Scratch Financial
What's It Like to Work at Scratch Financial?
Frequently Asked Questions
Scratch supports employee satisfaction by giving people flexibility, meaningful work, and room to grow. As a remote-friendly company with team members in 15+ countries (and a Pasadena office for those who prefer hybrid), Scratchers can work in the way that suits them best. A refreshing absence of rigid hierarchy means every voice is valued, and employees take on real ownership in a mission that matters: making veterinary care more accessible for pets and their families. We back this up with unlimited PTO, covered healthcare, a 401k match, equity, generous parental leave (yes, even for pet parents!), learning resources, and monthly recognition opportunities.
Our team's experience has earned outside recognition too. Scratch was named one of Built In's Best Places to Work in both 2025 and 2026, with 2026 honors in five categories, including Best US Companies to Work For, Best Remote Places to Work, and Best Places to Work in Los Angeles.
Scratch was named one of Built In's Best Places to Work in both 2025 and 2026, with 2026 honors in five categories, including Best US Companies to Work For and Best Remote Places to Work. Employees point to a collaborative culture without rigid hierarchy, approachable leaders who invest in their growth, and the chance to take on real responsibility with support along the way. Many also value the flexibility of a remote-friendly company with team members in 15+ countries, a benefits package that includes unlimited PTO, covered healthcare, equity, and generous parental leave, and a mission that matters: helping pet parents access the care their animals need.
Scratch has built a reputation as a standout employer, earning a place on Built In's Best Places to Work list in both 2025 and 2026. In 2026, Scratch was recognized in five categories: Best US Companies to Work For, Best Remote Places to Work, Best US Midsize Companies to Work For, Best Midsize Places to Work in Los Angeles, and Best Places to Work in Los Angeles.
Scratch is also known as a mission-driven company, bringing together people who care about making veterinary care more accessible for pets and their families.
As a growing company, Scratch can be fast-paced, and some periods call for moving quickly on several priorities at once. Our flat structure means Scratchers often take on broad ownership and help shape processes that are still being built. That suits people who enjoy autonomy and solving problems, but it can feel less structured than a larger, more established company. Our hybrid and remote-friendly work environment means collaboration happens both in-person and online. We're continuing to improve planning, prioritization, and communication to keep workloads sustainable, and for those who want in-person time, our Pasadena office is available for hybrid work.
Scratch brings together a global team of people from different backgrounds, and we're proud to be an equal opportunity employer committed to building a diverse workforce. We believe different perspectives make us better at solving the problems that pet parents and veterinary practices face. Day-to-day, the team celebrates wins together and treats challenges as chances to improve, creating a workplace where people feel supported to take on new ideas and keep raising the bar.
Scratch Financial Employee Reviews
What People Are Saying About Scratch Financial
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Work-Life Balance: The company operates remote-first with flexible schedules and light core hours, and some accounts highlight a balanced environment supportive of parents. Periodic optional hub days complement flexibility without mandating heavy office time.
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Mission & Purpose: The work focuses on making veterinary care more accessible through financing and payments, which some employees describe as rewarding and socially meaningful. This mission is prominent in the company’s own messaging and employee spotlights.
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Autonomy: Teams are often seen as low-ego and collaborative, with a relatively flat structure that grants ownership of strategic initiatives and high-impact projects. Opportunities span new product launches, pricing work, platform upgrades, and AI servicing efforts.
Scratch Financial's Awards
Scratch Financial's Benefits
Employee feedback used to shape policies and strategy
Encourages autonomy and ownership from employees
Established employee awards to honor work and contributions
Managers give public shoutouts and celebrate employee milestones
Provides modern technology across teams
Quarterly engagement surveys to gauge employee satisfaction
Transparent sharing of company-wide eNPS scores
Encourages lateral mobility to expand skills and impact
Posts new positions internally and encourages employees to apply
Promote from within
Regularly scheduled promotion review cycles for employees
Defined policies promoting a professional, respectful workplace
Defined values and mission statements
Engineering team utilizes pair programming
Hosts in-person all-hands meetings
We do Hub Days at our Pasadena, CA HQ, where all Scratchers come in for a 2 day event inclusive of an All Hands, team working sessions, and of course, games/dinner/drinks!
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Open office floor plan to encourage communication and collaboration
Policies promote a low-ego, team-driven culture
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
Offers a remote work program
We encourage remote work and have Scratchers in 15+ different countries presently. We believe so long as you communicate and complete work in an accountable way, the world is your oyster!
Provides work from home flexibility
Utilizes a flexible work schedule
Outside of core working hours of 9am - 11am PST, we believe Scratchers do their best work within their chosen schedule
Utilizes a hybrid work model
Utilizes restricted work hours
