Teams at Trip Jack Pvt Ltd

Drives hotel business growth across an assigned region by managing travel agent relationships, acquiring high-potential agents, increasing hotel booking conversions, analyzing sales KPIs, and supporting regional sales teams. The role includes product training, resolving hotel content and pricing queries, coordinating with cross-functional teams, gathering market intelligence, and executing hotel-focused campaigns and roadshows.

Drive hotel business growth across Pune by managing travel agent relationships, acquiring high-potential agents, increasing booking conversions, analyzing sales KPIs, conducting product training, resolving hotel product issues, and supporting regional marketing campaigns and roadshows. The role collaborates with sales, supply, marketing, product, and operations teams to improve hotel distribution and business performance.

Leads travel insurance claims operations, including team management, end-to-end claim governance, insurer and TPA escalations, KPI and MIS reporting, compliance, customer communication, and process improvement. Owns transformation of claims and customer service through process redesign, automation, digitization, AI opportunities, API integrations, and customer feedback analysis. Partners with Product, Technology, insurers, TPAs, sales, and operations teams to improve turnaround time, quality, efficiency, and customer satisfaction.