Jobs at Trip Jack Pvt Ltd

Drives hotel business growth across an assigned region by managing travel agent relationships, acquiring high-potential agents, increasing hotel booking conversions, analyzing sales KPIs, and supporting regional sales teams. The role includes product training, resolving hotel content and pricing queries, coordinating with cross-functional teams, gathering market intelligence, and executing hotel-focused campaigns and roadshows.

Drive hotel business growth across Pune by managing travel agent relationships, acquiring high-potential agents, increasing booking conversions, analyzing sales KPIs, conducting product training, resolving hotel product issues, and supporting regional marketing campaigns and roadshows. The role collaborates with sales, supply, marketing, product, and operations teams to improve hotel distribution and business performance.

Leads travel insurance claims operations, including team management, end-to-end claim governance, insurer and TPA escalations, KPI and MIS reporting, compliance, customer communication, and process improvement. Owns transformation of claims and customer service through process redesign, automation, digitization, AI opportunities, API integrations, and customer feedback analysis. Partners with Product, Technology, insurers, TPAs, sales, and operations teams to improve turnaround time, quality, efficiency, and customer satisfaction.

Manage end-to-end SOTO and offshore international air ticketing through Sabre GDS. Responsibilities include creating and modifying complex PNRs, issuing and exchanging tickets, processing refunds and schedule changes, calculating fares and penalties, coordinating with airlines and consolidators, monitoring queues, ensuring BSP and airline policy compliance, preparing MIS reports, and resolving cases within SLAs.

Supports sales teams and travel partners through B2B portal onboarding, document and KYC verification, agency data maintenance, credit request processing, CRM updates, approvals tracking, and agent query handling. Coordinates with technology, finance, operations, accounts, and customer support teams while maintaining sales documentation, contracts, records, SOP compliance, and timely operational execution.

Own product features and modules, prioritize the backlog, gather partner and business requirements, create PRDs and user stories, and collaborate with engineering, design, QA, support, and operations through delivery. Track feature performance using analytics, iterate based on insights, and support releases, communications, and training for travel-agent-focused products.

Drafts, reviews, and vets commercial agreements; manages corporate legal documentation; conducts legal due diligence and research; supports corporate legal and regulatory compliance; and coordinates with internal and external stakeholders. The role requires independent management of multiple legal assignments and may involve travel, airline, hotel, vendor, and business partnership contracts.

Lead integrated marketing for TripJack’s Hotels business, developing promotional strategies, managing multichannel campaigns, coordinating hotel partner initiatives, and driving agent engagement and bookings. Own campaign execution across email, WhatsApp, social media, websites, landing pages, webinars, and events. Create marketing content and sales enablement materials, collaborate with business, sales, product, technology, and creative teams, monitor competitors, and report campaign performance using engagement, traffic, leads, bookings, and revenue metrics.

Drive B2B sales growth across an assigned territory by acquiring and onboarding travel agencies, managing existing partner relationships, achieving revenue targets, promoting travel products, conducting market visits, training partners, supporting post-sales needs, and executing regional campaigns. The role requires strong travel-industry knowledge, relationship management, negotiation, CRM proficiency, and extensive regional travel.

Acquire and onboard travel agency partners, manage existing relationships, achieve territory sales targets, promote travel products, conduct market visits, train partners on booking tools, provide post-sales support, and execute regional sales and branding campaigns. The role requires strong B2B travel sales experience, an established travel-agent network, account management skills, and extensive regional travel.

Leads commercial performance improvement and sales transformation across India without directly managing regional sales teams. Diagnoses performance gaps, develops turnaround plans, improves sales productivity, standardizes processes and business reviews, strengthens CRM adoption, and coaches regional leaders. Drives strategic initiatives including market launches, product adoption, capability programs, cross-selling, channel development, and key-account growth. Uses dashboards and analytics to identify trends, recommend interventions, and measure transformation ROI. Requires extensive travel and strong senior-stakeholder influence.

Provide end-to-end support to travel partners through calls, email, and chat. Explain travel insurance products, assist with bookings, issue and amend policies, process cancellations, resolve complaints, maintain accurate interaction records, and coordinate with internal teams on escalated cases. The role requires insurance claims experience, familiarity with insurer or TPA portals, strong attention to detail, and a customer-focused approach.

Process domestic and international LCC bookings through API integrations, validate passenger, fare, payment, and ticket information, issue tickets, and resolve booking failures and exceptions. Manage cancellations, schedule changes, amendments, booking queues, and operational records within SLAs. Coordinate with airlines, technology, product, customer support, and operations teams to address technical issues, maintain booking accuracy, follow airline policies, and improve booking success rates.

Acquire, manage, and grow corporate client relationships for TripJack’s corporate travel business. The role focuses on new account acquisition, consultative and strategic selling, complex stakeholder engagement, deal structuring, and long-term partnerships. The manager will collaborate with onboarding, operations, account management, finance, product, and leadership teams to develop client solutions, operate effectively in an evolving environment, and help build scalable sales processes.

Manage end-to-end marine flight ticketing for seafarers and corporate clients, including reservations, fare quotations, ticket issuance, reissues, cancellations, refunds, schedule changes, and disruption handling. Use GDS platforms to identify cost-effective itineraries, interpret fare rules, maintain accurate PNR documentation, coordinate with airlines and clients, and meet service-level timelines. The role requires strong marine travel knowledge, attention to detail, multitasking, and effective client communication.

Provides priority support to B2B travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validation, waiver requests, escalations, and airline coordination. Applies fare rules and penalty structures, maintains case records, meets SLA and TAT targets, prevents ADM losses, and resolves complex itinerary and booking issues through calls, email, and CRM systems.

Manage domestic and international air ticketing, including bookings, cancellations, refunds, reissues, schedule changes, fare calculations, and EMD processing. Coordinate with airlines, consolidators, and GDS support teams while ensuring compliance with fare rules, BSP/ARC regulations, ADM policies, and company procedures. Track cases, prepare MIS reports, communicate updates to travel agents, and resolve complex booking issues within service timelines.

Develop and maintain scalable backend systems, RESTful APIs, microservices, and server-side logic. Collaborate with frontend engineers, manage SQL and NoSQL databases, optimize performance, troubleshoot issues, participate in code reviews, and improve backend architecture and development processes.

Provides premium B2B support to travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validations, and waiver requests. Interprets airline fare rules, manages escalations, coordinates with airlines and suppliers, maintains case records, and resolves priority requests within SLA and TAT requirements. Requires GDS expertise, strong communication, problem-solving, customer service, and knowledge of travel booking platforms and office software.

Manage domestic and international air ticketing through GDS and B2B travel platforms. Responsibilities include bookings, cancellations, refunds, reissues, fare calculations, EMD issuance, schedule-change handling, airline coordination, documentation, MIS reporting, and compliance with fare rules, BSP/ARC regulations, ADM policies, and company SOPs. Provide accurate, timely support to travel agents and internal teams while meeting SLA and turnaround requirements.