The Role
Advise customers on visa requirements, eligibility, documentation, application procedures, and timelines. Prepare, review, process, and track visa applications while coordinating with embassies, consulates, application centers, and authorities. Provide customer updates, resolve documentation queries, maintain confidential records, and support post-sales follow-up. Handle customer communications and collaborate with Sales and Travel Consultant teams. Visit clients and visa-related offices as needed, while identifying opportunities to upsell relevant travel packages.
Summary Generated by Built In
Company Profile: Travelwings is a global travel company providing flights, holidays, and travel-related
services across multiple international markets. We are looking for a motivated Visa Consultant to join our
Ghana team and support customers with their visa requirements and application processes.
Responsibilities:
- Understand customers’ travel plans and advise them on appropriate visa requirements.
- Provide accurate information regarding visa eligibility, documentation, application procedures,and processing timelines.
- Assist customers in preparing and organizing visa documentation.
- Review documents for completeness, accuracy, and compliance with applicable requirements.
- Prepare and process visa applications within agreed timelines.
- Upsell and attach relevant Travelwings holiday and travel packages to visa applications, based on
customers’ travel requirements. - Coordinate with embassies, consulates, visa application centres, and relevant authorities when required.
- Visit consulates, embassies, and visa application centres as required for application processing
and follow-ups. - Visit clients when required to support documentation, application requirements, or other
visa-related needs. - Track visa applications and provide timely updates to customers.
- Follow up on pending applications and resolve documentation-related queries.
- Manage the post-sales process for visa applicants, ensuring timely follow-ups, updates, and
support throughout the visa application journey. - Maintain accurate records of visa applications, customer information, and supporting documents.
- Handle customer queries professionally through phone, email, and other communication
channels. - Coordinate with the Sales and Travel Consultant teams regarding visa requirements for
customers. - Stay updated on changes in visa rules, immigration requirements, documentation, and procedures for different destinations.
- Maintain strict confidentiality of customer and application-related information.
Requirements
- Graduate in any discipline. A degree/ diploma in Travel & Tourism, Hospitality, or a related field will be an advantage.
- 1–3 years of experience in visa consultancy, travel, immigration, or a related field.
- Knowledge of visa application processes and documentation will be an advantage.
- Experience or interest in travel package sales, upselling, or cross-selling will be an advantage.
Skills Required
- Graduate in any discipline
- Degree or diploma in Travel and Tourism, Hospitality, or a related field
- 1-3 years of experience in visa consultancy, travel, immigration, or a related field
- Knowledge of visa application processes and documentation
- Experience or interest in travel package sales, upselling, or cross-selling
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The Company
What We Do
Travelwings.com is a Dubai-based, privately owned leading online travel agency with over 25 years of experience in the travel and hospitality domain. The company is driven by the vision to be the world's most recognized and trusted travel management company, offering unique and well-priced travel services, including flights, hotels, and holiday packages, to create unforgettable memories for its global customers.
