Jobs at TowneBank

Serve as a trusted advisor for complex commercial accounts, collaborating with producers, carriers, and internal teams to deliver tailored commercial insurance solutions, ensure accuracy, responsiveness, and regulatory compliance, and strengthen long-term client relationships.

Investigates system-generated transaction monitoring alerts for unusual activity and potential money laundering or financial crime. Reviews customer accounts, transaction histories, red flags, and open-source information; determines whether alerts require escalation for suspicious activity reporting; documents clear investigative narratives; meets disposition SLAs; supports alert optimization testing and BSA/AML department projects.

Provides member service across the Richmond region by opening and maintaining accounts, matching members with banking products, processing transactions, handling cash, balancing drawers, answering inquiries, and supporting teller and branch operations. The role promotes bank products, follows security and AML/BSA requirements, completes documentation, assists with audits and reconciliation, and delivers service in person, by phone, and email.

Supports the HRIS by entering and approving employee changes, troubleshooting user issues, maintaining data accuracy and confidentiality, creating reports and documentation, training users, assisting with salary and job-history requests, and recommending process improvements. The role collaborates with managers and departments, supports HR and payroll processes, and stays current through training and user conferences.

Develops Power BI dashboards and data solutions for loan portfolio reporting, credit risk monitoring, and regulatory compliance. Translates complex banking data and FDIC reporting requirements into actionable insights, semantic models, and automated reporting tools. Partners with stakeholders across the organization, drives data cleansing and optimization, supports data roadmaps, and provides recommendations under regulatory deadlines. The role requires financial services knowledge, strong analytical and communication skills, leadership, and expertise with Power BI, Databricks, SQL, DAX, and related data modeling technologies.

Coordinates commercial insurance claims from first notice of loss through closure. Responsibilities include submitting claims to carriers, communicating with members and adjusters, documenting claim activity, maintaining diary records and claim mail, updating payments and reserves, researching coverage, escalating issues, and keeping risk advisors informed. The role requires prior claims coordination experience, carrier website proficiency, Microsoft Office skills, strong communication, attention to detail, and the ability to work independently and collaboratively.

Supports commercial loan officers with portfolio management, credit analysis, underwriting, renewals, loan approvals, problem asset reporting, exception clearance, and member service. The role analyzes financial statements, prepares loan packages, monitors past-due and maturing loans, enters loan data, supports compliance with AML and BSA requirements, identifies cross-selling opportunities, and contributes to portfolio-management improvement projects.

Develops SBA and USDA B&I loan volume through marketing, referral-network development, business development, loan structuring, underwriting analysis, and relationship management. Manages applications from prospecting through credit review and closing, interprets financial statements and tax returns, ensures regulatory compliance, prepares complete credit packages, identifies closing risks, and supports borrowers and internal banking partners. The role also coaches staff and manages lending-office processes and risk controls.

Originates and develops SBA and USDA business loan opportunities through marketing, referral-network development, and relationship management. Converts prospects into applications, structures financing packages, interprets financial statements and tax returns, manages credit and closing processes, and ensures compliance with SBA procedures, lending policies, AML, and BSA requirements. The role also supports conventional bankers, manages the loan pipeline, coordinates documentation, and may coach staff.

Supports information and physical security, risk assessments, business continuity planning, regulatory controls, incident response, and internal security procedures. Identifies vulnerabilities across network and endpoint environments, coordinates remediation, manages endpoint protections and vulnerability tools, reviews user access, prepares security reports, and supports vendor management. The role also contributes to cloud security, business impact analyses, and security policy development.

Entry-level leadership development program for bachelor's and master's graduates in banking. Participants complete headquarters training, job rotations, special projects, classroom and online learning, mentoring, community involvement, and on-the-job training in a selected track such as retail banking, commercial banking, mortgage, insurance, audit, accounting, technology, or risk management.

Manage and enhance the bank’s risk-based Compliance Assurance Program. Lead compliance testing schedules, methodologies, workpaper reviews, issue management, corrective-action validation, regulatory risk assessments, reporting, and regulatory exam preparation. Supervise and develop compliance professionals, ensure testing quality and consistency, communicate findings to business lines and senior leaders, and support compliance with banking regulations including AML and BSA.

Conducts full-cycle recruiting for TowneBank and affiliates, including sourcing, screening, interviewing, hiring-manager partnership, onboarding, and HRIS data entry. Coordinates high-touch onboarding for strategic hires, career fairs, temporary staffing, employee transfers, and affirmative action initiatives. Ensures compliance with employment regulations and AML requirements while improving recruiting processes and maintaining confidentiality.

Provides professional service to commercial insurance clients, supporting account retention, renewals, marketing, endorsements, audits, cancellations, claims, certificates, finance agreements, and other service requests. Collaborates with risk advisors, carriers, underwriters, and internal teams while using insurance systems and customer service skills to address client needs accurately and promptly.

The role involves managing client relationships in the retirement plans industry, ensuring compliance, providing educational sessions, and assisting advisors with marketing and documentation.

Provide member-facing banking services including opening and maintaining accounts, processing monetary transactions, promoting bank products, handling teller duties, and ensuring compliance with AML/BSA rules while delivering excellent customer service in person, by phone, and by email.

Processes rental linens by stripping, sorting, treating, washing, drying, folding, pressing, stocking, and packing them for delivery. Loads linen totes into vehicles and provides cross-department assistance and customer service. Requires lifting, weekend and holiday availability, and work in varying weather conditions.

Provides investment advice, recommends suitable products based on client goals, executes buy and sell orders, maintains client communication, processes deposits, completes continuing education, and follows broker-dealer, AML, BSA, and federal compliance requirements.

The Commercial Lines Marketing Manager leads the placement and marketing of commercial accounts, collaborating with producers and carriers to develop strategic insurance solutions and proposals for clients.

As a Risk Advisor - Personal Lines, you will assist clients in identifying insurance needs, recommend coverage options, and manage client communications. Responsibilities include developing leads, updating referral sources, tailoring strategies, reviewing policies for accuracy, and coordinating with carriers.