Jobs at Travelwings.com

Own and scale customer lifecycle marketing and retention strategies to increase engagement, repeat purchases, customer lifetime value, and reduce churn. Responsibilities include customer segmentation, CRM campaign execution across email, SMS, and in-app channels, personalized journey design, merchandising alignment, analytics, reporting, A/B testing, funnel optimization, and campaign planning. The role requires close collaboration with product, marketing, technology, operations, and commercial teams.

Manage flight, hotel, cruise, and other travel bookings using GDS platforms. Sell luxury cruises and long-haul destinations to VIP clients, create customized itineraries, provide customer support, resolve booking concerns, monitor travel regulations and visa requirements, and collaborate with the team to achieve sales and satisfaction targets.

Support SEO, content creation, retention marketing, campaign execution, content distribution, AI-enabled automation, and digital growth experiments across Gulf and African markets. The role includes creating landing pages and marketing assets, analyzing performance data, identifying new channels, and improving organic traffic, leads, repeat bookings, and customer engagement for an international travel business.

Craft and sell bespoke luxury travel experiences for VIP clients, including long-haul destinations, cruises, air travel, accommodations, sightseeing, and ground transportation. Build personalized itineraries, manage a sales pipeline, achieve monthly targets, upsell offerings, maintain accurate sales reports, and develop client relationships that generate repeat business and referrals.

Handle customer inquiries across phone, email, and chat for flight bookings, ticket changes, cancellations, refunds, and disruptions. Coordinate with airlines, GDS, and internal teams, follow fare rules and SOPs, document cases, and meet quality, productivity, and turnaround benchmarks to maintain high customer satisfaction.

Lead localized brand marketing for Ghana: plan and run social campaigns, influencer programs, PR, mall activations, events and partnerships. Coordinate with regional marketing, track KPIs, prepare monthly reports, and represent Travelwings at trade shows to grow brand awareness and community engagement.

Drive pricing intelligence and revenue optimization for multiple regions by scraping and analyzing airfare and competitor data, maintaining commission rules and P&L reports, activating promotions, coordinating technical integrations (PCCs, payment gateways), managing partner negotiations, and supporting cross-functional teams to improve fare visibility and booking performance.

Produce engaging social and campaign video content using Adobe Premiere Pro and After Effects, leveraging AI video-generation tools to scale production. Collaborate with creative and marketing teams to assemble footage, motion graphics, sound, and effects for short-form and brand storytelling while maintaining brand standards and meeting deadlines.

Manage end-to-end post-booking holiday operations: confirm bookings within SLAs, handle client pre-travel support and escalations, coordinate suppliers and internal teams, and liaise with accounts for payments, refunds, and supplier payouts to ensure flawless travel experiences.

Support and execute social media and content marketing across UAE and USA markets: plan campaigns, create and schedule posts, run Meta ads, coordinate production, manage community engagement, track performance, and contribute creative campaign ideas and influencer initiatives.

Monitor and analyze performance of travel ancillary products, produce reports/dashboards, troubleshoot system and contract data issues, support cross-functional launches and improvements, document processes, and act as first-line system support to optimize ancillary revenue.

Lead localized brand marketing for the Filipino community in the UAE, managing social campaigns, influencer programs, PR, partnerships, mall activations, events, and monthly KPI reporting while coordinating with the regional marketing team.

Monitor and analyze payment gateway performance, investigate failures, reduce fraud and chargebacks, reconcile transactions, manage gateway provider relationships, support fraud prevention, and produce KPIs and reports to improve payment success and customer experience.