Jobs at Outreach

The role involves developing AI systems for processing voice data, optimizing ML workflows, and collaborating on ML and LLM solutions.

The Principal GTM Systems Manager will oversee the revenue tech stack, ensuring reliability and optimization while supporting cross-functional initiatives and new project implementations within revenue operations.

Lead and execute Outreach implementations and integrations: perform CRM discovery, configure platform and AI-enabled workflows, collaborate with PMs and engineers, advise clients, test configurations, and drive adoption to deliver measurable business impact.

Deploy, customize, and operationalize Outreach's AI Revenue Agents in customer environments. Map GTM workflows, integrate SaaS/CRM data, tune agent behavior, build reusable implementation patterns, liaise with Product/Engineering, and train customer teams to drive measurable revenue outcomes.

Manage renewals, expansions, and cross-sell across assigned commercial customers in EMEA. Drive product adoption, deliver success plans and executive reviews, forecast renewals and expansions, mitigate churn, and act as trusted advisor to executive and operational stakeholders to maximize retention and net revenue.

The Director of Product Strategy for Sales Engagement will bridge product development with sales strategies, evangelizing product direction, enabling go-to-market strategies, and innovating pricing models, while communicating with executive teams and managing customer relations.

Design and scale AI-driven go-to-market workflows inside Outreach. Develop AI agent workflows, integrate with CRM/data systems, drive product adoption, run experiments to optimize pipeline and rep productivity, and partner cross-functionally with Product, Sales, Marketing, BI, and RevOps.

Own global growth marketing strategy and execution across demand generation, ABM, expansion, web and digital channels. Drive pipeline, bookings, and efficiency metrics; build and lead a high-performing team; partner with sales and RevOps to optimize attribution, forecasting, and revenue outcomes.

Lead and mentor a back-end engineering team (up to 8) building high-scale email and calendar services. Own roadmap, SLOs, on-call operations, reliability, observability and security compliance. Stay hands-on in code/design, drive technical decisions, reduce tech debt, and collaborate cross-functionally with Product, SRE, Security, and UX to deliver robust production services.

Lead structured value discovery in mid-to-late enterprise pursuits, build rigorous data-backed ROI models, present business cases to C-suite, and scale value-selling through repeatable assets, mentoring, and cross-functional enablement to drive adoption, renewals, and expansion.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Lead product strategy and execution for conversation intelligence, voice, and dialing. Deliver AI-native experiences, ship AI/ML features, run discovery with customers, and manage a team of product managers to drive real-time coaching, deal acceleration, and leader-facing analytics across a B2B SaaS revenue platform.

Own full customer relationships from onboarding through renewal and expansion for an assigned account territory. Drive adoption, retention, and expansion by delivering strategic guidance, value realization, forecasting, and multi-stakeholder engagement while leveraging AI-assisted tooling and collaboration with technical teams.

Lead post-sale product marketing for the install base: identify underused features, create adoption campaigns and in-app/email content, enable Customer Success with playbooks, track adoption metrics, map onboarding journeys, surface expansion signals, and support product launch communications to drive adoption, retention, and expansion.

Lead complex enterprise pre-sales engagements as a strategic advisor: drive discovery, solution design, and POVs; craft technical strategy and value articulation; mentor Solutions Consultants; influence product roadmap and create scalable demo/playbook assets to accelerate enterprise deals and outcomes.

Serve as a subject-matter expert on the Outreach platform, partner with Sales to perform in-depth discovery, qualify opportunities, deliver value-focused product demonstrations, communicate requirements to onboarding and implementation teams, and collaborate with Product and Customer Success to drive deal progression and successful handoffs.

Lead the vision and strategy for Outreach's Knowledge Graph and contextual AI, overseeing technical direction, team-building, and driving applied science innovation to enhance sales processes.

The Senior Client Account Executive manages relationships with current clients, focusing on renewals, expansions, and ensuring customer success on the Outreach platform.

As a Senior Solutions Consultant at Outreach, you will partner with Account Executives to drive successful sales cycles, conduct structured discovery, deliver product demonstrations, and support opportunity qualification, all while acting as a subject matter expert on the Outreach platform.

Manage and execute sales compensation plans and Xactly setup, reconciliations, and earning reviews. Support accruals, reporting, employee commission inquiries, documentation, testing for Xactly implementation, process improvements, and ad-hoc projects.