Product Analyst

Job Overview:

As a Product Data Analyst at SMS Magic, you will play a crucial role in driving product insights through the extraction, manipulation, and analysis of large datasets. You will develop and maintain interactive dashboards, analyze data from Google Analytics 4, and collaborate closely with Product Managers and various stakeholders. Your ability to manage multiple tasks, deliver actionable insights, and support data-driven decision-making processes will be key to your success in this role.

Key Responsibilities:

• Data Extraction and Analysis: Utilize SQL and databases such as Redshift to extract, manipulate, and analyze large datasets to drive product insights.
• Google Analytics: Analyze and interpret data from Google Analytics 4 to understand user behavior, product performance, and identify opportunities for improvement.
• Collaboration: Work closely with Product Managers to define product metrics, set goals, and track performance.
• Multitasking: Manage multiple tasks simultaneously, ensuring timely delivery of insights and analyses.
• Stakeholder Engagement: Collaborate with various teams including engineering, marketing, and sales to gather requirements and deliver actionable insights.
• Presentations: Present findings and recommendations to stakeholders, supporting data-driven decision-making processes.

Qualifications:

• Experience: Minimum of 1 year of experience working in a product company.
• Technical Skills: Proficiency in SQL and experience with databases like Redshift. Hands-on experience with dashboarding tools such as Tableau, Looker, or Power BI.
• Analytics: Experience working with Google Analytics 4 data.
• Additional Skills: Basic knowledge of Python is a plus, but not mandatory.
• Soft Skills: Excellent multitasking skills and ability to manage multiple priorities in a fast-paced environment. Strong collaboration skills with a proven track record of working effectively with Product Managers. Exceptional stakeholder management skills, with the ability to communicate complex data insights in a clear and concise manner.

What working at SMS Magic Offers?
At SMS Magic, people growth is parallel to company’s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.
We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.
Plus, we offer


• The freedom and flexibility to handle your role in a way that’s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools
• Scope to showcase one’s analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognized as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the “World’s best Messaging Partner” a reality.

About SMS Magic: Founded over 15 years, we’ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.
Our commitment to every customer is, “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition”.
If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.
SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.
Read mode about us at: www.sms-magic.com