Jobs at Soum

Design, develop, and maintain scalable backend systems and microservices using Node.js, TypeScript, and Nest.js. Build APIs and gRPC-based inter-service communication, work with MongoDB, PostgreSQL, and ClickHouse, and optimize performance and reliability. Collaborate cross-functionally, apply testing and code review best practices, troubleshoot systems, and support CI/CD and cloud deployments. The role also involves distributed systems, event-driven architectures, and potentially Kubernetes, Docker, and Golang.

Build and maintain scalable, highly available, secure infrastructure across AWS and GCP. Enhance CI/CD with GitHub Actions, manage Kubernetes and Helm deployments, maintain Terraform infrastructure as code, and operate monitoring with New Relic, Prometheus, and Grafana. Manage networking, disaster recovery, incident response, and 24/7 infrastructure monitoring while improving reliability and optimizing costs.

Build and maintain scalable data pipelines, ETL/ELT workflows, data integrations, and cloud-based storage supporting analytics, machine learning, and reporting. Ensure data quality, reliability, governance, security, and performance while collaborating with data scientists, analysts, product teams, and business stakeholders. Monitor and optimize real-time data flows, document schemas and processes, and translate cross-functional requirements into data engineering solutions.

Owns full-cycle recruiting for 5–6 concurrent roles, including sourcing, screening, interview coordination, candidate communication, hiring-manager collaboration, and offer progression. Maintains accurate Lever ATS records, builds passive-candidate pipelines, supports employer branding, and delivers a respectful candidate experience. Requires fluent Arabic and English, at least one year of recruiting experience, strong organization, sourcing expertise, and familiarity with the Saudi/MENA hiring market.

Own Soum’s Data and AI product roadmap, including pricing, valuation, fraud detection, recommendations, inspection automation, data platforms, and GenAI solutions. Translate commercial problems into ML and analytics products, work hands-on with SQL and data models, define evaluation metrics, build business cases, drive adoption, and monitor post-launch performance. Ensure responsible AI and compliance with Saudi PDPL and SDAIA guidance.

Own the consumer product roadmap across buyer, seller, and subscription experiences for a used-goods marketplace. Improve discovery, trust, payments, delivery, retention, and conversion through customer research, analytics, experimentation, and agile delivery. Partner with design, engineering, operations, marketing, commercial, and finance teams to ship bilingual mobile and web experiences and monitor key marketplace and subscription metrics.

Own customer support tickets from assignment through resolution for buyers and sellers. Resolve issues using knowledge bases, order data, self-service actions, and refund workflows. Accurately document cases, communicate professionally in Arabic and English, escalate issues outside Tier 1 authority, identify recurring problems, and collaborate with internal teams. The role requires rotational shift and weekend availability.

Analyze automotive inventory, pricing, sales performance, market trends, and competitor data to identify pricing opportunities. Build reports and dashboards, recommend pricing adjustments, monitor inventory health and turnover, and provide actionable insights. Collaborate with Supply, Sales, and Operations teams to improve pricing accuracy, sales performance, and inventory management.

Manage the full customer journey from lead assignment to deal closure: qualify leads, present vehicles, explain inspections and financing, handle objections, maintain CRM records, coordinate with operations teams, meet monthly sales targets, and perform post-sale follow-ups to ensure customer satisfaction.

Lead financial planning, budgeting, and weekly cash flow forecasting. Own KPI dashboards and weekly metrics. Perform spend reviews, root-cause variance analysis, unit-economics and scenario modeling using AI/automation. Prepare investor and board materials, maintain fundraising models, support data room prep, manage a finance analyst, and reduce manual reporting through automation.

Own and grow relationships with buyer accounts, drive retention and upsell, onboard bulk buyers, coordinate cross-functionally to ensure smooth order-to-delivery experience, and track account health and performance metrics.

Coordinate day-to-day vehicle logistics for the Cars journey: arrange pickups and deliveries, track movements, liaise with drivers, inspectors, showroom and Operations, resolve delays, maintain accurate records, and support logistics needs.

Lead and scale end-to-end electronics operations including inventory, warehousing, quality inspection, dispatch, and last-mile delivery. Build SOPs, KPIs, dashboards and analytics, integrate AI and automation, manage cross-functional projects, and recruit and develop an operations team to ensure execution and continuous improvement.

Own day-to-day bookkeeping and ledger accuracy in Odoo, perform monthly reconciliations, support month- and year-end close, prepare audit schedules, partner with internal teams to resolve queries, improve ERP workflows, and ensure compliance with local tax/regulatory requirements (e.g., ZATCA, VAT).

Manage and grow bulk vehicle sales across Saudi Arabia by building partnerships with dealerships, delivery companies, driving schools, and ride-hailing platforms. Prospect and target decision-makers, negotiate and close bulk deals, maintain a sales pipeline, coordinate with internal teams for deal execution, and meet monthly and quarterly sales targets.

Lead development and deployment of ML models for business decisions, mentor junior members, shape analytics strategies, and ensure model optimization and scalability.