Primary Purpose:
To support operational core systems from a member data integrity perspective. Coordinate and assist in troubleshooting operational errors related to member data to include but not limited to Insight and ImageCentre. Perform routine analysis and maintenance to enhance member data accuracy. Partner with business stakeholders to identify member data deficiencies.
Essential Responsibilities:
- Interact directly with members (when necessary) to update bank systems of record.
- Perform routine analysis and maintenance on bank systems of record for member data.
- Partner with IT Business Analysts to identify technical solutions when applicable.
- Become a resource and advocate for data integrity within the organization by identifying educational needs.
- Provide guidance and instruction to operational teams regarding recommended procedural changes needed to improve collection and maintenance of member data.
- Other related duties as assigned.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)
- Other duties as assigned.
Minimum Required Skills & Competencies:
- Analytical, organizational, and logical reasoning skills.
- Ability to work independently, analyze data, and recommend appropriate actions.
- Experience with Microsoft Office applications, including, but not limited to Outlook, Word, Excel, PowerPoint, and Visio.
- Effective communication skills both written and verbal.
- Dependable, elevated level of initiative, inquisitive nature, and positive attitude.
- Enjoy incredibly detailed research, data entry and documentation.
- Ability to manage and prioritize multi-faceted workload effectively and thrive in a deadline driven work environment.
Desired Skills & Competencies:
- Excel experience
- Working knowledge of Banking systems and processes.
- Recent experience working with banking core software platforms and related systems.
- Understanding of regulatory requirements related to bank operations.
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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What We Do
Founded in 1999, TowneBank is a company built on relationships, offering a full range of banking and other financial services, with a mission of serving others and enriching lives. Dedicated to a culture of caring, Towne values all employees and members by embracing their diverse talents, perspectives, and experiences. Today, the bank operates over 40 banking offices throughout Hampton Roads and Central Virginia, as well as Northeastern and Central North Carolina – serving as a local leader in promoting the social, cultural, and economic growth in each community. Towne offers a competitive array of business and personal banking solutions, delivered with only the highest ethical standards. Experienced local bankers providing a higher level of expertise and personal attention with local decision-making are key to the TowneBank strategy. Towne has grown its capabilities beyond banking to provide expertise through its controlled divisions and subsidiaries that include Towne Investment Group, Towne Wealth Management, Towne Insurance Agency, Towne Benefits, TowneBank Mortgage, TowneBank Commercial Mortgage, Berkshire Hathaway HomeServices Towne Realty, Towne 1031 Exchange, LLC, and Towne Vacations. NOTICE TO CONSUMERS REGARDING MARYLAND LENDER LICENSEES: TowneBank is licensed to engage in business as a Maryland Mortgage Lender and assigned a unique NMLS identifier number: 512138. The NMLS Consumer Access Website is linked here: www.nmlsconsumeraccess.org Interested in joining the Towne Family? Available positions are listed at www.townebank.com/careers. TowneBank and its affiliate companies support a diverse workforce and are Equal Opportunity Employers who do not discriminate against individuals on the basis of race, color, religion, national origin, age, sex (including pregnancy and gender identity), genetics, sexual orientation, disability, veteran status or other classification protected by law.
