Teams at RethinkFirst

Supports the Senior Product Manager in defining requirements, maintaining the product backlog, coordinating engineering and QA, supporting testing and releases, and managing stakeholder requests for the BillAI healthcare revenue cycle platform. The role also investigates product issues, documents workflows, assists with training and demonstrations, and gradually assumes ownership of smaller enhancements while developing expertise in healthcare RCM and EDI transactions.

Administer and improve enterprise IT systems across Microsoft 365, Entra ID, Intune, Defender, endpoints, and network infrastructure. Troubleshoot complex issues, automate administration with PowerShell, support incident response and compliance activities, execute upgrades and migrations, maintain documentation, and provide technical escalation support. The role also supports office technology, onboarding, monitoring, backup testing, and infrastructure improvements in a 24x7 environment.

Develop budgets, forecasts, long-range plans, and financial models; analyze SaaS performance metrics, recurring revenue, labor costs, productivity, utilization, and profitability. Prepare monthly, management, and board reporting, partner with operational leaders, improve reporting and forecasting processes, automate analysis, and provide actionable recommendations to leadership.