Jobs at RLDatix

Lead strategic business development and account retention across the MEA healthcare technology market. Manage high-value enterprise acquisitions, complex tenders, negotiations, renewals, upselling, cross-selling, and Salesforce pipeline forecasting. Build relationships with healthcare executives, Ministry officials, and key decision-makers, while collaborating with Legal, Finance, and Contract Management. The role requires extensive GCC and MEA travel, strong healthcare expertise, and fluent Arabic and English communication skills.

Provides front-line guidance to employees and managers on People policies, employment matters, and standard processes. Partners with People Operations to maintain accurate employee records and timely employment changes, supports onboarding and offboarding, and assists with low- to moderate-complexity employee relations matters. Identifies process improvements, translates policies into practical guidance, and helps strengthen the employee experience across the employee lifecycle.

Deliver remote software administration support, client training, system health checks, knowledge-sharing content, and project-based consulting for healthcare clients. The role focuses on improving client satisfaction, software utilization, customer outcomes, and engagement with RLDatix products. Responsibilities include collaborating with internal instructional design teams, supporting change management, managing multiple projects, and helping clients maximize the value of RLDatix’s healthcare operations platform.

Manage client optimization services for RLDatix software, including remote administrative support, training, system health checks, knowledge-sharing content, consulting, and change management. The role partners with internal teams to improve client satisfaction, software utilization, self-service education, and business outcomes. Candidates should have customer success experience, software aptitude, project management ability, and strong communication skills.

Support pre-sales activities for healthcare software by delivering tailored demonstrations, preparing technical proposals and bid documents, analyzing client requirements, developing demonstration materials, researching competitor offerings, and assisting with client interviews and assessment reporting. The role collaborates closely with sales, product, and technical teams and requires clear communication of technical concepts to diverse audiences.

Own global audit processes, statutory reporting, compliance calendars, and month-end accounting activities across multiple jurisdictions. Coordinate audit evidence and responses, prepare management reporting, support board-level insights, and improve finance controls and processes. The role requires collaboration across international teams, timely and accurate financial reporting, and regular attendance at the London office one to two days per week.

Leads UKI commercial operations across sales, marketing, customer success, pricing, finance, and business operations. Develops go-to-market and revenue strategies, manages sales operations, territory planning, forecasting, CRM strategy, commercial governance, renewals, pricing, and escalations. Builds and leads a high-performing commercial operations team while advising leadership on performance, revenue opportunities, and market trends.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Process customer billing and invoices, maintain accurate records in Salesforce/NetSuite/OpenAir, respond to routine billing inquiries, assist with reconciliations and discrepancy resolution, suggest process improvements, produce documentation and training materials, and coordinate with internal teams and customers to support billing cycles and revenue integrity.

Maintain and improve production software using Python, Django, and React. Resolve bugs, complete upgrades, troubleshoot issues, write and test maintainable code, follow GitHub and CI/CD workflows, monitor system health, respond to service requests, and collaborate with senior engineers and product owners in an Agile environment.

Own a portfolio of 50–75 higher-value healthcare customer accounts, driving retention, adoption, engagement, renewals, and account growth. Lead customer check-ins, business reviews, training, issue resolution, and account planning. Analyze usage and feedback to identify risks and expansion opportunities, coordinate action plans, and partner with sales, support, implementation, product, and leadership teams.

Develops creative concepts and visual assets for marketing campaigns across digital channels. Creates infographics, presentations, social media graphics, landing pages, and customer journey visuals while maintaining brand standards, accessibility, and quality. Collaborates with marketing, product, and cross-functional teams, uses design software and generative AI tools, and manages multiple projects independently.

Drive new business growth across the UK social care and health market. Manage the full-cycle sales process, including prospecting, lead qualification, discovery calls, tailored product demonstrations, contract negotiation, closing, pipeline development, revenue planning, and accurate forecasting. Collaborate with go-to-market, product, and leadership teams while achieving monthly and quarterly revenue targets using the MEDDPICC sales framework.

Support healthcare software implementations by analyzing customer data, configuring HealthSuite products, delivering training and demonstrations, preparing project documentation, monitoring progress, maintaining governance records, identifying risks, and communicating updates to stakeholders. The Consultant builds customer relationships, supports project delivery, contributes to continuous improvement, and helps clients achieve successful outcomes throughout the implementation lifecycle.

Develop and execute people strategies aligned with business priorities. Advise senior leaders on workforce planning, talent, succession, organizational design, engagement, and change management. Lead and coach People team members through complex employee relations matters, use people data to inform decisions, and identify AI, automation, and process improvements that support scalable operations and organizational effectiveness.

Manage customer support operations, including staffing, workload distribution, queue health, performance monitoring, coaching, and team development. Analyze support data, case reviews, quality trends, and customer feedback to identify recurring issues and process gaps. Lead workflow improvements, knowledge sharing, change management, and AI-enabled support enhancements while collaborating cross-functionally to improve customer and operational outcomes.

Manage enterprise healthcare SaaS customer relationships, onboarding, success plans, account health, adoption, satisfaction, and renewals. Analyze CSAT and usage data to identify trends, guide corrective actions, and improve customer outcomes. Tailor communications, promote best practices and educational events, coordinate with account teams, and proactively address escalations and sentiment to drive retention.

Own backend-heavy full-stack development for a document-ingestion, metadata, search, and integrations platform. Build PHP/MySQL features, design search (OpenSearch/ElasticSearch), integrate APIs, troubleshoot application and deployment issues, and contribute to modernization efforts including SPA and Python-based AI pipelines. Collaborate occasionally in-office; travel ~0-5%.

Lead discovery for healthcare data archival projects: run stakeholder workshops, analyze EMR/EHR and patient accounting systems, define extraction requirements and archival strategy, coordinate system access, manage risks/dependencies, and produce documentation to hand off to technical teams.

Designs and maintains AWS and Kubernetes infrastructure for scalable, secure, highly available production environments. Troubleshoots distributed systems and production incidents, improves reliability and performance, builds CI/CD pipelines and Terraform infrastructure-as-code solutions, and implements monitoring, logging, and tracing. Collaborates with engineering, security, and product teams to strengthen platform reliability, compliance, and operational excellence for critical healthcare systems.