Jobs at Razorpay

Own Razorpay’s cross-border payments business development charter, covering export payments, import payments, LRS, and related initiatives. Generate and qualify leads, develop direct and partner channels, pitch and acquire customers, and achieve sales targets. Collaborate with banking, marketing, and product teams to expand into new verticals. Support business development through sales events, webinars, and classroom sessions while driving results through ownership, influence, and negotiation.

Monitor transactions and merchants for fraud and risk, investigate discrepancies and disputes, manage chargebacks with banks and Cybercell, communicate with merchants and customers, and recommend process improvements to reduce financial losses.

Leads art direction and brand design for product marketing, GTM, feature launches, advertising campaigns, and major events. Manages a team of designers, animators, editors, and AI builders; shapes briefs, develops brand systems, coaches team members, and oversees creative quality. Builds AI-powered creative workflows, automations, web experiences, and localized campaign assets using emerging tools. Partners with marketing and senior stakeholders to develop and pitch campaigns while managing workload, timelines, and team growth.

Supports HRBPs with people initiatives, employee engagement events, communications, presentations, dashboards, reporting, vendor coordination, and process improvements. Owns assigned HR activities from planning through completion, coordinating with cross-functional stakeholders and ensuring timely follow-up. Maintains trackers and supports basic data analysis for leadership reporting while helping streamline recurring HR operations.

Conduct customer due diligence, sanctions and AML investigations, merchant onboarding risk assessments, transaction monitoring, quality control, escalation handling, and enhanced due diligence. The role also supports fraud and chargeback analysis, compliance reporting, record keeping, process improvements, and stakeholder communication while serving as an AML and financial-crimes subject matter expert.

Owns end-to-end learning and development for business functions, including identifying training needs, designing learning plans, managing calendars and LMS content, coordinating vendors, engaging stakeholders, and measuring training outcomes. The role also champions AI adoption across business functions, using tools such as Gemini, Claude, and GPT to automate tasks and improve operational effectiveness.

Own strategic merchant relationships as the technical lead, conducting discovery, translating business constraints into AI agent specifications, building integrations and prototypes, deploying production agents, measuring outcomes, and expanding successful use cases. The role combines software engineering, solution consulting, customer partnership, production debugging, and applied LLM development across payments and fintech workflows.

The posting provides company and culture information but does not include specific responsibilities or qualifications for the Technical Account Manager role.

Own and scale Razorpay’s X/Twitter presence by developing strategy, managing the content calendar, creating engaging multimedia content, building brand voice, growing audiences, engaging communities, coordinating stakeholders, and using performance analytics to improve reach and engagement.

Own the full B2B sales funnel for RazorpayX, including prospecting, discovery, product demonstrations, consultative selling, and closing. Develop outreach strategies for emerging-business sectors, manage senior stakeholders, coordinate with Product, Implementation, and Support, and maintain client relationships through handoff. Track funnel performance, identify process improvements, and lead cross-functional initiatives to address product gaps and build scalable sales motions.

Lead finance for the Engage business vertical, managing revenue recognition models, sales scenario simulations, statutory audits, month-end close, accruals, provisions, working capital, and cash-flow monitoring. Build automated Looker and Excel reporting for forecast-versus-actual analysis, improve billing and reconciliation processes, partner with Sales and Business Heads on P&L decisions, and mentor junior team members.

Build and maintain AWS cloud infrastructure; ensure production system availability, performance, security, and scalability; collaborate with application teams on DevOps practices; automate infrastructure and operational workflows using IaC and internal tooling; troubleshoot outages, support incident response and post-mortems; and develop AI-powered agents for infrastructure management, monitoring, deployment, and operations.

Own Razorpay’s AEO strategy, measuring visibility across AI answer engines and connecting performance to pipeline outcomes. Optimize content, technical architecture, structured data, developer documentation, and agentic onboarding flows for AI retrieval and interaction. Build dashboards, automation workflows, AI-powered content processes, and recommendation systems using APIs, scripts, and marketing tools. Collaborate with SEO, marketing, product, and engineering teams, manage vendors, conduct experiments, and present strategic insights to senior leadership.

Drive sales in Southeast Asia by achieving targets, building and forecasting a healthy pipeline, owning end-to-end sales cycles, collaborating with internal teams, understanding client needs, and proposing Razorpay payment solutions while leveraging AI to improve productivity.

Own growth and GTM for TrustScan: drive cross-sell/up-sell across Enterprise, Mid-market and SME merchants. Collaborate with Product, Sales and Analytics to build strategy, define metrics, manage the sales funnel, surface data-driven insights, identify opportunities, and improve penetration and pipeline based on merchant feedback.

Lead pre-sales technical discovery and design tailored payment solutions for enterprise clients. Drive technical onboarding, manage implementation timelines, liaise between clients and internal teams, troubleshoot issues, propose product improvements, and leverage AI tools to streamline proposals and documentation.