Jobs at Smarsh

Lead and scale the product management organization across multiple product lines. Set strategy and multi-year roadmaps, own product lifecycle and KPIs (pipeline, bookings, revenue), manage and mentor product teams, collaborate with Engineering, Sales, Marketing, and Operations, handle budgets/pricing/ROI, and represent the portfolio to analysts, partners, and customers.

Provide expert technical support for Smarsh SaaS products: troubleshoot complex issues, manage cases in Salesforce, collaborate with SRE/Engineering, document using KCS, meet SLAs across phone/web/community, act as SME for products and premium accounts, and contribute to product/process improvements.

Architect, build, and maintain a hybrid cloud platform focused on AWS networking (VPCs, Transit Gateway, Route53, Direct Connect, VPNs). Implement infrastructure as code (Terraform) and GitOps, build CI/CD pipelines, automate operations, and ensure security, high availability, and multi-tenant isolation. Monitor and troubleshoot with Prometheus and DataDog, lead cloud network incident response, participate in on-call rotation, and produce runbooks and architecture diagrams.

Manage end-to-end lifecycle for top enterprise accounts: drive adoption, retention, health, governance, executive relationships, renewals, and strategic growth. Act as trusted consultant, lead escalations, run executive reviews, track metrics in CRM, and partner with sales and product teams to deliver customer outcomes and identify expansion opportunities.

Design, build, and operate scalable distributed data platforms, troubleshoot issues, mentor juniors, and collaborate with teams while ensuring reliable and secure infrastructure.

The Account Executive III is responsible for acquiring new corporate clients, developing sales strategies, and maintaining Salesforce management to drive business growth in regulated industries.

Design, build, and maintain AWS cloud infrastructure and platform services; manage EKS Kubernetes clusters and Istio service mesh; implement IaC with Terraform and GitOps; support CI/CD, Vault secrets management, oncall rotations, and customer onboarding; create runbooks and operational documentation.

Design, implement, and maintain Java-based, cloud-native services and microservices on AWS. Contribute to architecture, performance optimization, production troubleshooting, and system reliability. Collaborate within an Agile team, mentor peers, and work with DevOps, QA, and Product for CI/CD and operational readiness.

Lead development and deployment of NLP and transformer-based/LLM models for financial surveillance and compliance. Mentor junior staff, perform EDA, annotation and model analysis, contribute to model governance, and collaborate across product, engineering, and business stakeholders.

Lead global SEO and AI-search strategy to protect and grow search-driven pipeline. Optimize for GEO/AEO/AIEO across LLM platforms, run keyword/entity research, implement technical SEO and structured data, build prompt libraries and dashboards, run experiments, and partner cross-functionally to tie AI search visibility to leads and revenue.

Lead strategy and execution of ABM campaigns for enterprise accounts: align with sales and demand gen, manage budgets and timelines, target high-value accounts, measure performance and ROI, optimize campaigns, and run reporting dashboards to drive pipeline, expansion, and retention.

The Sr. Account Executive will sell compliance solutions to enterprise clients, managing extensive sales cycles and building relationships with C-suite executives.

Lead strategy, development, and commercialization of AI-powered features within a compliance and data archival platform. Define product vision and roadmap, translate technical requirements into prioritized backlogs, collaborate with engineering and stakeholders, measure product success, and drive adoption and lifecycle management of developer-facing infrastructure and AI solutions.

Lead and manage a team of ML engineers, drive AI service delivery, and oversee production model deployment while fostering a high-performance culture.

Manage the Salesforce platform, leading a cross-functional team, setting technical direction, ensuring clean integration, and aligning business strategy with platform priorities.

Lead end-to-end sales process for SaaS compliance solutions to enterprise clients, building relationships and achieving sales quotas.

Senior full‑stack engineer responsible for building production-quality Salesforce platform capabilities, integrations (MuleSoft, REST/SOAP), AI-enabled tooling (Claude plugins, MCP servers), CI/CD, and reusable libraries. Mentor engineers, run architecture/code reviews, and collaborate cross-functionally to deliver scalable, secure cloud-native solutions using Python, LWC, Apex, and AWS.

The Solutions Engineer supports the sales team by providing technical expertise, conducting demonstrations, designing solutions, and managing complex integrations during the sales cycle.

Lead architecture and hands-on development of cloud-native, microservices-based systems and company-wide integrations (AWS and MuleSoft) using Python. Own provisioning, billing, telemetry, and integration landscapes; define AI-SDLC and AI tooling; implement infrastructure-as-code and CI/CD; ensure observability, testing, security, and operational readiness; translate architecture into Jira work and mentor engineering teams.

Senior individual-contributor product manager owning agentic and platform capabilities: define API/MCP/headless surfaces, non-functional requirements (scale, performance, reliability, security), and agentic workflows. Set product strategy and roadmap, write specs for engineering, partner with AI/ML, Data Science, Professional Services, and customer teams, and ensure auditability and regulatory readiness for enterprise financial customers.