Jobs at SWORD Health

Lead end-to-end product definition and delivery for Pulse, Sword's AI-first care platform. Drive cross-functional squads, scope and prioritize features, define requirements and metrics, iterate with engineering/design/clinical teams, and embed AI/LLM capabilities into product experiences.

The Senior DevOps Engineer will design and maintain infrastructure for AI Care applications, automate deployment processes, monitor performance, and lead incident responses while mentoring junior colleagues.

Drive enterprise employer partnerships across a regional territory by owning full sales cycles, building relationships with HR/benefits leaders and brokers, delivering executive presentations and ROI analyses, managing pipeline and forecasts, differentiating Sword on clinical and financial outcomes, and coordinating with clinical and customer success teams for implementation.

Own a portfolio of 20–30 enterprise employer accounts, leading retention, renewals, pricing coordination, executive relationships, and account recovery. Use enrollment, engagement, outcomes, claims, billing, and ROI data to diagnose performance and demonstrate customer value. Build multithreaded relationships, identify renewal risks and cross-functional breakdowns, coordinate internal resolution, and improve member access and engagement. The role operates remotely with travel of up to 15%.

Own paid acquisition across US and international markets, managing Meta, Google, LinkedIn, and other campaigns. Create AI-powered ad creative, manage budgets and reporting, run experiments, optimize landing-page conversion rates, and present ROAS, CAC, and CVR performance to senior stakeholders. Collaborate cross-functionally with Growth, Marketing, Design, Product, Tech, and Clinical teams.

Own machine learning projects from exploration through production, building reliable agentic LLM systems for clinical settings. Develop evaluation datasets, offline and online testing harnesses, LLM-as-judge workflows, regression tests, and production feedback loops. Improve models through prompting, retrieval, distillation, and fine-tuning. Partner with product, clinical, and engineering teams, while reviewing code, sharing knowledge, and mentoring junior engineers.

Lead and build Swords Security Operations Center: architect SIEM, develop detection-as-code, run incident response, mentor SOC engineers, design SOAR/AI automation, run threat hunting and metrics to reduce MTTD/MTTR and scale defenses across cloud environments.

Lead design and improvement of detection, alerting, incident response playbooks, and threat hunting. Drive investigations, digital forensics, AI-assisted automation, and cross-functional coordination to contain, eradicate, and prevent security incidents while measuring and improving SOC effectiveness.

Lead full enterprise sales cycle across the Southeast for Sword Health's AI-driven care platform. Build relationships with HR, benefits, brokers and health plans, deliver executive demos and ROI analyses, manage pipeline and forecasts, differentiate against competitors, and collaborate with clinical and customer success teams to ensure implementation and long-term outcomes.

Lead GTM for Pulse, owning positioning, messaging, competitive intelligence, sales enablement, and market opportunity mapping. Build and manage a solution-specialist team, create buyer-facing materials and ROI frameworks, and use AI-powered market canvassing to surface and pursue enterprise opportunities across segments and geographies.

Provide pediatric clinical care via a digital platform: assess and resolve cases, prescribe or refer, perform follow-ups, communicate warmly in Portuguese, cover rotating shifts including evenings and weekends, and share member feedback with product and clinical teams. Must be AI-fluent to at least basic level.

The Senior Data Platform Engineer at Sword will design and operate scalable data platforms, manage data workflows, and ensure effective data utilization across teams, while working in a regulated environment and leveraging AI technologies.

Drive new employer partnerships with enterprise organizations by managing the full sales cycle, building relationships, and demonstrating value of Sword Health's AI platform.

Lead end-to-end deal execution and governance for enterprise B2B SaaS: manage RFPs and proposals, enforce Salesforce and approval workflows, validate quotes, negotiate commercial terms within policy, drive contract redlines to signature, and build scalable systems and automation to accelerate deal velocity.

Lead GTM strategy for Sword's AI Care offerings to payors (health plans, public sector, unions). Partner with GMs to package solutions, build payor-focused positioning and messaging, produce executive pitch and RFP assets, create sales plays, and run integrated payor campaigns. Enable commercial teams, iterate messaging from market feedback, and drive pipeline, deal velocity, and high-value contracts using AI-augmented marketing methods.

Lead enterprise GTM for Sword's AI Care platform: define enterprise narratives, package offers, craft ROI-driven messaging, produce sales and marketing assets, run full-funnel campaigns, and enable commercial teams to win complex employer deals.

Own the B2B marketing systems, data, and automation stack. Build and maintain data pipelines, attribution, dashboards, and CRM/marketing automation configurations. Develop intelligent workflows and internal AI tools (n8n, Clay, Claude Code) to automate lead enrichment, classification, and persona mapping. Partner cross-functionally to ensure data integrity, adoption, and measurable marketing impact.

Lead Thrive's go-to-market positioning, competitive intelligence, and commercial enablement. Build messaging, ROI frameworks, battle cards, and buyer-facing materials; gather market insights; and feed intelligence into product and commercial teams to improve win rates and enable sellers globally.