Jobs at RLDatix

Design, build, and optimize scalable software using C#, ASP.NET Core, Web API, Entity Framework, LINQ, and React. Diagnose complex technical issues, maintain monitoring and alerting systems, and implement CI/CD pipelines. Collaborate with cross-functional teams to translate requirements into technical solutions, mentor engineers, and influence architectural decisions. The role requires hybrid work from the Skopje office two days per week, with the remainder from North Macedonia.

Deliver technical demonstrations, presentations, bid responses, and consultancy assessments for healthcare software prospects. The role gathers client requirements, analyzes workflows, develops solution recommendations, supports tender documentation, and communicates product value and ROI. It collaborates with sales, product, delivery, bid, and solution advisory teams across the UK and Ireland, with travel to customer sites as required.

Provides advanced technical and functional support for rostering, scheduling, workforce management, and payroll software. Investigates escalated customer issues, diagnoses application and integration problems, performs root cause analysis, prepares escalation reports, and collaborates with Engineering, Product, Cloud Operations, and Customer Success. The role also supports major incidents, contributes to knowledge bases, and helps prepare customers for product releases.

Owns and strengthens the security posture of cloud-based SaaS and Microsoft 365 environments. Responsibilities include vulnerability management, incident response, cloud and endpoint hardening, identity and data protection, secure configuration, monitoring, compliance evidence, customer security reviews, and risk management aligned with HITRUST, HIPAA, NIST, and related frameworks.

Develop scalable C# and .NET software, diagnose technical and database performance issues, maintain CI/CD pipelines and infrastructure as code, and implement observability and automated testing. The role designs distributed, event-driven SaaS systems using AWS, MongoDB, PostgreSQL, Docker, and Kubernetes. It also involves architecture decisions, code reviews, mentoring engineers, and operating secure healthcare software while commuting to Skopje two days weekly.

Manage the London office experience by coordinating workplace wellbeing, engagement, and community activities; welcoming employees and visitors; overseeing reception, access, deliveries, maintenance, cleaning, security, and building services; supporting health and safety procedures; and managing workplace suppliers, contractors, purchase orders, invoices, and budgets. The role requires strong organization, service orientation, Microsoft 365 proficiency, and full-time London availability.

Lead the technology strategy and engineering organization for RLDatix’s Quality Compliance Systems platform. Own architecture, Azure infrastructure, software delivery, data, AI, security, and platform capabilities. Drive scalable SaaS modernization, reliable CI/CD, AI-assisted development, technical risk reduction, and secure-by-design practices while developing multidisciplinary engineering leaders and teams.

The Technical Data Migration Consultant will manage healthcare data migration projects by extracting, transforming, and loading data while ensuring accuracy and collaboration with stakeholders.

Coordinate end-to-end data acquisition, movement, and validation for Azure-based archival/migration programs. Manage access, ETL/UDP pipelines, QA, defect resolution, tracking, and stakeholder coordination to ensure production-ready datasets and cutover readiness.

Develop product and solution messaging, support go-to-market strategies and launches, conduct market and competitor research, analyze campaign performance and attribution, apply customer insights to improve positioning and adoption, and track commercial outcomes. The role collaborates with Sales, Product Management, Growth Marketing, customers, and partners, while traveling frequently across the UK and Ireland.

Leads solutions marketing and go-to-market execution, including positioning, messaging, campaigns, analytics, customer adoption, and revenue growth. Manages and develops marketing professionals, coordinates cross-functional stakeholders, analyzes market and competitive insights, oversees campaign ROI and attribution, and manages team operations, budgets, and resources. The role is UK-based and requires regular travel across the UK and Ireland to offices and customer or prospect locations.

Plans and executes integrated B2B marketing programs across the MEA region, including campaigns, events, webinars, content, digital, social media, and PR. Analyzes performance data, maintains CRM and dashboards, manages lead generation and attribution, coordinates sales and external partners, and recommends improvements to messaging and channel mix. The role requires Arabic and English proficiency and supports regional brand visibility, qualified demand, and pipeline growth.

Own the product proposition, user experience, positioning, and commercial strategy for RLDatix Intelligence. Translate unified data platform capabilities into intelligence products, benchmarking solutions, AI-enabled interventions, and conversational experiences for healthcare users. Define persona-based workflows, partner with product and technical leaders, identify market opportunities, and develop new data-driven offerings across the RLD360 portfolio.

Deliver end-to-end SaaS workforce management implementations, including requirements gathering, platform configuration, workflow design, testing, training, change management, adoption, and go-live support. Build customer relationships, resolve delivery challenges, document best practices, identify automation opportunities, optimize processes, and report on project progress, budgets, timelines, and resource usage.

Provides Level 1 application and technical support through phone and ticketing channels. Responsibilities include troubleshooting customer issues, triaging and prioritizing high-volume support queues, documenting interactions, resolving routine problems, escalating complex issues, and collaborating with technical teams. The role also uses knowledge bases, automation, and AI-powered support tools while identifying recurring issues and contributing to service improvements.

Leads and develops a UK and Ireland Customer Success Manager team, ensuring consistent execution of the customer success operating model. Oversees customer health, adoption, value realization, retention, NPS, risk management, and renewal readiness. Partners cross-functionally with Sales, Renewals, Services, Support, and Product to improve customer outcomes, identify expansion opportunities, and support complex accounts.

Designs and executes manual and automated tests for healthcare applications, including regression, functional, API, and data validation testing. Builds and maintains Playwright automation, validates JSON and SQL data, documents and verifies defects, supports release readiness, and collaborates with engineering, product, and support teams. Uses AI tools responsibly to improve test coverage and productivity.

Own the end-user proposition, experience, positioning, and commercial strategy for RLD Intelligence. Translate unified data platform capabilities into intelligence products, benchmarking tools, AI-enabled interventions, and conversational AI experiences for healthcare users. Define persona-based experiences, packaging, and value propositions while partnering with product, technical, and business leaders to identify market opportunities and deliver measurable customer outcomes.

Leads multiple engineering teams and sets technical strategy, roadmaps, delivery governance, observability, incident response, and CI/CD practices. Partners with product and executive stakeholders, develops engineering talent, manages budgets and headcount, and oversees cloud-based SaaS platforms at scale in a regulated healthcare environment. The role requires London hybrid commuting and experience with globally distributed teams.

Maintain and troubleshoot enterprise infrastructure, cloud platforms, Windows servers, identity systems, networks, and endpoint devices. Resolve support cases, administer systems, monitor uptime, document technical guidance, investigate root causes, and identify infrastructure improvements. The role supports regulated, compliance-driven environments and collaborates with engineers, analysts, and service owners from a hybrid Skopje office.