Soum is Saudi Arabia's leading B2C marketplace for used electronics and used cars. In five years, we have grown into a trusted platform for buyers and sellers across the Kingdom, combining rigorous quality standards with a technology-first approach. We are now scaling our electronics vertical significantly, and we are looking for an exceptional Operations Manager to lead that growth.
This is a high-ownership, high-impact role at the heart of Soum's electronics business. You will be responsible for building, scaling, and continuously improving end-to-end operations — from inbound inventory and quality control through to last-mile delivery and customer fulfilment. You will set the operational tempo, define the standards, and hold the line on execution.
We are looking for someone who approaches operations with the same precision, discipline, and conviction that defines world-class execution. You are the kind of person who knows exactly what is happening in your domain at any given moment — not because you micromanage, but because you build systems and teams that give you full visibility and control. You take ownership completely, act decisively, and drive results without needing to be pushed.
What You Will Do
- Build and Scale Operations
Design, launch, and scale operational processes for the electronics vertical from the ground up or take existing operations to a significantly higher level of performance.
Establish standard operating procedures, performance benchmarks, and quality frameworks that can sustain rapid growth.
Oversee the full operational lifecycle — inventory management, warehousing, quality inspection, dispatch, and last-mile delivery.
Drive Performance Through Data
Own the analytics layer of operations: define the KPIs that matter, build dashboards, and use data daily to diagnose problems and make decisions.
Apply quantitative thinking to identify bottlenecks, forecast demand, optimise capacity, and allocate resources effectively.
Build a culture where decisions are evidence-based and gut feelings are validated with numbers.
Lead with Technology and AIActively identify and integrate AI tools and automation into operational workflows to increase speed, accuracy, and team output.
Stay at the frontier of how technology is changing operations and bring that knowledge into Soum before it becomes standard practice.
Champion the use of modern tooling across your team — from warehouse management systems to AI-assisted process design.
Project Management and ExecutionManage multiple operational projects simultaneously with complete discipline — clear plans, defined milestones, tracked progress, and zero tolerance for ambiguity.
Anticipate risks before they become problems and have contingency plans ready.
Drive cross-functional alignment with Product, Tech, Commercial, and Customer Experience teams to deliver on shared goals.
Team LeadershipBuild, develop, and lead an operations team — setting high standards, providing clear direction, and holding people accountable.
Create an environment where the team understands exactly what is expected, has the tools to deliver, and is developed continuously.
What We Are Looking For
4–5+ years of progressive operations experience, ideally in e-commerce, last-mile delivery, logistics, or a related high-throughput environment.
Demonstrated track record of building large-scale operations from scratch or scaling them significantly — not just maintaining them.
Fluency in Arabic is mandatory. Strong English is required for cross-functional and technical work.
Familiarity with the Saudi market and its operational dynamics is strongly preferred.
Analytical and Technical SkillsDeeply quantitative — you are comfortable with data, use it to guide every major decision, and can build or interpret analytical models.
Genuinely excited about AI — you follow developments in the space, experiment with new tools proactively, and find ways to apply them to operational challenges.
Proficient with operational tooling and tech stacks relevant to e-commerce and logistics environments.
Skills Required
- 4-5+ years progressive operations experience in e-commerce, last-mile delivery, logistics, or high-throughput environments
- Demonstrated track record of building or significantly scaling large-scale operations
- Fluency in Arabic
- Strong English for cross-functional and technical work
- Deeply quantitative; comfortable building and interpreting analytical models
- Experience owning analytics: defining KPIs, building dashboards, using data to diagnose and decide
- Proficiency with operational tooling and e-commerce/logistics tech stacks (e.g., warehouse management systems)
- Experience identifying and integrating AI tools and automation into operational workflows
- Experience building, developing, and leading operations teams with clear standards and accountability
- Project management discipline: manage multiple operational projects, milestones, risks, and cross-functional alignment
- Familiarity with the Saudi market and its operational dynamics
What We Do
At Soum, we're on a mission to build a marketplace that enables users to buy and sell anything online with convenience, trust, and ease starting in the MENA market. We began with second-hand electronics in KSA, becoming market leaders, and are now expanding to used cars and collectibles. In just two years, we've facilitated hundreds of thousands of transactions across 150+ locations in the Kingdom, maintained 10,000 active listings at any given time, earned the distinction of being the 10th most downloaded e-commerce app in KSA for 2023, and received more than 5 million app downloads. Our team, Soumers, have worked in over 14 countries from the US to South Korea. We are always on the look out for the best and brightest to join. We look beyond resumes and titles, we look for the innovators, the hungry, the go-getters. We offer them the autonomy to experiment, learn, fail, and grow. Every transaction on Soum is guaranteed; we hold funds until the item is delivered and confirmed by the buyer, thanks to our proprietary fulfillment and payment systems. This ensures a secure and reliable marketplace experience. Soum has pioneered a solution that have transformed digital commerce for sellers in the wider region: Individuals: Enjoy unique home pick-up and delivery services, secure payments, and transaction guarantees for worry-free selling. Small Businesses: Sell faster and reach a wider audience with our dedicated "Merchant App." Teleco and retail partners: Gain optimal returns with bulk-selling options, comprehensive inspections, and efficient warehouse management. We deploy AI models to power our marketplace with personalized recommendations, dynamic pricing, predictive analytics, and fraud detection, ensuring a smarter, safer, and more efficient platform for our users. Soum is backed by local and regional investors including, amongst others, Jahez Group, Isometry Capital, and Al Rajhi Partners and have raised $22Mn to date.
