Jobs at Safety Insurance Company

Evaluates insurance claims for recovery opportunities, identifies responsible-party coverage, investigates liability and indemnity payments, gathers supporting documentation, negotiates settlements, files arbitration, and refers cases to collection attorneys. The specialist maintains case documentation, controls aging files, and may serve as an Arbitration Forums arbiter while independently managing a high caseload.

Provides customer support for billing operations by handling high call volumes, answering billing and payment questions, documenting inquiries, routing and escalating calls, and performing basic account maintenance. The role requires continued training to assume more advanced billing responsibilities and is fully in-person at the company’s Boston office.

Independently manages moderately complex civil litigation from lawsuit inception through dismissal, settlement, or trial. Responsibilities include investigating claims, conducting discovery, pre-trials, mediations, arbitrations, and trials; advising adjusters and clients; evaluating legal files; negotiating settlements; and presenting evidence and arguments. The attorney collaborates with claims professionals and support staff and must be admitted to the Massachusetts bar.

Insurance internship supporting policy information accuracy and integrity across departments such as underwriting, product management, accounting, operations, actuarial services, audit, and claims. Responsibilities include reviewing policy reports, entering data into spreadsheets, maintaining records, assisting with departmental projects, and presenting a group project to executives. Candidates should be pursuing a bachelor’s degree, demonstrate proficiency in Microsoft Excel and Word, and possess strong organizational, communication, teamwork, and independent-work skills.

Manages billing operations and customer service activities, including resource allocation, staff training and performance management, issue resolution, and cross-functional communication. Acts as the team’s primary billing expert, resolves complex assignments, and ensures daily operations meet department goals through strong leadership, organization, analytical, and problem-solving skills.

Train in personal and commercial insurance policies and systems while supporting underwriting and insurance operations. Responsibilities include verifying policy data, identifying and correcting errors, notifying agencies of changes, reviewing applications, processing endorsements, and completing departmental projects. The role requires strong communication, customer service, organization, problem-solving, and Microsoft Office skills. This is an in-office position five days per week in Boston.

Supports the development, management, pricing, profitability, and regulatory filing of property and casualty insurance products. Conducts market, competitor, regulatory, and performance analysis; prepares rate, rule, and form filings; recommends product enhancements; coordinates testing and implementation; tracks project timelines; and collaborates with underwriting, actuarial, MIS, marketing, claims, operations, and insurance regulators.

Manage personal lines customer relationships by handling renewals, processing policies and endorsements, quoting new lines, negotiating with carriers, reporting and monitoring claims, and responding to underwriters and customer inquiries while maintaining accurate agency management records.