Jobs at TowneBank

Provides administrative, loan documentation, portfolio management, compliance, and customer support for commercial bankers. Assists with underwriting, loan closings, deposit account openings, credit reports, relationship summaries, account maintenance, referrals, vendor tracking, and regulatory requirements including BSA, AML, CIP, and OFAC.

Entry-level leadership development program for bachelor's and master's graduates in banking. Participants complete headquarters training, job rotations, special projects, classroom and online learning, mentoring, community involvement, and on-the-job training in a selected track such as retail banking, commercial banking, mortgage, insurance, audit, accounting, technology, or risk management.

Performs daily and monthly general ledger reconciliations for loan accounts, compiles reports, researches and clears outstanding entries, and identifies unusual activity. Provides transaction-entry guidance and training to bank employees while delivering internal and external member service. Requires financial or accounting experience, Microsoft Office proficiency, independent judgment, and knowledge of banking operations and regulatory requirements.

Reviews check and deposit fraud alerts, payment decisions, signatures, and bill payment exceptions. Determines whether activity should be waived, escalated, or opened as a fraud case. Supports branches and business units with fraud guidance, deposit holds, member notifications, SAR referrals, and documentation. Ensures compliance with AML, BSA, and applicable banking regulations while safeguarding confidential customer information.

Sell personal lines insurance through a consultative process. Build referral relationships with banking, mortgage, real estate, and insurance partners; assess client needs; recommend coverage; explain policy features and costs; use carrier rating systems and underwriting guidelines; generate business through calls, emails, and referrals; collaborate with service teams; and meet annual sales goals. An active North Carolina Property and Casualty license is required before starting.

Processes domestic and international wires, ACH files, returns, exceptions, reversals, fraud cases, and regulatory transactions. Reviews payments for authenticity, fraud, OFAC concerns, and compliance with NACHA, AML, BSA, and Treasury requirements. Provides branch and member support, completes investigations and reporting, maintains records, and helps improve payment-processing procedures. Requires accuracy, organization, communication, customer service, computer proficiency, and the ability to meet deadlines under pressure.

Administers and manages international and standby Letter of Credit portfolios throughout their lifecycles, including issuance, amendments, renewals, cancellations, fee collection, reconciliation, and compliance monitoring. Coordinates with lenders, correspondent banks, loan servicing, accounting, legal, and other internal teams. Reviews complex documentation, manages operational and regulatory risks, supports audits, develops reporting tools and procedures, and provides process guidance and training. Ensures compliance with UCP 600, ISP98, OFAC, BSA/AML, sanctions, and banking requirements.

Performs regulatory compliance monitoring and testing across the bank and affiliates. Researches applicable laws, regulations, and policies; documents and communicates findings; tracks corrective actions; supports risk assessments, procedures, reports, and merger-related testing; and maintains expertise in consumer protection, Anti-Money Laundering, and Bank Secrecy Act requirements.

Develops and evaluates technology governance, policies, controls, and testing programs. Supports risk assessments, regulatory compliance, audits, examinations, evidence collection, remediation tracking, and governance reporting. Partners with technology and business stakeholders across change management, SDLC, access management, vendor management, disaster recovery, data governance, and technology operations. Translates regulatory and audit requirements into practical procedures and provides risk-based recommendations.

Supports the Financial Reporting Department with regulatory reporting, including earnings releases, 10-Q and 10-K tie-outs, proxy statements, Form 4 reviews, financial presentation accuracy, and Section 16 filer maintenance. Evaluates SOX internal controls, identifies control gaps, supports process improvements, and complies with AML, BSA, and other applicable regulations.

Supports benefits technology systems by maintaining data integrity, analyzing and cleaning databases, auditing plan data, testing rates and new functionality, assisting with reporting and projects, and supporting system users. Serves as a liaison with benefits carriers, maintains operating procedures, and helps manage client compliance and benefits sites. Requires strong organization, customer service, multitasking, Excel proficiency, and attention to detail.

Serve as a trusted advisor for complex commercial accounts, collaborating with producers, carriers, and internal teams to deliver tailored commercial insurance solutions, ensure accuracy, responsiveness, and regulatory compliance, and strengthen long-term client relationships.

Provides member service across the Richmond region by opening and maintaining accounts, matching members with banking products, processing transactions, handling cash, balancing drawers, answering inquiries, and supporting teller and branch operations. The role promotes bank products, follows security and AML/BSA requirements, completes documentation, assists with audits and reconciliation, and delivers service in person, by phone, and email.

Coordinates commercial insurance claims from first notice of loss through closure. Responsibilities include submitting claims to carriers, communicating with members and adjusters, documenting claim activity, maintaining diary records and claim mail, updating payments and reserves, researching coverage, escalating issues, and keeping risk advisors informed. The role requires prior claims coordination experience, carrier website proficiency, Microsoft Office skills, strong communication, attention to detail, and the ability to work independently and collaboratively.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, renewals, loan approvals, problem asset reporting, exception clearance, and member service. The role analyzes financial statements, prepares loan packages, monitors past-due and maturing loans, enters loan data, supports compliance with AML and BSA requirements, identifies cross-selling opportunities, and contributes to portfolio-management improvement projects.

Develops SBA and USDA B&I loan volume through marketing, referral-network development, business development, loan structuring, underwriting analysis, and relationship management. Manages applications from prospecting through credit review and closing, interprets financial statements and tax returns, ensures regulatory compliance, prepares complete credit packages, identifies closing risks, and supports borrowers and internal banking partners. The role also coaches staff and manages lending-office processes and risk controls.

Originates and develops SBA and USDA business loan opportunities through marketing, referral-network development, and relationship management. Converts prospects into applications, structures financing packages, interprets financial statements and tax returns, manages credit and closing processes, and ensures compliance with SBA procedures, lending policies, AML, and BSA requirements. The role also supports conventional bankers, manages the loan pipeline, coordinates documentation, and may coach staff.

Manage and enhance the bank’s risk-based Compliance Assurance Program. Lead compliance testing schedules, methodologies, workpaper reviews, issue management, corrective-action validation, regulatory risk assessments, reporting, and regulatory exam preparation. Supervise and develop compliance professionals, ensure testing quality and consistency, communicate findings to business lines and senior leaders, and support compliance with banking regulations including AML and BSA.

Provides professional service to commercial insurance clients, supporting account retention, renewals, marketing, endorsements, audits, cancellations, claims, certificates, finance agreements, and other service requests. Collaborates with risk advisors, carriers, underwriters, and internal teams while using insurance systems and customer service skills to address client needs accurately and promptly.

The role involves managing client relationships in the retirement plans industry, ensuring compliance, providing educational sessions, and assisting advisors with marketing and documentation.