Teams at Smarsh

Serves as a senior operational and analytical partner to Global Services leadership. Leads PSA platform implementation, workflow design, process improvement, operational reporting, KPI development, and strategic initiatives. Builds dashboards and insights, supports services financial visibility, documents scalable processes, and drives stakeholder alignment and change adoption across global teams. Partners with Services, Finance, Sales Operations, RevOps, and IT to improve operational scalability and decision-making.

Own and develop complex full-stack product features using Java, React or Angular, microservices, REST APIs, databases, and AWS. Collaborate with product management and architecture teams on requirements, solution design, technology evaluation, and framework implementation. Improve existing modules, follow Agile development practices, and troubleshoot major customer issues while maintaining high-quality delivery.

Own and evolve AWS infrastructure, including EKS Kubernetes clusters, infrastructure as code, networking, IAM, service mesh, observability, and GitOps workflows. Partner with development teams to enable self-service infrastructure, improve reliability and security, optimize costs, troubleshoot production issues, and maintain architectural documentation and runbooks. Participate in on-call rotations and incident response while driving continuous infrastructure improvement.