Jobs at RLDatix

Provide Level 2 technical escalation and resolution for SaaS application issues, troubleshoot integrations and platform problems, monitor systems, perform root-cause analysis with Engineering, maintain support documentation, and support release readiness and continuous improvement to ensure stability and service continuity.

Create B2B demand-generation content and manage integrated cross-channel campaigns (email, web, social, webinars, events, paid) to drive cross-sell/upsell pipeline. Own content calendars, campaign execution, and cross-functional coordination with comms, product marketing, sales, and marketing ops to convert and nurture existing customers.

Research, qualify, and engage prospective healthcare clients via phone, email, HubSpot, and LinkedIn. Build tailored messaging and business cases, maintain Salesforce data, coordinate with cross-functional teams, support lead follow-up, and assist with conference logistics and meetings to drive pipeline growth.

Design, build, and operate scalable, reliable cloud infrastructure and CI/CD pipelines. Collaborate with development teams to embed reliability, automate deployments with IaC, monitor production systems, diagnose issues, implement observability, and maintain engineering quality and security/compliance practices.

Own the long-term vision, strategy, and performance of the Policy product line. Manage product lifecycle and roadmap, drive commercial outcomes and customer adoption, communicate vision to stakeholders, mitigate risks, and collaborate cross-functionally to deliver on business objectives.

Lead strategic corporate healthcare accounts on the US West Coast, develop multi-year account strategies, drive upsell and expansion of RLDatix solutions, present to C-suite, manage complex sales cycles, and maintain accurate pipeline and forecasting.

Configure, deploy, test, and optimize RLDatix SaaS healthcare solutions, troubleshoot integrations and data issues, validate go-live readiness, maintain customer environments, and collaborate with project teams to drive adoption and long-term client success.

Provide second-line technical support for RLDatix products: diagnose and resolve routine to moderately complex issues, investigate support cases, escalate to L3 and engineering, support P1 on-call incidents, assist root cause analysis, and collaborate with Product for continuous support improvements and release readiness.

The 2nd Line Support Analyst will troubleshoot and resolve complex technical issues, collaborate with teams, and communicate solutions to customers, enhancing their experience with the OneView platform.

Lead cross-functional engineering teams to deliver scalable, reliable healthcare software. Define technical strategy, optimise CI/CD and observability, manage budgets and resources, mentor technical leaders, and enforce incident management and compliance in a regulated environment.

Provide HR and office administrative support for the Riyadh MEA office: manage government HR portals, recruitment administration, payroll support, onboarding/offboarding, data and records management, facilities and travel coordination, event and engagement logistics, and act as first point of contact for HR enquiries working closely with the Senior People Partner and Global HR team.

Manage a portfolio of existing UK customer accounts to drive upsell and expansion. Own full-cycle account strategy including discovery, qualification, product demos, forecasting, and deal closure while collaborating with GTM, Product, and leadership to meet monthly and quarterly revenue targets.

Lead end-to-end benefits administration across the US and Canada, manage benefits records, vendor feeds, enrollments, and payroll reconciliation to ensure compliance and audit readiness. Shape benefits strategy using market and regulatory insights, redesign workflows and open enrollment, respond to employee inquiries within SLAs, and craft clear benefits communications to improve employee experience.

The Data Migration Analyst will analyze, validate, and support the migration of healthcare data into new EHR systems while collaborating with stakeholders to ensure data integrity and accurate migration.

The Technical Data Migration Consultant will manage healthcare data migration projects by extracting, transforming, and loading data while ensuring accuracy and collaboration with stakeholders.

Deliver end-to-end healthcare data migration: analyze source systems, develop SQL queries and transformation logic, validate and reconcile converted data, collaborate with clients and teams, and use AI-assisted tools to improve delivery.

Establish and run UK Deal Desk operations, standardize procedures, manage quote-to-cash and renewals, support CRM data integrity, triage deal inquiries, partner with Legal and cross-functional teams, draft contract amendments, and build dashboards to support financial planning and efficient sales cycles.

Deliver advanced Level 2 technical support for RLDatix SaaS products: diagnose and resolve complex issues, manage escalations to L3 and engineering, document incidents, update knowledge base, support release readiness, and participate in on-call and rota coverage to maintain operational stability for healthcare customers.

Lead and coach a team of up to six New Business Account Executives to drive full-cycle B2B sales (pipeline to close), apply MEDDPICC, join client meetings, forecast revenue, run sales rituals, collaborate cross-functionally, and grow QCS market share in the UK social care sector.

Coordinate end-to-end data acquisition, movement, and validation for Azure-based archival/migration programs. Manage access, ETL/UDP pipelines, QA, defect resolution, tracking, and stakeholder coordination to ensure production-ready datasets and cutover readiness.