Jobs at RLDatix

Provides remote software administration support, client training, system health checks, knowledge-sharing content, consulting, and change management. The role helps healthcare clients optimize RLDatix products, improve system utilization, increase satisfaction, and achieve stronger outcomes. It collaborates with internal teams and manages multiple projects while serving French-speaking clients.

Manage enterprise healthcare SaaS customer relationships, onboarding, success plans, account health, communications, adoption, satisfaction, escalations, and renewals. Use customer usage data, CSAT, sentiment, and NPS insights to identify trends, drive corrective actions, improve outcomes, and increase retention. Collaborate with account teams and promote product best practices, webinars, and thought leadership events.

Manage strategic corporate healthcare accounts across the Pacific Northwest, developing account strategies, expanding existing relationships, closing large SaaS platform deals, and driving multi-year revenue growth. Build executive relationships, present to C-suite stakeholders, position healthcare solutions, manage complex sales cycles, and maintain accurate pipeline forecasts. The role requires deep healthcare SaaS sales experience, strong strategic selling skills, and travel to customer meetings.

Manage UK&I customer relationships across enterprise and mid-market segments, driving satisfaction, retention, adoption, advocacy, and value realization. Use customer insights, usage data, and sentiment to create adoption plans, communicate product roadmaps, manage renewals, and mitigate risks. Collaborate with Sales, Support, Product, and Services teams throughout implementation and ongoing success while resolving sensitive customer situations and supporting healthcare-focused transformation.

Own and prioritize the product backlog, translate stakeholder and customer needs into user stories and acceptance criteria, participate in Scrum ceremonies, and represent business requirements to development teams. Collaborate with UI/UX, support, services, partners, and customers to deliver healthcare software improvements, resolve functional issues, and support roadmap planning and post-release activities.

Own the long-term vision, strategy, and performance of the Policy product line. Manage product lifecycle and roadmap, drive commercial outcomes and customer adoption, communicate vision to stakeholders, mitigate risks, and collaborate cross-functionally to deliver on business objectives.

Own and improve FP&A processes including budgeting, forecasting, month-end close, variance analysis, and performance reporting. Partner with senior leaders on resource planning, budget ownership, and financial insights. Build driver-based models for headcount, merit planning, vendor spend, scenarios, product profitability, and vendor allocation. Collaborate with People, Rewards, and Procurement teams while communicating financial recommendations to executives and improving finance processes.

Administer and optimize corporate business systems, troubleshoot technical issues, implement workflow enhancements, support system upgrades and rollouts, monitor performance and adoption, document changes, provide user support and training, and ensure compliance with data protection and regulatory requirements.

Administer and optimize SAP Analytics Cloud and related financial systems, supporting planning, reporting, consolidation, integrations, SQL databases, enhancements, UAT, and M&A onboarding. Partner with Finance and Technology stakeholders to analyze requirements, improve processes, strengthen controls, identify automation opportunities, and maintain documentation and training materials.

Lead multiple engineering teams, translate strategy into execution plans, allocate resources, and collaborate with product and business stakeholders. Guide scalable and reliable technical solutions across software, infrastructure, and cloud domains. Improve workflows and team performance through operational metrics, observability, monitoring, alerting, automated testing, and continuous delivery. Manage technical challenges, reliability, incident response, technical debt, and talent development within a regulated environment.

Leads a multidisciplinary engineering team responsible for scalable, reliable technical platforms. Coordinates delivery, operational metrics, troubleshooting, CI/CD, automated testing, infrastructure, monitoring, alerting, and observability. Partners with product and business stakeholders, resolves complex technical issues, improves engineering processes, and mentors team members. Requires engineering management experience, a strong software engineering background, regulated-environment exposure, and hands-on experience with cloud platforms, infrastructure as code, deployment pipelines, and monitoring systems.

Provides administrative support to the sales team by preparing documents and reports, maintaining contracts and CRM records, coordinating meetings and travel, supporting invoicing, handling customer inquiries, and assisting with contract renewals. The role requires strong organization, communication, attention to detail, data accuracy, and the ability to manage multiple priorities in a fast-paced environment.

Lead strategic business development and account retention across the MEA healthcare technology market. Manage high-value enterprise acquisitions, complex tenders, negotiations, renewals, upselling, cross-selling, and Salesforce pipeline forecasting. Build relationships with healthcare executives, Ministry officials, and key decision-makers, while collaborating with Legal, Finance, and Contract Management. The role requires extensive GCC and MEA travel, strong healthcare expertise, and fluent Arabic and English communication skills.

Provides front-line guidance to employees and managers on People policies, employment matters, and standard processes. Partners with People Operations to maintain accurate employee records and timely employment changes, supports onboarding and offboarding, and assists with low- to moderate-complexity employee relations matters. Identifies process improvements, translates policies into practical guidance, and helps strengthen the employee experience across the employee lifecycle.

Deliver remote software administration support, client training, system health checks, knowledge-sharing content, and project-based consulting for healthcare clients. The role focuses on improving client satisfaction, software utilization, customer outcomes, and engagement with RLDatix products. Responsibilities include collaborating with internal instructional design teams, supporting change management, managing multiple projects, and helping clients maximize the value of RLDatix’s healthcare operations platform.

Support pre-sales activities for healthcare software by delivering tailored demonstrations, preparing technical proposals and bid documents, analyzing client requirements, developing demonstration materials, researching competitor offerings, and assisting with client interviews and assessment reporting. The role collaborates closely with sales, product, and technical teams and requires clear communication of technical concepts to diverse audiences.

Own global audit processes, statutory reporting, compliance calendars, and month-end accounting activities across multiple jurisdictions. Coordinate audit evidence and responses, prepare management reporting, support board-level insights, and improve finance controls and processes. The role requires collaboration across international teams, timely and accurate financial reporting, and regular attendance at the London office one to two days per week.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Maintain and improve production software using Python, Django, and React. Resolve bugs, complete upgrades, troubleshoot issues, write and test maintainable code, follow GitHub and CI/CD workflows, monitor system health, respond to service requests, and collaborate with senior engineers and product owners in an Agile environment.

Own a portfolio of 50–75 higher-value healthcare customer accounts, driving retention, adoption, engagement, renewals, and account growth. Lead customer check-ins, business reviews, training, issue resolution, and account planning. Analyze usage and feedback to identify risks and expansion opportunities, coordinate action plans, and partner with sales, support, implementation, product, and leadership teams.