Associate Billing Analyst

Description:

Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence.  Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step. 

At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.

Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek.  Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.

Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:

• Medical, vision, and dental insurance

• 3 weeks accrued PTO

• 100% matching 401(k) retirement plan

• 100% tuition reimbursement

• Free on-site fitness center

• Complimentary coffee and breakfast service

• …and much more!

Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.

Summary:

The Associate Analyst learns the basics of the Billing Operations team to provide a high level of professionalism when addressing a customer's general questions. The Associate Analyst assists the team by answering and directing customer phone calls, resolving issues, and continuing to train to take on advanced tasks. This is an in-person position that reports to our Boston, MA office 5 days a week.

Responsibilities:

• Practices effective listening skills, patience, and empathy to provide the best possible service experience to our callers

• Handles a large volume of calls by routing them to the appropriate department

• Provides accurate information and assists customers with general inquiries regarding billing and payment matters

• Documents a summary of all billing related inquiries in the company’s billing system

• Performs basic maintenance to bill accounts as identified through reports or when communicating with insureds, agents, or Safety’s internal staff

• Recognizes when a call needs to be escalated and adheres to the established procedures when transferring callers to the appropriate billing team member

• Performs other duties and/or projects as needed or required

• College degree is preferred

• Interest in learning about billing, payments and insurance

• Reliable and a proven hard worker

• Exceptional communication and interpersonal skills

• Bilingual in Spanish or Portuguese a plus