The Commercial Performance Analyst is responsible for monitoring and analyzing the performance of travel ancillary products, providing insights and reporting to support commercial decision-making. The role also manages system-related tasks, including contract data accuracy, troubleshooting, user support, and process documentation, ensuring smooth system operations. This position requires strong analytical, technical, and cross-functional collaboration skills to optimize ancillary revenue and maintain accurate system operations.
Responsibilities:
Daily Ancillary Performance Analysis
Perform daily monitoring and analysis of ancillary products such as insurance, car rental, activities, hotels, transfers, eSim, and other add-on services.
Track key performance metrics including revenue, attachment rates, conversion, lead booking time and other.
Identify trends, anomalies, performance gaps, opportunities for optimization and provide actionable insights to relevant stakeholders.
Produce regular performance reports and dashboards highlighting the above metrics
Commercial & Stakeholder Support
Act as a commercial and analytical support function for internal stakeholders across Commercial, Product, and Operations teams.
Translate commercial objectives into system, data, and reporting requirements.
Support cross-functional teams (e.g., Commercial, IT, Product, Operations) in the implementation and enhancement of ancillary products.
Support new ancillary product launches, enhancements, and promotional initiatives.
Continuous Improvement
Support the development of new ancillary products and enhancements to existing offerings., researching competitors’ offerings and providing insight on their product and pricing
Document processes, system logic, and reporting methodologies related to ancillary products.
Contribute to continuous improvement initiatives by identifying inefficiencies and proposing solutions for increasing ancillary revenue and enhancing customer experience.
Systems, Data & Troubleshooting
Monitor system performance, run routine checks, and escalate technical issues as needed.
Act as the first point of contact for system-related queries. Coordinate with the relevant stakeholders on issues and troubleshooting as they are arising and follow up till completion
Perform random checks to ensure accuracy and completeness of the contract data.
Identify and resolve any discrepancies or data integrity issues.
Use in-depth understanding of system logic and workflows to troubleshoot issues.
Provide guidance and support to internal teams on best practices and system functionalities.
Assist when needed in testing, rollout activities, and implementation of new features.
Maintain documentation such as SOPs, training guides, and process flow diagrams.
Ensure new users are properly trained and have accurate access.
Prepare system generated performance reports, loading progress updates, and error logs.
Monitor SLA compliance for contract loading activities.
Track KPIs related to accuracy, turnaround times, and system usage.
Work closely with Contracting, Operations, and IT teams.
Support audits, compliance checks, and process improvement initiatives.
Requirements
Proven experience in contract loading within travel, hospitality, or similar industries in Juniper or similar.
Strong understanding of system workflows, data structures, and configuration logic.
Excellent attention to detail and high accuracy in data entry.
Strong problem-solving, troubleshooting, and analytical skills.
Ability to work with cross-functional teams and manage multiple tasks.
Proficiency with Excel and other data management tools.
Strong communication and documentation skills.
Skills Required
- Proven experience in contract loading within travel, hospitality, or similar industries in Juniper or similar.
- Strong understanding of system workflows, data structures, and configuration logic.
- Excellent attention to detail and high accuracy in data entry.
- Strong problem-solving, troubleshooting, and analytical skills.
- Ability to work with cross-functional teams and manage multiple tasks.
- Proficiency with Excel and other data management tools.
- Strong communication and documentation skills.
What We Do
Travelwings.com is a Dubai-based, privately owned leading online travel agency with over 25 years of experience in the travel and hospitality domain. The company is driven by the vision to be the world's most recognized and trusted travel management company, offering unique and well-priced travel services, including flights, hotels, and holiday packages, to create unforgettable memories for its global customers.
