Jobs at RethinkFirst

Lead product strategy and execution for RethinkBH, a behavioral health platform serving ABA and pediatric therapy providers. Own the product vision, roadmap, market expansion, partnerships, customer discovery, KPIs, launches, and cross-functional alignment. Build and mentor a Product Management organization while partnering with executive leadership, Sales, Marketing, Engineering, Finance, Implementations, and Customer Success to drive growth, retention, clinical impact, and scalable provider outcomes.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.

Shape product vision, roadmap, positioning, and market strategy for education technology products serving student wellness, SEL, behavioral health, and special education. Research customer and market needs, build business cases, guide product priorities, collaborate cross-functionally, use AI tools for research and prototyping, define success metrics, and represent school-based professionals in strategic decisions.

Manage accounts receivable for therapy-service claims by reviewing aging reports, contacting insurers, resolving denials, submitting corrected claims and appeals, posting or recovering payments, and documenting follow-up activity. The role researches payer rules and contracts, monitors performance metrics, maintains HIPAA confidentiality, communicates with billing teams and insurers, and helps meet customer and team revenue-cycle goals.

Manage outbound lead flow, generate sales opportunities via high-volume calls and emails, schedule appointments, document interactions in Salesforce, hand off qualified leads to sales, meet daily call quotas, and stay current with behavioral health trends.

The Senior Account Executive role at RethinkEd involves driving sales growth across mid-size and large school districts, building relationships, managing the sales cycle, and collaborating with internal teams to support district success.

Develops and delivers training for revenue cycle teams across billing, accounts receivable, payment posting, and cash reconciliation. Creates and maintains SOPs, workflow maps, job aids, and system training materials. Partners with operational leaders to document current and future-state processes, support system changes, identify inefficiencies, and implement process improvements through standardization, automation, documentation, and follow-up training.

Manage and grow a partner ecosystem by developing and activating partnerships, driving referrals and revenue, executing co-marketing campaigns and events, tracking performance, and collaborating cross-functionally to increase partner engagement.

Lead GTM strategy to scale broker and benefits-consultant channels, build institutional broker advocacy, generate broker-sourced pipeline and revenue, partner with Sales/Marketing, manage broker marketplaces and RFIs, and establish carrier and behavioral-health partner relationships.

Lead enterprise sales into large, urban K-12 districts, managing a small set of high-value accounts and multi-opportunity pipelines. Drive $1M+ quota attainment through deep account planning, stakeholder alignment, procurement navigation, and cross-functional collaboration to secure renewals and expansions.

The Product Manager will own the product lifecycle, drive product strategy focusing on AI opportunities, manage user insights, and ensure delivery of high-quality solutions.

The Senior Manager of Performance Marketing will oversee paid media strategy across multiple business lines, manage agencies, and ensure alignment with sales strategies while focusing on performance and reporting.

Lead architecture and full-stack development on a Microsoft/Azure platform. Design and implement scalable, secure cloud applications (C#, .NET Core, SQL, Angular), drive CI/CD and DevOps best practices, mentor engineers, enforce design patterns and testing standards, participate in architectural reviews, and support platform modernization and production reliability.

Design, build, test, deploy, and maintain cloud-based web applications and microservices. Ensure performance, reliability, and code quality while collaborating on new features, debugging, and optimizing systems. Use AI development tools daily, contribute to infrastructure as code, and promote maintainable architecture and documentation.

Drive new enterprise business for RethinkBH by managing full sales cycles with behavioral health organizations. Build strategic account plans, lead discovery, demos, ROI analyses, negotiate contracts, forecast in Salesforce, collaborate cross-functionally, represent the company at events, and meet quarterly/annual sales targets.

Drive national enterprise sales for RethinkCare, building a pipeline with Fortune 1000 and 5,000+ employee employers. Own full sales cycle from target identification through contracting and implementation handoff, forecast and manage pipeline, leverage cross-functional teams to refine product positioning, represent the company at tradeshows, and meet revenue and new-customer acquisition quotas.

Manage retention and account growth for small/mid-sized ABA behavioral health practices. Provide high-touch customer service, identify upsell/cross-sell opportunities, run online demos, track account metrics, resolve issues, advocate internally, maintain Salesforce data, submit forecasts/reports, collaborate on product priorities, and attend regional conferences.

Sell Rethink Ed solutions to K-12 districts across a multi-state territory. Prospect and develop new business, manage the full sales cycle, engage senior district leaders, maintain an accurate Salesforce pipeline, execute territory plans, deliver presentations, and meet assigned sales quotas while expanding Rethink's footprint.

The Senior Account Executive is responsible for solution selling in the behavioral health sector, developing new business, managing the sales cycle, and exceeding revenue targets, requiring strong sales and presentation skills.

Provide part-time (up to 20 hrs/week) 1:1 teleconsultation for parent-training and workplace neurodiversity programs. Deliver behavior-analytic guidance, IEP/school-transition advice, workplace accommodations coaching, referrals, and regular follow-ups. Log notes, respond to clients within one business day, collaborate with multidisciplinary teams, and report to the Senior Director of Clinical Services.