Teams at Travelwings.com

Advise customers on visa requirements, eligibility, documentation, application procedures, and timelines. Prepare, review, process, and track visa applications while coordinating with embassies, consulates, application centers, and authorities. Provide customer updates, resolve documentation queries, maintain confidential records, and support post-sales follow-up. Handle customer communications and collaborate with Sales and Travel Consultant teams. Visit clients and visa-related offices as needed, while identifying opportunities to upsell relevant travel packages.

Own and scale customer lifecycle marketing and retention strategies to increase engagement, repeat purchases, customer lifetime value, and reduce churn. Responsibilities include customer segmentation, CRM campaign execution across email, SMS, and in-app channels, personalized journey design, merchandising alignment, analytics, reporting, A/B testing, funnel optimization, and campaign planning. The role requires close collaboration with product, marketing, technology, operations, and commercial teams.

Manage flight, hotel, cruise, and other travel bookings using GDS platforms. Sell luxury cruises and long-haul destinations to VIP clients, create customized itineraries, provide customer support, resolve booking concerns, monitor travel regulations and visa requirements, and collaborate with the team to achieve sales and satisfaction targets.