The Role
Process domestic and international LCC bookings through API integrations, validate passenger, fare, payment, and ticket information, issue tickets, and resolve booking failures and exceptions. Manage cancellations, schedule changes, amendments, booking queues, and operational records within SLAs. Coordinate with airlines, technology, product, customer support, and operations teams to address technical issues, maintain booking accuracy, follow airline policies, and improve booking success rates.
Summary Generated by Built In
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant – API Team (LCC Booking)
Location: Lower Parel, Mumbai
Experience: 2-4 years
Education: Graduate
Job Summary:
We are looking for an API Operations Executive to manage domestic and international LCC bookings received through API integrations. The role involves validating booking requests, issuing tickets, resolving booking exceptions, and ensuring seamless processing within defined SLAs. The ideal candidate should have strong knowledge of airline booking processes, attention to detail, and the ability to coordinate with airlines, technology, and operations teams to maintain high booking accuracy and operational efficiency.
Job Responsibilities:
- Monitor and process domestic and international LCC bookings received through API integrations.
- Validate booking requests, passenger details, fare accuracy, ticket status, and payment confirmations before ticket issuance.
- Issue tickets through airline portals and internal booking systems within defined SLAs.
- Handle booking failures, duplicate bookings, fare mismatches, payment discrepancies, and API exceptions.
- Coordinate with airlines, technology teams, and internal stakeholders to resolve booking-related issues.
- Manage booking queues to ensure timely processing and minimal turnaround time.
- Process cancellations, schedule changes, and booking amendments in accordance with airline policies.
- Identify and escalate API-related errors, technical issues, and booking anomalies to the relevant teams.
- Maintain accurate booking records and operational reports.
- Ensure compliance with airline policies, company SOPs, and quality standards.
- Collaborate with Product, Technology, Customer Support, and Operations teams to improve booking success rates and operational efficiency.
- Monitor airline notifications and operational updates affecting LCC bookings.
Required Skills & Qualifications:
- 2–4 years of experience in airline ticketing, travel operations, or API booking management.
- Hands-on experience with LCC airline booking processes.
- Familiarity with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
- Good understanding of airline booking workflows, PNR lifecycle, ticket issuance, cancellations, and schedule changes.
- Basic knowledge of GDS (Amadeus, Sabre, or Galileo) is an added advantage.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to identify and resolve booking exceptions quickly.
- Excellent communication and coordination skills.
- Proficiency in Microsoft Excel and MS Office.
- Ability to work in a fast-paced, SLA-driven operational environment.
Skills Required
- 2-4 years of experience in airline ticketing, travel operations, or API booking management
- Hands-on experience with LCC airline booking processes
- Familiarity with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems
- Understanding of airline booking workflows, PNR lifecycle, ticket issuance, cancellations, and schedule changes
- Strong analytical and problem-solving skills with attention to detail
- Ability to identify and resolve booking exceptions quickly
- Excellent communication and coordination skills
- Proficiency in Microsoft Excel and Microsoft Office
- Ability to work in a fast-paced, SLA-driven operational environment
- Basic knowledge of GDS systems such as Amadeus, Sabre, or Galileo
- Graduate education
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The Company
What We Do
TripJack is a B2B travel technology platform that helps travel agents and businesses manage travel sales and operations. Its integrated system provides access to flights, hotels, cabs, visas, insurance and trains, alongside search, booking, servicing and API tools. The platform connects users with broad airline and hotel inventory and supports scalable, competitively priced travel solutions across India and multiple countries.
