The Role
Supports sales teams and travel partners through B2B portal onboarding, document and KYC verification, agency data maintenance, credit request processing, CRM updates, approvals tracking, and agent query handling. Coordinates with technology, finance, operations, accounts, and customer support teams while maintaining sales documentation, contracts, records, SOP compliance, and timely operational execution.
Summary Generated by Built In
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Executive -Sales Support
Location: Lower Parel, Mumbai
Experience: 3-5 years
Education: Graduate
Job Summary:
We are seeking a proactive and detail-oriented Sales Support Executive to support our Sales team in driving agent engagement, managing sales operations, and ensuring seamless coordination between internal stakeholders and travel partners. The ideal candidate should possess strong communication skills, excellent Excel proficiency, and a customer-centric mindset.
Job Responsibilities:
- Support the Sales Team and Travel Partners with B2B portal onboarding and activation.
- Collect, verify, and follow up on mandatory onboarding documents.
- Maintain and update agency master data in Excel.
- Handle agent-related requests and queries.
- Coordinate with Portal, Technology, Accounts, and other internal teams as required.
- Handle inbound and outbound calls through IVR.
- Process credit requests received from the Sales Team.
- Verify KYC and supporting documents in the CRM.
- Update approved credit limits and policies in the system.
- Process credit enhancement and reduction requests as per approvals.
- Track pending approvals and ensure timely closure.
- Ensure timely completion of sales documentation and approvals.
- Maintain records of contracts, agreements, and communications.
- Adhere to internal SOPs and compliance requirements.
- Coordinate with Finance, Operations, and Customer Support teams for smooth execution.
Required Skills & Qualifications:
- Graduate in any discipline.
- 3–5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role.
- Prior experience in the travel industry will be preferred.
- Strong working knowledge of MS Excel, Google Sheets, and CRM tools.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong attention to detail with effective problem-solving abilities.
Skills Required
- Graduate in any discipline
- 3-5 years of experience in Sales Support, Travel Operations, Inside Sales, Customer Support, or a similar role
- Prior experience in the travel industry
- Strong working knowledge of Microsoft Excel
- Strong working knowledge of Google Sheets
- Experience using CRM tools
- Excellent communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and effective problem-solving abilities
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The Company
What We Do
TripJack is a B2B travel technology platform that helps travel agents and businesses manage travel sales and operations. Its integrated system provides access to flights, hotels, cabs, visas, insurance and trains, alongside search, booking, servicing and API tools. The platform connects users with broad airline and hotel inventory and supports scalable, competitively priced travel solutions across India and multiple countries.
