Scratch Financial
What's the Company Culture Like at Scratch Financial?
Frequently Asked Questions
Scratch's culture is defined by a refreshing absence of rigid hierarchy, a deep commitment to collaboration, and an insatiable curiosity. Every voice is valued, and Scratchers are empowered to bring their unique perspectives to the table as we shape the future of veterinary payments. We’re a mission-driven team, who believe in making others successful. We approach challenges with a growth mindset, move with purpose, and focus on high-impact, efficient work.
With Scratchers in 15+ countries, collaboration at Scratch happens across time zones and functions. Teams work cross-functionally as a matter of course. For example, product managers partner with engineering, design, risk, data science, and compliance to build new products, and sales teams coordinate with other departments on implementations and go-to-market launches. Without a rigid hierarchy, good ideas can come from anyone. Hub days at our Pasadena HQ bring the larger team together for in-person collaboration, and for those who like working side by side, our Pasadena office offers a hybrid work model year round.
Recognition is built into life at Scratch. We offer monthly recognition opportunities to celebrate the people and contributions that move us forward, and the team makes a point of celebrating wins together. Recognition also shows up in growth: Scratchers are trusted with meaningful ownership, supported through our annual performance and merit cycle, and included in our equity retention process, which means employees share in the company's success as it grows
Scratch is a place to grow, both personally and professionally. We value the human side of work and hold ourselves to high standards of quality, attention to detail, and respect, which is also what Scratchers can expect from each other. Everyone makes mistakes, and we believe what matters is learning from them. To support that growth, learning platforms and resources are available to the whole team.
What People Are Saying About Scratch Financial
-
Collaborative & Supportive Culture: Colleagues are often seen as collaborative, respectful, and willing to help across functions, with close-knit teams and accessible managers. Cross-functional execution and a generally supportive peer environment are repeatedly emphasized alongside positive work-life balance for some roles.
-
Empowering & Trusting Leadership: Leadership is portrayed as approachable and invested in people, with individuals given ownership of meaningful, high-impact projects. Autonomy and a low‑ego environment enable employees to take initiative and grow through responsibility.
-
Recognition, Pride & Shared Success: Formal recognition practices such as public shout‑outs, employee awards, engagement surveys, and milestone celebrations are described. Mission-driven work that helps pet owners afford care contributes to a sense of purpose and pride.
Scratch Financial's Benefits
Employee feedback used to shape policies and strategy
Encourages autonomy and ownership from employees
Established employee awards to honor work and contributions
Managers give public shoutouts and celebrate employee milestones
Provides modern technology across teams
Quarterly engagement surveys to gauge employee satisfaction
Transparent sharing of company-wide eNPS scores
Has employee-led culture committees
Offers an Employee Assistance Program (EAP)
Offers company-sponsored happy hours
Offers company-sponsored outings
Offers team workouts
Various teams have coordinated to do mountain runs and other outdoor activities
Offers wellness programs
We host company-wide meditation and stress management sessions.
Partners with nonprofits
We work with over a dozen non-profit animal shelters to bring them access to our simple financing solution
Provides access to an onsite gym
Provides employees with ability to schedule focus-time blocks
Provides onsite meditation space
Provides opportunities to volunteer in the local community
We host various company-wide charity events, such as volunteering at local animal shelters and crafting dog & cat toys for these shelters
Provides recreational clubs
Defined policies promoting a professional, respectful workplace
Defined values and mission statements
Engineering team utilizes pair programming
Hosts in-person all-hands meetings
We do Hub Days at our Pasadena, CA HQ, where all Scratchers come in for a 2 day event inclusive of an All Hands, team working sessions, and of course, games/dinner/drinks!
Hosts in-person revenue kickoff meetings
Implements team-based strategic planning
Open office floor plan to encourage communication and collaboration
Policies promote a low-ego, team-driven culture
Uses an OKR operational model to clearly define goals and priorities
Utilizes an open door policy that encourages accessibility
Offers a remote work program
We encourage remote work and have Scratchers in 15+ different countries presently. We believe so long as you communicate and complete work in an accountable way, the world is your oyster!
Provides work from home flexibility
Utilizes a flexible work schedule
Outside of core working hours of 9am - 11am PST, we believe Scratchers do their best work within their chosen schedule
Utilizes a hybrid work model
Utilizes restricted work hours
