This is a remote position.
What We DoAt Outsource Access, we help disaster restoration teams and property owners rebuild and recover after unexpected property damage. We don't just log tickets and schedule calls—we make sure homeowners feel heard, supported, and guided through every step of their restoration journey.
Restoring Peace of Mind: Lead inbound calls with genuine empathy, turning anxious homeowners facing fire, water, or mold damage into calm, confident clients who know they are in safe hands.
Keeping Projects Moving: Proactively communicate daily updates across homeowners, project managers, field crews, and insurance adjusters so no project milestone or detail drops through the cracks.
Stopping Friction in Its Tracks: Spot project delays, scheduling conflicts, or communication gaps early, solving issues proactively before they escalate into customer complaints.
Bridging the Insurance Gap: Track, document, and relay critical scope approvals, carrier requests, and adjuster inquiries to ensure seamless documentation and project approvals.
RequirementsIs This You?
A compassionate, empathetic communicator with outstanding verbal and written English who can comfortably de-escalate stressful situations with a warm, personal touch.
An organized multi-tasker who takes pride in thorough documentation, maintaining accurate project records across multiple active jobs simultaneously.
A proactive problem solver with grit and initiative, who doesn't wait to be asked before chasing down updates or checking in on a customer.
Tech-Savvy: Proficient in Microsoft Office and CRM software (such as Dash CRM or Proven Solutions Software), with the ability to quickly master proprietary job management systems.
Your Home Office: Equipped with a dependable computer setup (Bring Your Own Device), high-speed internet, and a quiet home office environment suitable for handling client calls during US Eastern business hours.
BenefitsWhy You’ll Love Being Part of the OAmazing Team
You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you:
Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net.
Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home.
Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time.
Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that.
Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.
Skills Required
- Outstanding verbal and written English with ability to de-escalate stressful situations
- Proven organization and multitasking with thorough documentation across multiple active jobs
- Proactive problem solving and initiative to chase updates without prompting
- Proficient in Microsoft Office and CRM software (eg. Dash CRM or Proven Solutions Software)
- Ability to quickly learn proprietary job management systems
- Home office with dependable computer (BYOD), high-speed internet, and quiet space for client calls
- Availability to work US Eastern business hours and handle client calls
What We Do
Outsource Access is a business process outsourcing (BPO) and virtual assistant firm that connects businesses with fully managed, trained, and affordable staff from the Philippines. They offer a wide range of services including digital marketing, HR, customer service, and accounting to help businesses scale and improve profitability.
