Jobs at R&D Instrument Services

Respond to customer inquiries across phone, email, chat, and social media; resolve complaints and technical issues; document interactions; manage customer accounts; prepare activity reports; provide product information; escalate unresolved issues; and collaborate with sales and marketing teams to meet customer service goals.

Responds to customer inquiries across phone, email, chat, and social media; resolves complaints and technical issues; escalates unresolved cases; maintains customer records and reports; communicates product updates; and collaborates with sales, marketing, and support teams to meet service goals.

Perform on-site and laboratory calibration, verification, adjustment, inspection, and troubleshooting of electrical, mechanical, thermal, pressure, dimensional, and optical instruments. Maintain ISO/IEC 17025-compliant records, traceability, instrument histories, and equipment care. Provide technical guidance to clients, follow safety and quality standards, support process improvements, and participate in training. The role is primarily field-based, requiring regular travel to client sites within an 80 km radius.

Handles customer inquiries, prepares quotations, coordinates calibration job scheduling, tracks service progress, maintains records, follows up with customers, prepares invoices, and supports dispatch operations. The role requires strong communication, organization, attention to detail, basic MS Office skills, multitasking, and effective coordination across teams. A business administration degree is preferred, while prior customer support, operations, or coordination experience is advantageous.

Serves as the technical bridge between customers and production or service teams. Gathers requirements, provides technical guidance, troubleshoots failures, validates product performance, prepares documentation, coordinates cross-functional activities, supports implementation, and delivers product training. The role also contributes to customer satisfaction and continuous product improvement through application testing and technical support.

Software Testing Interns execute manual or automated test cases, analyze results, identify and document bugs, conduct regression testing, collaborate with developers on issue resolution, and assist with test reports and documentation. The role requires foundational software testing knowledge, communication, problem-solving, and teamwork skills.

Develops and executes digital marketing campaigns across SEO, SEM, social media, email, content, and paid advertising. Manages digital platforms, performs keyword research, optimizes website content, creates and publishes marketing assets, and analyzes campaign performance using analytics tools. Collaborates with design, content, and sales teams to meet business goals while staying current with digital marketing trends and best practices.