Jobs at RLDatix

Process customer billing and invoices, maintain accurate records in Salesforce/NetSuite/OpenAir, respond to routine billing inquiries, assist with reconciliations and discrepancy resolution, suggest process improvements, produce documentation and training materials, and coordinate with internal teams and customers to support billing cycles and revenue integrity.

Manage the end-to-end renewal lifecycle for assigned SaaS accounts to maximize retention and recurring revenue. Oversee renewal pipeline and forecasting, assess account health and risk, deploy retention strategies, collaborate with Sales/Finance/Legal, and track renewal performance metrics to improve outcomes.

Lead UK and multi-jurisdictional tax strategy, compliance, and provision (IAS 12). Oversee VAT/indirect tax filings, manage audits, advise on M&A tax implications, improve tax processes through technology, and collaborate with global finance teams and external advisors.

Lead definition and go-to-market of RLD Intelligence: translate the data platform into AI-enabled, persona-driven intelligence products, design conversational/copilot experiences, partner cross-functionally to deliver scalable analytics and benchmarking solutions, and drive UK/international positioning and commercial growth.

Design and execute manual and automated testing strategies, analyze software issues, maintain CI/CD test suites, and report quality metrics in a collaborative environment.

Lead GovRAMP/TX-RAMP authorization and continuous monitoring: author and maintain SSPs, map SOC 2/HIPAA to NIST controls, manage POA&M and ConMon deliverables, coordinate remediation and 3PAO interactions, and liaise with GovRAMP PMO and state authorizing officials across cross-functional teams.

The Senior Software Engineer will design, develop, and optimize software systems, providing leadership and innovation while collaborating with teams to build reliable solutions for healthcare operations.

Provide Level 2 technical escalation and resolution for SaaS application issues, troubleshoot integrations and platform problems, monitor systems, perform root-cause analysis with Engineering, maintain support documentation, and support release readiness and continuous improvement to ensure stability and service continuity.

Research, qualify, and engage prospective healthcare clients via phone, email, HubSpot, and LinkedIn. Build tailored messaging and business cases, maintain Salesforce data, coordinate with cross-functional teams, support lead follow-up, and assist with conference logistics and meetings to drive pipeline growth.

Create B2B demand-generation content and manage integrated cross-channel campaigns (email, web, social, webinars, events, paid) to drive cross-sell/upsell pipeline. Own content calendars, campaign execution, and cross-functional coordination with comms, product marketing, sales, and marketing ops to convert and nurture existing customers.

Own the long-term vision, strategy, and performance of the Policy product line. Manage product lifecycle and roadmap, drive commercial outcomes and customer adoption, communicate vision to stakeholders, mitigate risks, and collaborate cross-functionally to deliver on business objectives.

Perform data validation and QA testing for IPeople implementations, document defects, troubleshoot technical/data issues, collaborate with product/engineering/support, and produce testing documentation and validation reports to ensure reliable deployments and data integrity.

Design, build, and operate scalable, reliable cloud infrastructure and CI/CD pipelines. Collaborate with development teams to embed reliability, automate deployments with IaC, monitor production systems, diagnose issues, implement observability, and maintain engineering quality and security/compliance practices.

Own monthly people reporting and dashboards, validate and reconcile HRIS workforce data, automate and standardize reporting, surface people insights, and partner with People, Finance and Talent teams to inform business decisions.

Lead strategic corporate healthcare accounts on the US West Coast, develop multi-year account strategies, drive upsell and expansion of RLDatix solutions, present to C-suite, manage complex sales cycles, and maintain accurate pipeline and forecasting.

Coordinate implementation readiness and onboarding for healthcare SaaS clients. Validate system access, connectivity, and data readiness; troubleshoot technical/configuration issues; gather requirements with stakeholders; document technical findings and best practices to ensure successful project launches and customer outcomes.

Lead end-to-end implementations of the Allocate Health Suite for healthcare clients: configure the product, run user requirements workshops, deliver demos, manage multiple projects to budget and schedule, mentor implementation consultants, identify and escalate risks, and formally hand projects to Customer Success to ensure ongoing value and patient-safety improvements.

The Industry Solution Director will build strategic relationships in the defence sector, drive account growth, and deliver solutions for operational readiness challenges. Responsibilities include managing complex enterprise accounts, engaging with stakeholders, and collaborating with internal teams to ensure success in defence solutions.

Manage a portfolio of existing UK customer accounts to drive upsell and expansion. Own full-cycle account strategy including discovery, qualification, product demos, forecasting, and deal closure while collaborating with GTM, Product, and leadership to meet monthly and quarterly revenue targets.

The Software Engineer III will design, develop, and optimize applications to improve healthcare delivery, focusing on scalable solutions and team collaboration.