Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Crafting a world where we all have more time with the people we love. That’s what makes us Roche.
Are you passionate about delivering outstanding customer service and passionate about the opportunity to support an innovative system? Join our dynamic team at Roche as a Travel & Expense Solutions Specialist – Japanese Proficient!
In this role, you will be at the core of our support operations, assisting Roche employees with the Concur system—an crucial tool for handling Travel & Expense processes. This position offers an outstanding opportunity to combine your passion for customer service with your problem-solving skills and expertise in digital navigation. Ready to drive perfection and innovation? Let’s elevate the Concur experience together!
The Opportunity:
- You are engaging with users from Japan and English-speaking regions, addressing inquiries related to SAP Concur's Travel & Expense applications.
- You are guiding users through Concur’s tools and functionalities, ensuring they grasp T&E processes with ease.
- You are efficiently logging and handling queries in our ticketing system, ensuring swift resolutions and maintaining service quality.
- You are adhering to performance targets, SLAs, and SOPs to provide outstanding service.
- You are collaborating with cross-functional teams, escalating complex issues to level-two support, and promoting team performance.
- You are becoming a Concur expert, sharing product knowledge across teams, empowering users on expense reporting and compliance, and ensuring adherence to SOPs, regulations, and ethical standards.
Who you are:
- You hold a bachelor’s degree in Accounting, Finance, or a related field, or have equivalent work experience.
- You are a recent graduate encouraged to apply based on enthusiasm and a strong willingness to learn.
- You are proficient in English and Japanese, enabling you to communicate effectively with users across the APAC region.
- You have a collaborative spirit with experience working in cross-functional teams.
- You have a detail-oriented mindset with a talent for analytical thinking and problem-solving.
Preferred:
- Experience in call centers or T&E support is a plus, but your passion and willingness to learn are equally valued.
- You have an understanding of Travel & Expense processes, particularly with Concur, and proficiency in analytical and presentation tools.
- You possess organizational prowess with strong prioritization skills and a dedication to meeting deadlines.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
