Search the 2 jobs at RethinkFirst

The Customer Success Manager at RethinkBH will drive customer retention and account growth for small to mid-sized behavioral health practices. Responsibilities include exceeding revenue targets, identifying upsell opportunities, resolving customer issues, and maintaining detailed reports. The ideal candidate will have prior experience in ABA therapy, strong communication, and proficiency with relevant software and technologies.

The Billing Account Manager oversees customer accounts and manages billing processes, ensuring accuracy in therapy session billing, successful claim generation, and reimbursement. Responsibilities include handling client data confidentiality, reviewing payor contracts, performing revenue cycle management, troubleshooting customer concerns, submitting claims, and training new staff. The role emphasizes communication with clients and oversight of billing compliance.