Job Overview:
We are seeking a highly analytical and detail-oriented Business Analyst - Payment Gateway to join our Payments team. This role is critical to ensuring seamless transaction processing for our Travel OTA platform. The analyst will monitor and analyze the performance of our payment gateway systems, work with both internal and external stakeholders, and play a key role in improving payment success rates, reducing fraud risk, and enhancing the overall customer payment experience.
Key Responsibilities:
Monitor and analyze payment gateway performance metrics including transaction success rates, failure reasons, chargebacks, and fraud trends.
Investigate payment failures, analyze root causes, and collaborate with internal teams and payment service providers to improve success rates.
Perform data-driven analysis on booking and payment trends to optimize payment processing efficiency and boost conversions.
Collaborate with Finance, Operations, Marketing, and IT teams to reconcile transactions and resolve settlement discrepancies.
Support fraud prevention teams by monitoring suspicious activities and implementing risk mitigation strategies.
Manage relationships with payment gateway providers, ensuring SLAs are met and resolving technical or operational issues promptly.
Assist support teams in troubleshooting and resolving customer payment-related issues.
Generate and maintain regular reports on key payment performance indicators such as authorization rates, chargeback ratios, and processing fees.
Stay up to date on industry best practices, compliance standards, and emerging payment technologies.
Requirements
5 to 6 years of experience in payment processing, fintech, e-commerce, or Travel OTA industry.
Proficiency in SQL, Excel, and/or BI tools for analysis and reporting is a must.
Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems.
Hands-on experience with transaction monitoring tools and data analytics platforms.
Experience with chargeback management and fraud detection strategies is preferred.
Bachelor’s degree in Business, IT, or a related field.
Strong analytical and problem-solving skills with an eye for trends and root cause identification.
Excellent communication and stakeholder management skills.
Familiarity with PCI-DSS compliance and industry regulations is a plus.
Skills Required
- 5 to 6 years of experience in payment processing, fintech, e-commerce, or Travel OTA industry
- Proficiency in SQL, Excel, and/or BI tools for analysis and reporting
- Strong understanding of payment gateways, PSPs, acquiring banks, and fraud prevention systems
- Hands-on experience with transaction monitoring tools and data analytics platforms
- Bachelor's degree in Business, IT, or a related field
- Experience with chargeback management and fraud detection strategies
- Familiarity with PCI-DSS compliance and industry regulations
- Strong analytical and problem-solving skills; excellent communication and stakeholder management
What We Do
Travelwings.com is a Dubai-based, privately owned leading online travel agency with over 25 years of experience in the travel and hospitality domain. The company is driven by the vision to be the world's most recognized and trusted travel management company, offering unique and well-priced travel services, including flights, hotels, and holiday packages, to create unforgettable memories for its global customers.
