Jobs at Smarsh

Manage the Salesforce platform, leading a cross-functional team, setting technical direction, ensuring clean integration, and aligning business strategy with platform priorities.

Lead end-to-end sales process for SaaS compliance solutions to enterprise clients, building relationships and achieving sales quotas.

The Enterprise Account Executive is responsible for driving new revenue growth in federal sales by identifying opportunities, building relationships, and closing sales within the federal civilian sector.

The Financial Analyst will assist in financial planning, reporting, data analysis, and support revenue forecasting through insights into revenue performance.

The Sr. Solutions Engineer partners with Sales to drive enterprise SaaS sales, aiding in deal qualification, technical validation, and solution design while managing customer engagement and feedback.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

The Compensation Lead will enhance productivity using AI, manage job architecture and compensation cycles, and benchmark market trends to support global expansion and growth goals.

The Compensation Lead will manage global compensation strategies, utilize AI for productivity improvements, conduct deep-dive benchmarking, and lead annual compensation cycles.

Generate qualified pipeline within U.S. federal agencies by prospecting, qualifying leads, and booking discovery meetings. Educate prospects on Smarsh archiving and governance solutions, execute multi-channel outreach, maintain Salesforce records, support Customer Success as needed, and collaborate with Federal AEs, Marketing, and SDR leadership. Occasional travel to federal events required.

Design, implement, and operate scalable, secure Kubernetes and cloud-native hosting platforms on AWS/EKS. Drive automation, IaC (Terraform), CI/CD, observability (Grafana/Prometheus), and security best practices. Collaborate with engineering and product teams to enable self-service, standardization, and reliability across large multi-cluster environments while contributing to the Hosting roadmap.

Build, deploy, and automate the Central CIAM (Keycloak) and platform tooling. Implement IaC, observability, CI/CD integrations, user access automation, and support production systems including on-call rotation and RCA.

Provide phone, chat, and written technical support for a SaaS archive product; diagnose, troubleshoot, and resolve customer issues, manage cases in Salesforce, follow SLAs, escalate complex problems, collaborate cross-functionally, capture knowledge using KCS, and create/update user documentation and training materials.

Lead functional architecture across Sales, Service, Revenue (CPQ & Billing) and Experience Cloud. Define Flow-first automation strategy, data models, governance and naming conventions; review complex designs; mentor admins and developers; oversee integrators and ensure scalable, testable automation, reporting integrity and safe integrations.

Lead a full-stack engineering team, focusing on team management, project delivery, technical mentorship, and hands-on development using Java and cloud technologies.

The Mobile Developer will design and develop iOS applications utilizing Swift and various iOS frameworks, ensuring robust functionality and adherence to Apple's design guidelines. Responsibilities include performance tuning, unit testing, and collaborating in an agile environment.

The Software Engineer II will design, develop, and maintain scalable services and solutions, translating business requirements and ensuring performance while collaborating with the team and mentoring junior members.

The role involves selling SaaS compliance solutions to enterprise clients, managing the sales cycle, and developing relationships with C-level executives in various industries.

Lead product strategy for an analyst experience layer of a surveillance platform, manage a small team, and own the product roadmap, API specs, and cross-functional collaboration.

The Support Engineer will troubleshoot technical issues, manage incidents, and enhance product quality across federal and AWS environments, while collaborating with R&D and customer support teams.

The Sr. Software Engineer will design and maintain Java-based backend services, work on architecture design, and ensure high system reliability in both federal and AWS environments.