Jobs at Roche

Leads Roche’s Business Applications and after-sales support team, overseeing service strategy, customer experience, budgets, spare-parts inventory, CRM updates, regulatory compliance, and global initiatives. The role manages direct and distributor teams, develops technical capabilities, supports Sales and Marketing, coordinates with APAC and global stakeholders, and builds a customer-centric culture. It requires strong leadership, communication, commercial awareness, problem-solving, and willingness to travel interstate and internationally.

Leads Roche Bangladesh’s commercial excellence, customer experience, omnichannel, digital health, and strategic partnership agenda. Responsibilities include commercial planning, distribution and co-marketing initiatives, market analysis, customer journey strategy, digital platform development, cross-functional leadership, stakeholder engagement with healthcare and government bodies, and performance measurement. The role requires expertise in pharmaceutical markets, digital innovation, matrix leadership, and business development.

Translates complex commercial business problems into technical requirements, user stories, data definitions, workflows, and acceptance criteria. Partners with product, engineering, architecture, data, and business teams across global markets. Uses SQL to investigate data and validate requirements, supports analytics and AI/GenAI solutions, evaluates technical trade-offs, and balances global standardization with local configuration across enterprise technology platforms.

Provides first-level IT support through phone, chat, email, and self-service channels. Troubleshoots software, hardware, applications, access, and service requests; manages ticket classification, assignment, escalation, tracking, and closure. Creates knowledge articles and user instructions, guides employees toward self-service solutions, and supports a positive end-user experience. Requires English and Burmese fluency, a bachelor's degree, and 0–1 years of help desk or IT support experience.

Manage distributor, retailer, supply chain, and data requirements across assigned regions. Develop and execute customer commercial plans, support provincial and municipal tendering and price negotiations, and lead market-access plans for key hospitals. Build hospital partnerships, identify innovative business models, develop ecosystem solutions, and manage daily activities. Requires pharmaceutical sales experience, negotiation skills, data management, project management, and the ability to provide customer-focused solutions.

Manages internal and external resources in ophthalmology, communicates Roche product and disease-area scientific information to physicians and experts, supports standardized diagnosis and treatment, gathers clinical feedback and adverse-event information, coordinates academic activities, and contributes to treatment pathway optimization and patient disease management.

Leads regional ecosystem strategy and execution in gastrointestinal oncology, including business planning, customer and partner collaboration, healthcare quality improvement, treatment access, team leadership, budgeting, resource allocation, and compliance. Develops high-performing teams, identifies regional opportunities and risks, coordinates cross-functional initiatives, and advances appropriate diagnosis and treatment standards to improve patient outcomes.

Lead operational and tactical procurement activities, ensuring compliant and efficient end-to-end purchasing and purchase-to-pay operations. Maintain SAP material and supplier master data, execute workflows, resolve issues, mentor junior specialists, manage performance metrics, support policy compliance, and identify process improvements. Serve as an internal consultant on procurement systems and processes while collaborating with global stakeholders in a multicultural environment.

Manages internal and external resources across a therapeutic area, communicates Roche product and disease information to healthcare professionals, supports standardized diagnosis and treatment, gathers clinical insights and safety feedback, coordinates academic activities, and assists with optimizing patient care pathways. Requires at least three years of pharmaceutical industry experience and a bachelor’s degree or higher in medicine or pharmacy.

Lead complex SAP ERP solution delivery for Roche’s clinical supply operations, specializing in Production Planning and Process (PP-PI) across SAP ECC and S/4HANA. Responsibilities include solution design, integrations using IDocs and APIs, issue resolution, architecture contribution, stakeholder communication, implementation leadership, documentation, testing, and regulated pharmaceutical process support.

Provides application support for laboratory diagnostics across the APAC region. Responsibilities include troubleshooting customer laboratory workflows, handling product quality cases, promoting digital support tools, simulating customer scenarios, validating assay performance, creating self-fix resources, supporting software and hardware updates, and collaborating on regional service initiatives. Requires scientific or medical-technical education, laboratory or medtech experience, diagnostic systems knowledge, English and regional-language fluency, and availability for rotating 24/7 shifts.

Provides technical support for medical diagnostic instruments and laboratory workflows across the Asia-Pacific region. Diagnoses complex instrument, software, network, and workflow issues; handles product quality cases; guides customers in digital support tools; simulates laboratory environments to validate solutions; creates self-fix resources; and collaborates on regional service improvements. The role requires biomedical or electrical engineering expertise, medical technology experience, regional language fluency, and availability for rotating 24/7 shifts.

Leads a regional technical customer support team for healthcare diagnostic solutions. Oversees service performance, SLA compliance, training, complex escalations, root-cause investigations, cross-functional collaboration, continuous improvement, and regulatory compliance. Uses support data and customer feedback to improve troubleshooting, product usability, and knowledge resources while developing team capabilities and maintaining customer satisfaction.

Leads Roche’s technical innovation function in China, managing data science and multidisciplinary technical teams. Translates strategy into scalable platforms, automated workflows, and production-grade tools for pharmaceutical R&D. Oversees solution development from prototyping through productization, integration, adoption, compliance, and continuous improvement. Guides AI applications, clinical data workflows, technical roadmaps, workforce planning, hiring, and cross-functional governance while fostering technical excellence and collaboration across global teams.

Owns assigned product lifecycle across quality, supply, compliance, cost, risk, specifications, documentation, and production assets. Leads cross-functional squads, manages budgets, product changes, deviations, complaints, supplier relationships, capacity planning, investments, and business cases. Requires experience with product lifecycle management, external manufacturing, strategy and capacity planning, and IVD or medical device regulatory environments. The role involves global stakeholder management and travel to support external manufacturing networks.

Leads Roche Pharma Commercial’s Global Data, Digital & AI strategy, operating model, standards, prioritization, change enablement, and executive planning. Defines global and local digital guardrails, organizational capabilities, governance, and strategic narratives while aligning cross-functional stakeholders. Builds and leads a strategy team and serves as Chief of Staff to the GDDA leader. Requires extensive experience in strategy, digital or data leadership, organizational transformation, executive partnership, and complex global environments.

Leads strategic partnerships between Roche Diagnostics and pharmaceutical companies supporting personalized medicine, biomarker, companion diagnostic, and pathology laboratory service opportunities. Responsibilities include identifying opportunities, managing partner relationships, negotiating commercial and legal agreements, aligning cross-functional teams, supporting global commercialization, developing the partnership pipeline, and ensuring quality. Requires extensive experience in strategic partnerships and companion diagnostics, strong pharmaceutical and IVD market knowledge, leadership capability, and travel of up to 25–50%.

Leads end-to-end CAPEX projects at Roche’s Rotkreuz site, covering design, construction, infrastructure, process plants, vendor management, procurement, project controls, financial forecasting, risk and change management, commissioning, and operational handover. Coordinates cross-functional teams and external partners while ensuring scope, cost, schedule, quality, safety, sustainability, regulatory, and corporate requirements are met.

Manages the full commercial contract lifecycle for provincial healthcare accounts across Canada. Builds procurement relationships, supports sales strategies, prepares proposals and total-cost-of-ownership models, analyzes pricing and contract trends, manages renewals and billing issues, evaluates RFP opportunities, recommends value-based procurement strategies, and drives profitable growth. The role requires strong finance, negotiation, customer relationship, analytical, and bilingual English-French capabilities, with travel of up to 20%.

Lead a Data Connectivity team to design and implement FAIR and compliant data strategies across R&D. Drive data FAIRification, governance, architecture, knowledge-graph and AI-ready data assets, manage talent and priorities, and collaborate across stakeholders to modernize data workflows and accelerate portfolio decision-making.