Jobs at Smarsh

Pre-sales technical lead supporting account executives to drive B2B deals: discovery, product demonstrations, validation events, RFI/RFP technical responses, and sales collateral. Collaborates with sales, product, success, and professional services; updates systems of record and supports cross-departmental initiatives. Travel as needed.

Lead hands-on administration of IAM systems (Okta, AD, M365), build and maintain integrations with endpoint and security tooling, own device trust and conditional access, support audits (SOC 2/FedRAMP), troubleshoot escalated identity issues, and document configurations while providing broader senior systems administration support.

Administer and support HR systems (BambooHR, Lever, Lattice, ADP), document and maintain integrations with Okta and NetSuite, map data flows, troubleshoot escalations, partner with IT/InfoSec on provisioning, evaluate tooling gaps, and support audits/compliance (e.g., SOC 2).

Develop and execute global organic social strategy across platforms (LinkedIn, YouTube). Manage editorial calendar, produce social-first content and short-form video, lead executive thought leadership, scale employee advocacy, analyze performance to optimize content, and amplify high-performing posts via paid boosting. Partner cross-functionally and capture event content as needed while staying current on platform trends and AI tools.

Support EMEA/APAC demand-generation and regional marketing programs by managing MQL workflows, CRM and marketing operations, campaign execution, reporting, and sales alignment to maximize lead-to-opportunity conversion and pipeline contribution.

The Manager of Engineering will lead a Java development team, driving innovation and ensuring compliance in federal and AWS environments, while improving engineering processes and practices.

Manage a Mid-Market portfolio (~120 small business accounts, $40-100k ARR), drive renewals and retention, log activities in Salesforce, prepare business reviews, handle contracts/invoicing/quotes, identify upsell opportunities, lead trainings, resolve escalations, and collaborate with internal teams to improve customer adoption and satisfaction.

Provide expert technical support for Smarsh SaaS products: troubleshoot complex issues, manage cases in Salesforce, collaborate with SRE/Engineering, document using KCS, meet SLAs across phone/web/community, act as SME for products and premium accounts, and contribute to product/process improvements.

Architect, build, and maintain a hybrid cloud platform focused on AWS networking (VPCs, Transit Gateway, Route53, Direct Connect, VPNs). Implement infrastructure as code (Terraform) and GitOps, build CI/CD pipelines, automate operations, and ensure security, high availability, and multi-tenant isolation. Monitor and troubleshoot with Prometheus and DataDog, lead cloud network incident response, participate in on-call rotation, and produce runbooks and architecture diagrams.

Design, build, and operate scalable distributed data platforms, troubleshoot issues, mentor juniors, and collaborate with teams while ensuring reliable and secure infrastructure.

The Account Executive III is responsible for acquiring new corporate clients, developing sales strategies, and maintaining Salesforce management to drive business growth in regulated industries.

Provide technical account support for customer downgrades, cancellations, and backend teardowns. Triage and resolve cases, document in Salesforce and Confluence, coordinate with Engineering via Jira and Slack, mentor colleagues, and handle inbound calls and support cases while following policies to prevent service disruptions.

The Account Executive will engage prospective clients, generate leads, maintain forecasts in Salesforce, manage accounts, and ensure customer satisfaction in the government segment.

Design, implement, and maintain Java-based, cloud-native services and microservices on AWS. Contribute to architecture, performance optimization, production troubleshooting, and system reliability. Collaborate within an Agile team, mentor peers, and work with DevOps, QA, and Product for CI/CD and operational readiness.

Lead development and deployment of NLP and transformer-based/LLM models for financial surveillance and compliance. Mentor junior staff, perform EDA, annotation and model analysis, contribute to model governance, and collaborate across product, engineering, and business stakeholders.

The Sr. Account Executive will sell compliance solutions to enterprise clients, managing extensive sales cycles and building relationships with C-suite executives.

Lead and manage a team of ML engineers, drive AI service delivery, and oversee production model deployment while fostering a high-performance culture.

Lead strategy, development, and commercialization of AI-powered features within a compliance and data archival platform. Define product vision and roadmap, translate technical requirements into prioritized backlogs, collaborate with engineering and stakeholders, measure product success, and drive adoption and lifecycle management of developer-facing infrastructure and AI solutions.

Design and implement secure AWS network architectures, automate infrastructure provisioning with Terraform, ensure compliance with FedRAMP, and optimize network performance while collaborating with cross-functional teams.

Manage the Salesforce platform, leading a cross-functional team, setting technical direction, ensuring clean integration, and aligning business strategy with platform priorities.