Jobs at TowneBank

Provides member service across traveling bank branches by opening and maintaining accounts, processing teller transactions, handling cash, promoting banking products, resolving member inquiries, and maintaining accurate records. The role supports branch operations, follows security and AML/BSA requirements, balances cash drawers, assists with audits and reconciliation, and may perform additional administrative duties.

Reviews delinquent accounts and determines loss mitigation, repossession, charge-off, and recovery actions. Coordinates repossession vendors, monitors legal and policy compliance, evaluates asset values and liens, manages transportation and wholesale auction processes, and prepares performance and condition reports. Communicates with members and vendors to maximize recoveries while minimizing losses. Requires knowledge of repossession laws, UCC guidelines, CFPB expectations, AML, and BSA requirements.

Present and sell the Venture Resorts Management Program to prospective homeowners, negotiate enrollment paperwork, generate leads through cold calling and community events, and build relationships with owners, builders, businesses, and real estate agents. Manage lead tracking and conversion, develop enrollment marketing strategies, educate vacation rental homeowners, coordinate with service departments, and support revenue management efforts while maintaining a flexible schedule.

Evaluates the financial condition and creditworthiness of commercial and consumer applicants. Performs financial analysis, business spreads, personal and global cash-flow modeling, credit bureau research, ratio calculations, and underwriting support for lenders and bank leaders. Reviews tax returns, financial statements, industry trends, and market data; documents debt-service capacity and credit risks. Maintains regulatory compliance with AML and BSA requirements while supporting process improvements and preparing credit analysis reports.

Supports commercial lenders and private banking officers with loan and deposit processes, member service, account administration, payment and transfer requests, fraud-related actions, reporting, and business development activities. Serves as a portfolio contact, resolves member issues, coordinates with internal departments, monitors past-due payments and deposit exceptions, and ensures compliance with AML and BSA requirements.

Analyzes business needs, documents software requirements, leads process re-engineering, evaluates banking system solutions, develops test plans, supports implementations, manages system changes, and serves as the liaison between business stakeholders and technology teams. The role requires banking experience, FIS IBS expertise, strong analytical and documentation skills, and knowledge of AML and BSA regulations.

Processes tax liens, levies, garnishments, withholding orders, and subpoenas confidentially and accurately. Supports branch personnel and members with legal-order inquiries, maintains compliance with applicable laws and AML/BSA regulations, conducts detailed research and documentation, and may represent the bank in court as keeper of records.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, loan renewals, financial statement review, covenant tracking, problem asset reporting, closing requirements, and exception resolution. Provides member service, participates in prospect and member meetings, supports banking transactions and referrals, assists with process-improvement projects, and ensures compliance with AML and BSA regulations. Requires commercial credit underwriting experience, banking knowledge, communication skills, and proficiency with Word and Excel.

Provides administrative, loan documentation, portfolio management, compliance, and customer support for commercial bankers. Assists with underwriting, loan closings, deposit account openings, credit reports, relationship summaries, account maintenance, referrals, vendor tracking, and regulatory requirements including BSA, AML, CIP, and OFAC.

Performs daily and monthly general ledger reconciliations for loan accounts, compiles reports, researches and clears outstanding entries, and identifies unusual activity. Provides transaction-entry guidance and training to bank employees while delivering internal and external member service. Requires financial or accounting experience, Microsoft Office proficiency, independent judgment, and knowledge of banking operations and regulatory requirements.

Reviews check and deposit fraud alerts, payment decisions, signatures, and bill payment exceptions. Determines whether activity should be waived, escalated, or opened as a fraud case. Supports branches and business units with fraud guidance, deposit holds, member notifications, SAR referrals, and documentation. Ensures compliance with AML, BSA, and applicable banking regulations while safeguarding confidential customer information.

Sell personal lines insurance through a consultative process. Build referral relationships with banking, mortgage, real estate, and insurance partners; assess client needs; recommend coverage; explain policy features and costs; use carrier rating systems and underwriting guidelines; generate business through calls, emails, and referrals; collaborate with service teams; and meet annual sales goals. An active North Carolina Property and Casualty license is required before starting.

Processes domestic and international wires, ACH files, returns, exceptions, reversals, fraud cases, and regulatory transactions. Reviews payments for authenticity, fraud, OFAC concerns, and compliance with NACHA, AML, BSA, and Treasury requirements. Provides branch and member support, completes investigations and reporting, maintains records, and helps improve payment-processing procedures. Requires accuracy, organization, communication, customer service, computer proficiency, and the ability to meet deadlines under pressure.

Administers and manages international and standby Letter of Credit portfolios throughout their lifecycles, including issuance, amendments, renewals, cancellations, fee collection, reconciliation, and compliance monitoring. Coordinates with lenders, correspondent banks, loan servicing, accounting, legal, and other internal teams. Reviews complex documentation, manages operational and regulatory risks, supports audits, develops reporting tools and procedures, and provides process guidance and training. Ensures compliance with UCP 600, ISP98, OFAC, BSA/AML, sanctions, and banking requirements.

Develops and evaluates technology governance, policies, controls, and testing programs. Supports risk assessments, regulatory compliance, audits, examinations, evidence collection, remediation tracking, and governance reporting. Partners with technology and business stakeholders across change management, SDLC, access management, vendor management, disaster recovery, data governance, and technology operations. Translates regulatory and audit requirements into practical procedures and provides risk-based recommendations.

Supports the Financial Reporting Department with regulatory reporting, including earnings releases, 10-Q and 10-K tie-outs, proxy statements, Form 4 reviews, financial presentation accuracy, and Section 16 filer maintenance. Evaluates SOX internal controls, identifies control gaps, supports process improvements, and complies with AML, BSA, and other applicable regulations.

Supports benefits technology systems by maintaining data integrity, analyzing and cleaning databases, auditing plan data, testing rates and new functionality, assisting with reporting and projects, and supporting system users. Serves as a liaison with benefits carriers, maintains operating procedures, and helps manage client compliance and benefits sites. Requires strong organization, customer service, multitasking, Excel proficiency, and attention to detail.

Serve as a trusted advisor for complex commercial accounts, collaborating with producers, carriers, and internal teams to deliver tailored commercial insurance solutions, ensure accuracy, responsiveness, and regulatory compliance, and strengthen long-term client relationships.

Provides member service across the Richmond region by opening and maintaining accounts, matching members with banking products, processing transactions, handling cash, balancing drawers, answering inquiries, and supporting teller and branch operations. The role promotes bank products, follows security and AML/BSA requirements, completes documentation, assists with audits and reconciliation, and delivers service in person, by phone, and email.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, renewals, loan approvals, problem asset reporting, exception clearance, and member service. The role analyzes financial statements, prepares loan packages, monitors past-due and maturing loans, enters loan data, supports compliance with AML and BSA requirements, identifies cross-selling opportunities, and contributes to portfolio-management improvement projects.