Jobs at Outreach

Deploy, customize, and operationalize Outreach's AI Revenue Agents in customer environments. Map GTM workflows, integrate SaaS/CRM data, tune agent behavior, build reusable implementation patterns, liaise with Product/Engineering, and train customer teams to drive measurable revenue outcomes.

The Director of Product Strategy for Sales Engagement will bridge product development with sales strategies, evangelizing product direction, enabling go-to-market strategies, and innovating pricing models, while communicating with executive teams and managing customer relations.

Design and scale AI-driven go-to-market workflows inside Outreach. Develop AI agent workflows, integrate with CRM/data systems, drive product adoption, run experiments to optimize pipeline and rep productivity, and partner cross-functionally with Product, Sales, Marketing, BI, and RevOps.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.

As a Lead Solutions Consultant, you'll provide strategic advice, lead technical strategy for enterprise customers, and mentor team members while driving measurable business impact.

Lead strategy and execution for Outreach's Finance systems portfolio (ERP, procurement, expense, HR financial workflows). Manage large-scale migrations and integrations, drive cross-functional delivery, coordinate UAT, mitigate risks, establish QA and change-management practices, and communicate program status to executives and stakeholders.

Own global growth marketing strategy and execution across demand generation, ABM, expansion, web and digital channels. Drive pipeline, bookings, and efficiency metrics; build and lead a high-performing team; partner with sales and RevOps to optimize attribution, forecasting, and revenue outcomes.

Manage a portfolio of commercial customers to drive retention, renewals, expansions, adoption, and value realization. Build territory strategies, forecast renewals, mitigate account risk, multi-thread with stakeholders, coordinate onboarding, troubleshoot basic technical issues, and maintain accurate data in Outreach and Salesforce.

The Senior Staff SRE will maintain Kubernetes platforms, manage infrastructure, implement tools, support engineers, and drive technical projects.

Lead the multi-year product vision and roadmap for Forecasting & Deal Management, integrate AI/ML into customer-facing products, manage and mentor a Hyderabad PM team, drive execution with engineering and design, support sales and enterprise customers, and establish measurable success metrics and repeatable product processes.

Lead structured value discovery in mid-to-late enterprise pursuits, build rigorous data-backed ROI models, present business cases to C-suite, and scale value-selling through repeatable assets, mentoring, and cross-functional enablement to drive adoption, renewals, and expansion.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Lead product strategy and execution for conversation intelligence, voice, and dialing. Deliver AI-native experiences, ship AI/ML features, run discovery with customers, and manage a team of product managers to drive real-time coaching, deal acceleration, and leader-facing analytics across a B2B SaaS revenue platform.

Lead post-sale product marketing for the install base: identify underused features, create adoption campaigns and in-app/email content, enable Customer Success with playbooks, track adoption metrics, map onboarding journeys, surface expansion signals, and support product launch communications to drive adoption, retention, and expansion.

Lead complex enterprise pre-sales engagements as a strategic advisor: drive discovery, solution design, and POVs; craft technical strategy and value articulation; mentor Solutions Consultants; influence product roadmap and create scalable demo/playbook assets to accelerate enterprise deals and outcomes.

Serve as a subject-matter expert on the Outreach platform, partner with Sales to perform in-depth discovery, qualify opportunities, deliver value-focused product demonstrations, communicate requirements to onboarding and implementation teams, and collaborate with Product and Customer Success to drive deal progression and successful handoffs.

Lead and grow a team of Technical Support Engineers to deliver enterprise-level SaaS customer support, manage escalations and on-call rotations, drive root cause analysis and incident management, partner with product and engineering, monitor KPIs, mentor support staff, and advocate product changes to improve customer experience.

Lead the vision and strategy for Outreach's Knowledge Graph and contextual AI, overseeing technical direction, team-building, and driving applied science innovation to enhance sales processes.

Lead post-sales operations and programs to drive customer retention, adoption, renewal forecasting, and expansion. Design AI-driven processes and agentic workflows (including Claude), run renewal forecast cadence, build digital/tech-touch strategies, turn health-scoring and customer data into action, and partner with CS, Product, and Revenue leadership. Manage and grow a team while measuring impact and improving customer lifecycle outcomes.

Lead Outreach's PR strategy and execution: write and edit press materials, build reporter relationships, secure media placements/awards/speaking opportunities, manage PR agencies, prepare executives, deliver internal communications, and coordinate cross-functional launch communications while using AI-enabled monitoring and measurement tools.