Jobs at Smarsh

The Sr. Solutions Engineer partners with Sales to drive enterprise SaaS sales, aiding in deal qualification, technical validation, and solution design while managing customer engagement and feedback.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

Generate qualified pipeline within U.S. federal agencies by prospecting, qualifying leads, and booking discovery meetings. Educate prospects on Smarsh archiving and governance solutions, execute multi-channel outreach, maintain Salesforce records, support Customer Success as needed, and collaborate with Federal AEs, Marketing, and SDR leadership. Occasional travel to federal events required.

Design, implement, and operate scalable, secure Kubernetes and cloud-native hosting platforms on AWS/EKS. Drive automation, IaC (Terraform), CI/CD, observability (Grafana/Prometheus), and security best practices. Collaborate with engineering and product teams to enable self-service, standardization, and reliability across large multi-cluster environments while contributing to the Hosting roadmap.

Provide phone, chat, and written technical support for a SaaS archive product; diagnose, troubleshoot, and resolve customer issues, manage cases in Salesforce, follow SLAs, escalate complex problems, collaborate cross-functionally, capture knowledge using KCS, and create/update user documentation and training materials.

Lead functional architecture across Sales, Service, Revenue (CPQ & Billing) and Experience Cloud. Define Flow-first automation strategy, data models, governance and naming conventions; review complex designs; mentor admins and developers; oversee integrators and ensure scalable, testable automation, reporting integrity and safe integrations.

Lead product strategy for an analyst experience layer of a surveillance platform, manage a small team, and own the product roadmap, API specs, and cross-functional collaboration.

Lead a full-stack engineering team, focusing on team management, project delivery, technical mentorship, and hands-on development using Java and cloud technologies.

The Mobile Developer will design and develop iOS applications utilizing Swift and various iOS frameworks, ensuring robust functionality and adherence to Apple's design guidelines. Responsibilities include performance tuning, unit testing, and collaborating in an agile environment.

The Software Engineer II will design, develop, and maintain scalable services and solutions, translating business requirements and ensuring performance while collaborating with the team and mentoring junior members.

The role involves selling SaaS compliance solutions to enterprise clients, managing the sales cycle, and developing relationships with C-level executives in various industries.

The Sr. Software Engineer will design and maintain Java-based backend services, work on architecture design, and ensure high system reliability in both federal and AWS environments.

Pre-sales technical lead supporting account executives to drive B2B deals: discovery, product demonstrations, validation events, RFI/RFP technical responses, and sales collateral. Collaborates with sales, product, success, and professional services; updates systems of record and supports cross-departmental initiatives. Travel as needed.

The Manager of Engineering will lead a Java development team, driving innovation and ensuring compliance in federal and AWS environments, while improving engineering processes and practices.

The Mobile Developer will work on iOS development, implement design patterns, optimize performance, and develop unit tests, leveraging knowledge of Core frameworks and Android when necessary.

Manage partner-managed recurring revenue with primary focus on renewals and retention. Lead end-to-end renewal orchestration, forecasting, partner health scoring, and risk mitigation. Act as trusted advisor to partners, drive adoption and value realization, coordinate QBRs, escalations, and cross-functional alignment with Channel Account Managers and Enablement.

The role involves providing technical support to customers by diagnosing issues, resolving problems, and ensuring high customer satisfaction while managing complex inquiries and collaborating with cross-functional teams.

Design, build, and operate scalable distributed data platforms, troubleshoot issues, mentor juniors, and collaborate with teams while ensuring reliable and secure infrastructure.

The Sr. Platform Engineer I will ensure platform reliability, maintain AWS environments, implement CI/CD, and support customer onboarding.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.