Jobs at Outsource Access

Provides empathetic customer support to parents through email and messaging, resolving login, account access, billing, and technical issues using Zendesk and Jira. Explains app functionality clearly, escalates complex issues to engineering, creates FAQ content, identifies recurring bugs, supports beta testing, and gathers product feedback. The role requires strong written communication, problem-solving, customer support experience, technical multitasking, reliable equipment, high-speed internet, and availability for a consistent remote night shift.

Monitor and triage SOC/NOC alerts, investigate and contain security incidents, manage patch and firmware updates, maintain network infrastructure, tune automated alerting, meet SLAs, and audit client environments against SOC 2, HIPAA, and NIST frameworks. The role also requires root-cause analysis, detailed documentation, process improvement, and participation in scheduled on-call rotations within a dedicated remote home office.

Supports investment and longevity fund operations by analyzing insurance contracts and medical records, onboarding policies, processing premium payments, maintaining financial spreadsheets, and quality-checking valuation and investor reports. The role identifies discrepancies, improves workflows, and communicates findings proactively. It requires strong Excel skills, comfort learning specialized systems, meticulous accuracy, independent problem-solving, and a dedicated remote workspace with reliable internet during U.S. Mountain Time hours.

Manages secure, high-performing digital environments for contractor clients. Responsibilities include auditing and hardening servers and databases, maintaining WordPress sites, resolving vulnerabilities, improving page speed and SEO, optimizing local search profiles and ads, segmenting lead databases, deploying email campaigns, and engaging local social media communities. The role requires independent communication, technical troubleshooting, digital marketing execution, and a secure, well-equipped remote workspace.

Create high-converting short-form videos, social media assets, animated HTML5 banners, GIFs, vehicle-wrap graphics, and print collateral. Produce technically accurate, production-ready files while maintaining client brand standards across digital and physical formats. The role requires strong knowledge of Canva Pro and Adobe Illustrator, Photoshop, and InDesign, plus the ability to work independently in a remote environment.

Manage Buildertrend project setups, maintain drawing logs and workflows, translate schedules between Microsoft Project and Buildertrend, compile RFIs and submittals, audit daily logs, verify subcontractor invoices, and coordinate with project managers, superintendents, and suppliers to prevent delays.

Generate, qualify, and nurture inbound and outbound leads through phone calls, email outreach, and online research. Maintain accurate CRM records, perform data entry, track prospect interactions, schedule appointments, and coordinate follow-ups for the sales team. The role requires strong communication, organization, objection-handling, independent problem-solving, and proficiency with CRMs, dialers, Excel, and remote VoIP tools.

Manage architectural lead data in Salesforce, research construction databases, identify product substitution opportunities, prepare specification request forms, and coordinate continuing education events. Responsibilities include generating QR codes and registration links, tracking attendance, managing architect test-taker records, and maintaining nurture program engagement data. The role requires strong attention to detail, organization, independent problem-solving, CRM proficiency, and a reliable remote home office setup.

Manage full-cycle bookkeeping, reconciliations, general ledgers, payroll, garnishments, deductions, intercompany accounting, accounts receivable, rent and resident statements across seven entities. Audit Medicaid billing, track labor hours, complete month-end close activities, manage accruals, and prepare audit packages for external CPAs. The role requires advanced QuickBooks Online and ADP Workforce Now expertise, strong Excel skills, and secure remote-work capabilities.

Own qualified inbound leads through discovery, technical demonstrations, follow-up, and closing. Translate business, technical, and operational needs into cybersecurity, data protection, and AI recommendations. Build relationships with U.S.-based stakeholders, handle objections, maintain the sales pipeline, and support post-sale check-ins in a remote environment.

Manage core HR and administrative operations remotely, including drafting job descriptions, screening candidates, conducting initial interviews, organizing confidential employee records, tracking expiring credentials, auditing timecards, monitoring PTO and call-offs, and coordinating performance review schedules. The role requires strong confidentiality, communication, organization, Google Workspace expertise, and familiarity with HRMS, payroll, video conferencing, and collaboration tools.

The Technical Support Specialist resolves connectivity issues for stores, guides non-technical staff, documents solutions, and ensures smooth operations.

As a Contract Specialist, you will manage the contract lifecycle, ensure compliance, and support client stakeholders efficiently.

The Executive Assistant will provide administrative support to the CEO, manage calendars, assist with projects, conduct research, and optimize processes while using various software tools remotely.

Manage lead data, turn cold prospects into appointment opportunities, handle objections, and maintain high outbound activity to drive sales growth.

The Virtual Accounting Specialist manages bookkeeping, reconciliations, accounts payable/receivable, and financial reporting while ensuring accuracy and compliance.

Remote Account Manager executing targeted outbound outreach, reviving dormant accounts, upselling/cross-selling to distributors, running discovery calls, negotiating pricing/contracts, and managing pipeline in Odoo to hit revenue targets while partnering with an Account Coordinator.

Serve as a remote project coordinator handling empathetic inbound calls from homeowners, maintain accurate project documentation, provide daily stakeholder updates, resolve scheduling or scope issues, and coordinate approvals with insurers and field teams to keep restoration projects on track.

Perform thorough WordPress malware cleanup, remove injected scripts, resolve Google Search Console penalties, implement firewall and malware scanning protections, optimize PHP and databases, and accelerate page load speeds while documenting remediation and communicating clear project updates.

Drive new business in the US through outbound prospecting, discovery meetings, virtual presentations, proposal preparation, negotiation, and closing. Maintain accurate CRM pipeline and build long-term executive-level client relationships while working remotely during US business hours.