Teams at Outsource Access

Provides empathetic customer support to parents through email and messaging, resolving login, account access, billing, and technical issues using Zendesk and Jira. Explains app functionality clearly, escalates complex issues to engineering, creates FAQ content, identifies recurring bugs, supports beta testing, and gathers product feedback. The role requires strong written communication, problem-solving, customer support experience, technical multitasking, reliable equipment, high-speed internet, and availability for a consistent remote night shift.

Monitor and triage SOC/NOC alerts, investigate and contain security incidents, manage patch and firmware updates, maintain network infrastructure, tune automated alerting, meet SLAs, and audit client environments against SOC 2, HIPAA, and NIST frameworks. The role also requires root-cause analysis, detailed documentation, process improvement, and participation in scheduled on-call rotations within a dedicated remote home office.

Supports investment and longevity fund operations by analyzing insurance contracts and medical records, onboarding policies, processing premium payments, maintaining financial spreadsheets, and quality-checking valuation and investor reports. The role identifies discrepancies, improves workflows, and communicates findings proactively. It requires strong Excel skills, comfort learning specialized systems, meticulous accuracy, independent problem-solving, and a dedicated remote workspace with reliable internet during U.S. Mountain Time hours.