Jobs at RLDatix

Provides frontline customer support through phone and ticketing channels. Responsibilities include ticket triage, categorization, queue management, troubleshooting routine and semi-routine application issues, documenting resolutions, escalating complex problems, and using knowledge bases, automation, and AI-powered tools to improve first-contact resolution. The role supports enterprise Windows environments and SaaS applications while identifying recurring issues and contributing to service improvements.

Delivers technical customer implementations involving software installations, integrations, upgrades, application and database migrations, ETL, and data conversions. Develops and tests code modules, supports SQL Server and Windows/IIS environments, diagnoses technical issues, performs quality assurance, and applies AI-assisted automation. The role collaborates with customers and internal teams, documents solutions, supports project budgeting, and contributes to scalable service delivery components under established guidance.

Leads corporate FP&A and serves as a principal strategic finance deputy to senior leadership. Owns enterprise strategy modeling, five-year planning, forecasting, capital allocation, performance reporting, scenario analysis, investor and board materials, and value-creation initiatives. Provides global leadership across a 25-person FP&A organization, partners with executive and functional leaders, supports M&A, and drives finance transformation, automation, analytics, and AI adoption. The role manages a four-person corporate FP&A team and is based in Chicago with two days per week onsite.

Coordinate APAC and global marketing campaigns, content, social and digital activity, events, lead management, and reporting. Draft and adapt marketing materials, maintain campaign plans and calendars, coordinate stakeholders and suppliers, manage event logistics, and support lead cleansing, segmentation, routing, and nurture processes across HubSpot and Salesforce. The role requires strong organization, writing, editing, communication, and multitasking skills, with approximately 2–3 years of marketing or communications experience.

Leads growth marketing across the UK and Ireland, overseeing demand generation, customer acquisition, pipeline growth, and revenue-focused digital campaigns. Develops go-to-market plans, optimizes campaign analytics and attribution, partners with sales and product teams, and applies AI-driven automation and predictive analytics to improve personalization, segmentation, conversion, and ROI. Manages multiple specialized marketing teams and travels regularly to client and prospect sites.

Design and improve RLDatix’s global marketing websites through end-to-end UX and UI work. Create user journeys, wireframes, prototypes, responsive interfaces, reusable components, and production-ready Figma designs. Partner with developers through handoff, implementation, QA, and launch while maintaining design systems, accessibility standards, documentation, and consistent regional experiences. The role is a hands-on individual contributor based in Toronto with one weekly office day.

Translate German software interfaces and documentation using CAT tools, perform linguistic validation and localization QA, identify language defects, coordinate requirements with product and development teams, analyze user feedback, maintain glossaries and style guides, and support deployment and release workflows for multilingual software products.

Manage a portfolio of NHS and independent health and care customers across the UK. Own renewals, retention, cross-sell, upsell, forecasting, account planning, procurement negotiations, and revenue growth. Build executive relationships, lead value reviews, develop ROI-focused proposals, and partner with customer success, product, marketing, and commercial teams. The role requires enterprise SaaS account management experience, familiarity with UK healthcare procurement, consultative selling, and travel for customer meetings and events.

Lead healthcare customer implementations from contract through go-live and closeout. Coordinate project plans, data integrations, configuration, validation, phased launches, enablement, and stakeholder alignment. Manage milestones, risks, dependencies, and customer readiness across concurrent projects while partnering with Customer Success, Support, Education, Sales, and technical teams. Configure workflows, business rules, profiles, communications, and related platform functionality to support successful adoption and customer outcomes.

Design, build, and optimize scalable software using C#, ASP.NET Core, Web API, Entity Framework, LINQ, and React. Diagnose complex technical issues, maintain monitoring and alerting systems, and implement CI/CD pipelines. Collaborate with cross-functional teams to translate requirements into technical solutions, mentor engineers, and influence architectural decisions. The role requires hybrid work from the Skopje office two days per week, with the remainder from North Macedonia.

Owns and strengthens the security posture of cloud-based SaaS and Microsoft 365 environments. Responsibilities include vulnerability management, incident response, cloud and endpoint hardening, identity and data protection, secure configuration, monitoring, compliance evidence, customer security reviews, and risk management aligned with HITRUST, HIPAA, NIST, and related frameworks.

Lead the technology strategy and engineering organization for RLDatix’s Quality Compliance Systems platform. Own architecture, Azure infrastructure, software delivery, data, AI, security, and platform capabilities. Drive scalable SaaS modernization, reliable CI/CD, AI-assisted development, technical risk reduction, and secure-by-design practices while developing multidisciplinary engineering leaders and teams.

The Technical Data Migration Consultant will manage healthcare data migration projects by extracting, transforming, and loading data while ensuring accuracy and collaboration with stakeholders.

Coordinate end-to-end data acquisition, movement, and validation for Azure-based archival/migration programs. Manage access, ETL/UDP pipelines, QA, defect resolution, tracking, and stakeholder coordination to ensure production-ready datasets and cutover readiness.

Develop product and solution messaging, support go-to-market strategies and launches, conduct market and competitor research, analyze campaign performance and attribution, apply customer insights to improve positioning and adoption, and track commercial outcomes. The role collaborates with Sales, Product Management, Growth Marketing, customers, and partners, while traveling frequently across the UK and Ireland.

Leads solutions marketing and go-to-market execution, including positioning, messaging, campaigns, analytics, customer adoption, and revenue growth. Manages and develops marketing professionals, coordinates cross-functional stakeholders, analyzes market and competitive insights, oversees campaign ROI and attribution, and manages team operations, budgets, and resources. The role is UK-based and requires regular travel across the UK and Ireland to offices and customer or prospect locations.

Own the product proposition, user experience, positioning, and commercial strategy for RLDatix Intelligence. Translate unified data platform capabilities into intelligence products, benchmarking solutions, AI-enabled interventions, and conversational experiences for healthcare users. Define persona-based workflows, partner with product and technical leaders, identify market opportunities, and develop new data-driven offerings across the RLD360 portfolio.

Deliver end-to-end SaaS workforce management implementations, including requirements gathering, platform configuration, workflow design, testing, training, change management, adoption, and go-live support. Build customer relationships, resolve delivery challenges, document best practices, identify automation opportunities, optimize processes, and report on project progress, budgets, timelines, and resource usage.

Leads and develops a UK and Ireland Customer Success Manager team, ensuring consistent execution of the customer success operating model. Oversees customer health, adoption, value realization, retention, NPS, risk management, and renewal readiness. Partners cross-functionally with Sales, Renewals, Services, Support, and Product to improve customer outcomes, identify expansion opportunities, and support complex accounts.

Designs and executes manual and automated tests for healthcare applications, including regression, functional, API, and data validation testing. Builds and maintains Playwright automation, validates JSON and SQL data, documents and verifies defects, supports release readiness, and collaborates with engineering, product, and support teams. Uses AI tools responsibly to improve test coverage and productivity.