Search the 27 jobs at SMS-Magic

As a Power BI Developer at SMS Magic, you will design, develop, and maintain Power BI dashboards and reports. You'll collaborate with stakeholders to gather requirements, ensure data accuracy, and facilitate data-driven decision-making through insightful visualizations. Proficiency in DAX, Power Query, and SQL is essential for transforming complex data sets and optimizing dashboard performance.

The QA Engineer will ensure software quality through manual and automated testing, developing test cases, identifying software defects, and collaborating with teams to meet requirements. Responsibilities include implementing testing strategies, performing regression and user acceptance testing, and maintaining test environments.

The Team Lead - Customer Support will manage a team of support agents, focusing on performance management, coaching, and customer satisfaction. Responsibilities include overseeing daily operations, conducting quality assurance, generating reporting metrics, and collaborating with other departments to integrate customer feedback into service enhancements.

The role involves managing customer relationships, driving account growth, and enhancing customer experience. Responsibilities include issue resolution, collaboration with cross-functional teams, client training, and reporting on customer success metrics.

As a Customer Support Executive at SMS Magic, you'll assist clients with technical issues, address inquiries, and support product adoption primarily through Salesforce, Zoho, and SMS Magic Portal. Responsibilities include troubleshooting, case management, client communication, issue escalation, and maintaining documentation to ensure exceptional customer experiences.

The QA Engineer will be responsible for ensuring the quality of software through manual and automation testing. This includes developing test plans, identifying defects, and integrating automated tests into CI/CD pipelines while collaborating with cross-functional teams.

In this role, you will manage SMS, RCS, and WhatsApp support teams, ensuring efficient operations and high customer service standards. Responsibilities include case monitoring, customer onboarding, performance reporting, and process improvements to enhance efficiency and satisfaction.

The Junior Account Executive will identify opportunities, manage client relationships, and provide support by addressing client needs and concerns. Responsibilities include making cold calls, analyzing data for trends, developing sales strategies, and maintaining a database of contacts while enhancing the overall buyer experience.

As a Graphic Designer, Illustrator, and Visualizer, you will create visual designs and illustrations to align with brand guidelines and marketing strategies. Your role includes producing high-quality video content and collaborating with teams to deliver impactful designs while managing multiple projects effectively.

As an Engineering Lead at SMS Magic, you will manage a team of engineers to develop and maintain the Conversational Messaging Product. Your responsibilities include mentoring, ensuring code quality, designing scalable systems, and collaborating on product development while driving technical excellence and innovation.

The Revenue Operations Executive manages overdue payments, communicates with customers about outstanding debts, ensures compliance with company policies, prepares reports on dunning activities, reconciles accounts, and provides customer service while addressing payment issues.

The Telecom Support Executive will manage customer support tickets for 10 DLC registration and compliance for A2P messaging, assist clients with brand and campaign registration, provide compliance guidance, troubleshoot telecom issues, and educate customers on messaging regulations while collaborating with internal teams.

As a Product Data Analyst at SMS Magic, you will extract and analyze large data sets, develop interactive dashboards, and collaborate with Product Managers to drive insights. You will utilize SQL, Redshift, and Google Analytics 4 to provide actionable insights and support data-driven decision-making across teams.

The Senior UI/UX Designer will conduct user research, create user flows, wireframes, and prototypes, and collaborate on product improvements. They will ensure user-centered design and address user pain points while communicating effectively with stakeholders and team members.

The Telecom Support Executive will assist clients with customer queries related to 10 DLC registration and A2P messaging compliance. Responsibilities include handling support tickets, troubleshooting message delivery issues, guiding clients on regulations, and ensuring compliance with telecom platforms.

As an Engineering Manager at SMS Magic, you will lead a team in developing and maintaining a Conversational Messaging Product, focusing on software quality and innovation while solving complex technical challenges and driving engineering excellence.

The Sales Operations Manager will oversee and optimize sales processes and systems, manage Salesforce and HubSpot, improve lead management, design efficient sales processes, and analyze sales data for performance insights. They will collaborate cross-functionally and drive CRM implementations and automation governance.

The Technical Product Manager will lead the development of advanced analytics features for a SaaS product, focus on generative AI, collaborate with various teams, conduct market research, manage stakeholders, and enhance product design through user feedback.

The Senior Executive Assistant to the CTO will provide strategic administrative support, manage schedules and communication, assist with content creation, coordinate projects, and support hiring initiatives. The role requires strong project management and organizational skills.

The Customer Success Manager will champion customer happiness by managing client relationships, ensuring adherence to SLAs, and driving customer experience initiatives. Responsibilities include account management, revenue growth strategy, issue resolution, and collaboration with cross-functional teams. The role requires a strong analytical approach to enhance customer success and satisfaction, alongside effective communication skills.