fare rules, manages escalations, coordinates with airlines and suppliers, maintains case records, and resolves priority requests within SLA and TAT requirements. Requires GDS expertise, strong communication, problem-solving, customer service, and knowledge of travel booking platforms and office software.

Lead TripJack’s corporate and enterprise sales growth by acquiring and scaling corporate accounts, managing complex consultative buying cycles, structuring strategic partnerships, and collaborating with onboarding, operations, account management, finance, and product teams. The role requires a strong hunter mindset, commercial acumen, cross-functional leadership, entrepreneurial ownership, and comfort building processes in a fast-evolving business.

Manage and grow strategic travel agency accounts by driving revenue, increasing product adoption, identifying expansion opportunities, conducting business reviews, and resolving partner concerns. The role requires collaboration with Sales, Operations, and Support teams, monitoring market and competitor trends, preparing account plans and forecasts, promoting new products and offers, and achieving revenue targets.

Manage end-to-end recruitment for non-technology roles across multiple business functions. Responsibilities include partnering with hiring managers, developing sourcing strategies, screening and assessing candidates, coordinating interviews, managing offers and onboarding support, maintaining candidate pipelines, tracking recruitment metrics, updating ATS data, and supporting employer branding initiatives.

Manage domestic and international air ticketing through GDS and B2B travel platforms. Responsibilities include bookings, cancellations, refunds, reissues, fare calculations, EMD issuance, schedule-change handling, airline coordination, documentation, MIS reporting, and compliance with fare rules, BSP/ARC regulations, ADM policies, and company SOPs. Provide accurate, timely support to travel agents and internal teams while meeting SLA and turnaround requirements.

Create innovative digital, social, campaign, brand, video, motion, and animated content using advanced design skills and generative AI. Translate marketing briefs into compelling visual concepts for B2B campaigns, product launches, partnerships, events, and performance marketing. Produce Reels and short-form videos, experiment with emerging AI tools and visual styles, and manage multiple creative projects while maintaining speed and quality.