Manager- Chief of Staff

Posted 14 Hours Ago
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Bangalore, Bengaluru, Karnataka
Senior level
eCommerce • Fintech • Payments • Software • Financial Services
The Role
The Chief of Staff to the GM and VP at RazorpayX will drive strategic initiatives, oversee program management and implementation, and help establish and execute the organization’s roadmap. This role involves working across business units, enhancing team collaboration, and managing critical projects while ensuring alignment between senior stakeholders.
Summary Generated by Built In

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

The Role:
The role is about CoS to GM and VP at RazorpayX, contributing to around 20% of the org revenue. X is SaaS platform for businesses to make their finance systems efficient powered by AI

Drive decision-making, program management, and implementation of various organisation-level initiatives.

Help in establishing organisation’s roadmap, implement strategy, and oversee development.

Develop and monitor Key Performance Indicators and metrics assigned to direct report.

Build the framework for annual planning of the business org and accordingly align stakeholders and drive the planning execution.        


Roles and Responsibilities:


  1. Strategic Leadership & Decision Support
    • Act as a trusted advisor and thought partner, driving strategic initiatives across X and Razorpay
    • Work across different business units (Payroll, Neobanking and Capital) to shape priorities, objectives, and actionable recommendations
    • Ensure seamless execution of organizational goals (e.g., profitability, SaaS growth, talent structuring)
    • Role is going to be research heavy on understanding outside in information and working with the leader on latest trends such as AI, future banking etc 
  2. Project and Process Management
    • Oversee the planning, execution, and monitoring of critical cross-functional projects (e.g., leadership transitions, new product bets, cross functional collaboration)
    • Implement mechanisms to streamline workflows, optimize business reviews, and enhance team collaboration
  3. Communication and Alignment
    • Serve as a conduit between you and senior stakeholders to foster alignment across functions, reducing friction between Product, Engineering, and Sales
    • Draft and present high-level reports, meeting briefs, and actionable insights tailored to business priorities
  4. Leadership Team Enablement
    • Manage executive meetings to ensure focused decision-making, follow-ups, and accountability
    • Work on key projects across the organization and drive end to end outcomes
  5. Problem Solving & Risk Management
    • Identify and address risks proactively in areas like EBITDA improvement or product pivots


Mandatory Qualifications:

Educational Background

  • Bachelor's degree in Business, Management, Economics, or related field (required)
  • MBA or equivalent advanced degree in a relevant discipline (highly preferred)

Experience

  • Must-Have:
    • 6+ years of experience, with a mix of strategic consulting, operations, or leadership roles
    • Proven track record of scaling businesses or driving organizational change in fast-paced environments (e.g., startup scaling, corporate card development, subvention scaling)
  • Good-to-Have:
    • Fintech or SaaS exposure and familiarity with banking processes or AI-based product management

Skills

  • Must-Have:
    • Excellent leadership, organizational design, and decision-making acumen
    • Proficiency in driving cross-functional initiatives and executive-level communication
  • Good-to-Have:
    • Data-driven analysis (SQL, dashboards, financial modeling) and experience with tools like Tableau, Jira, or OKR platforms
    • Understanding of tools like AI, research platforms etc to drive efficiency for the leader and the org 


Good to have:


Soft Skills

  • Adaptability in turbulent leadership conditions or new market expansions.
  • Strong stakeholder management capabilities with resilience in high-pressure situations.

Business Acumen

  • Experience in navigating regulatory environments and partnership development (e.g., banking tie-ups, Swiggy-level partnerships).
  • Forward-looking mindset to innovate in areas like SaaS growth and tier-2 city expansions.

Execution Focus

  • Keen focus on executional excellence, combined with proactive feedback loops to drive accountability.

Leadership Traits

  • Integrity, emotional intelligence, and mentorship capabilities.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

 

Follow us on LinkedIn & Twitter

The Company
HQ: Bangalore, Karnataka
3,200 Employees
On-site Workplace
Year Founded: 2013

What We Do

Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.

Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.

#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.

The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.

Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.

Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.

Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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