Teams at RethinkFirst

Drives top-of-funnel pipeline by researching target accounts, executing multichannel outbound and inbound prospecting, qualifying leads, and scheduling meetings for Account Executives. Maintains CRM activity records, partners with Marketing on campaigns and messaging, and meets activity, meeting, and pipeline targets. The role is remote-first but limited to candidates residing in specified U.S. states.

Leads a front-end, back-end, or full-stack software development team, overseeing people management, coaching, delivery planning, technical quality, release readiness, operational support, and continuous improvement. Partners with Product and cross-functional teams to deliver secure, scalable software. Establishes Agile, testing, CI/CD, and AI-assisted development practices while managing technical debt, modernization, performance, and responsible AI adoption.

Leads and scales a SaaS customer support organization serving ABA providers. Oversees multichannel helpdesk operations, escalations, SLAs, customer satisfaction, staffing, coaching, analytics, knowledge management, and workflow improvement. Partners with Customer Success, Product, Engineering, and Implementation teams to improve adoption and reduce churn. Drives AI and automation initiatives using Salesforce, Agentforce, Claude, chatbots, and self-service tools.