Jobs at Travelwings.com

Lead localized brand marketing for the Filipino community in the UAE, managing social campaigns, influencer programs, PR, partnerships, mall activations, events, and monthly KPI reporting while coordinating with the regional marketing team.

Monitor and analyze payment gateway performance, investigate failures, reduce fraud and chargebacks, reconcile transactions, manage gateway provider relationships, support fraud prevention, and produce KPIs and reports to improve payment success and customer experience.

Lead localized brand marketing for Ghana: plan and run social campaigns, influencer programs, PR, mall activations, events and partnerships. Coordinate with regional marketing, track KPIs, prepare monthly reports, and represent Travelwings at trade shows to grow brand awareness and community engagement.

Manage, compile, and analyze operational data; prepare daily/weekly/monthly MIS reports; handle DSR invoicing and reconciliation; create dashboards and ad-hoc reports; coordinate with departments; automate reporting and ensure data accuracy and confidentiality.

Manage end-to-end domestic and international corporate travel bookings (flights, hotels, visas), create tailored itineraries, coordinate with vendors, ensure policy compliance, resolve travel issues, maintain records, and provide timely customer support to corporate clients.

Monitor and analyze performance of travel ancillary products, produce reports/dashboards, troubleshoot system and contract data issues, support cross-functional launches and improvements, document processes, and act as first-line system support to optimize ancillary revenue.

Create and schedule engaging social content (video, carousels, stories, blogs) targeting African diaspora and African American travelers. Manage community interactions, run targeted campaigns, monitor trends, build influencer partnerships, and report on KPIs like engagement and conversion. Tailor messaging around heritage travel and West African destinations.

Drive pricing intelligence and revenue optimization for multiple regions by scraping and analyzing airfare and competitor data, maintaining commission rules and P&L reports, activating promotions, coordinating technical integrations (PCCs, payment gateways), managing partner negotiations, and supporting cross-functional teams to improve fare visibility and booking performance.

Use GDS platforms to manage flight, hotel, and travel bookings; design customized itineraries; promote and sell long-haul destinations and luxury cruises to VIP clients; provide excellent customer service and resolve inquiries; stay current on travel regulations and visa requirements; collaborate to meet sales targets. Willingness to work shifts, weekends, and holidays.

Sell and promote long-haul and luxury travel to VIP clients; design bespoke itineraries (air, lodging, sightseeing, ground transport); manage sales pipeline, meet monthly targets, handle queue and daily sales reporting, upsell brand offerings, and maintain client relationships for repeat business.

Manage end-to-end post-booking holiday operations: confirm bookings within SLAs, handle client pre-travel support and escalations, coordinate suppliers and internal teams, and liaise with accounts for payments, refunds, and supplier payouts to ensure flawless travel experiences.

Handle customer inquiries across phone, email, and chat for flight bookings, ticket changes, cancellations, refunds, and disruptions. Coordinate with airlines, GDS, and internal teams, follow fare rules and SOPs, document cases, and meet quality, productivity, and turnaround benchmarks to maintain high customer satisfaction.

Produce engaging social and campaign video content using Adobe Premiere Pro and After Effects, leveraging AI video-generation tools to scale production. Collaborate with creative and marketing teams to assemble footage, motion graphics, sound, and effects for short-form and brand storytelling while maintaining brand standards and meeting deadlines.

Support and execute social media and content marketing across UAE and USA markets: plan campaigns, create and schedule posts, run Meta ads, coordinate production, manage community engagement, track performance, and contribute creative campaign ideas and influencer initiatives.