Jobs at Outreach

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Design product experiences for Outreach’s AI-powered sales execution platform, focusing on conversational intelligence. Responsibilities include creating information architectures, user flows, interaction models, prototypes, and polished UI designs; shaping product vision and roadmaps; conducting customer research and usability studies; extending design systems; collaborating with Product, Engineering, Marketing, and leadership; and advancing AI-enabled design tools and processes.

Own strategic enterprise customer engagements as a senior technical advisor and organizational authority. Develop scalable TAM frameworks, customer success models, operating standards, risk-management approaches, and AI-enabled workflows. Influence product direction and roadmap priorities through customer advocacy, lead transformational cross-functional programs, and advise executives on customer and technical risks. Drive alignment across Product, Engineering, GTM, Support, and leadership while shaping TAM strategy and organizational capabilities.

Own go-to-market strategy and execution for Commercial and Mid-Market segments. Develop segment positioning, ABM programs, integrated campaigns, and field engagement initiatives that drive pipeline and revenue. Partner with sales, product marketing, revenue operations, and marketing teams to align priorities, personalize buyer experiences, measure outcomes, and optimize campaigns using AI, automation, and data.

Own go-to-market strategy and execution for Outreach’s Global Strategic segment. Develop segment positioning, ABM programs, target account strategies, integrated campaigns, and personalized buying experiences. Partner with sales, product marketing, field marketing, and revenue operations to accelerate pipeline and revenue. Measure and optimize campaign performance using data, AI, and automation while delivering segment insights and resources to field teams.

Lead and grow a team of Technical Support Engineers to deliver enterprise-level SaaS customer support, manage escalations and on-call rotations, drive root cause analysis and incident management, partner with product and engineering, monitor KPIs, mentor support staff, and advocate product changes to improve customer experience.

Manage SaaS customer renewals from milestone notifications through completion, maintaining timely communications, accurate forecasts, risk indicators, CRM records, and renewal documentation. Partner with Account Managers, Sales, Revenue Operations, BI, Support, and other teams to save at-risk renewals, protect recurring revenue, and improve customer outcomes. Design and refine renewal workflows and use AI, usage data, and support signals to identify risks and streamline execution.

Lead strategy and execution for Outreach's Finance systems portfolio (ERP, procurement, expense, HR financial workflows). Manage large-scale migrations and integrations, drive cross-functional delivery, coordinate UAT, mitigate risks, establish QA and change-management practices, and communicate program status to executives and stakeholders.

Lead post-sales operations and programs to drive customer retention, adoption, renewal forecasting, and expansion. Design AI-driven processes and agentic workflows (including Claude), run renewal forecast cadence, build digital/tech-touch strategies, turn health-scoring and customer data into action, and partner with CS, Product, and Revenue leadership. Manage and grow a team while measuring impact and improving customer lifecycle outcomes.

Design and build per-tenant knowledge graphs and extraction pipelines from conversational and CRM data. Implement entity resolution, ontology population, graph queries, feature extraction, representation learning, and reasoning for recommendations and risk signals. Train/evaluate graph models, collaborate with engineers to productionize models, monitor system health, and maintain data quality.

Design and build per-tenant knowledge graphs and extraction pipelines from sales conversations and CRM data; develop representation learning (GNNs, embeddings), reasoning and inference layers for recommendations, risk scoring, and coaching; partner with engineering and product to move models to production and maintain reliability at scale.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Lead Outreach's corporate social presence and executive social programs; define social strategy, drive campaign and event activation, grow employee advocacy, monitor social intelligence, and measure performance to increase brand awareness and credibility among revenue and technology leaders.

Lead Outreach's PR strategy and execution: write and edit press materials, build reporter relationships, secure media placements/awards/speaking opportunities, manage PR agencies, prepare executives, deliver internal communications, and coordinate cross-functional launch communications while using AI-enabled monitoring and measurement tools.

Lead Sales Operations for Enterprise and SDR organizations: territory design, forecasting, KPI/reporting, process and workflow optimization, and launch/scale AI/automation for GTM. Partner cross-functionally to build dashboards, improve rep productivity, and drive scalable, data-driven sales processes.

Owns complex, executive-visible customer escalations and leads Outreach’s Red Account and Incident Management programs. Coordinates Product, Engineering, Support, Customer Success, Sales, and Operations through critical incidents, driving clear ownership, communication, mitigation, post-mortems, and long-term risk reduction. The role develops scalable processes, facilitates high-pressure decisions, delivers executive reporting, and converts recurring escalation themes into durable supportability and product improvements.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.

Define and drive the strategy for the Core Platform team, focusing on real-time data processing and developer platform capabilities. Collaborate with engineers and product teams to align architecture with business needs and establish success metrics.

Lead cross-functional development and execution of data-driven paid campaigns across PPC, social, display, video, and CTV. Manage channel experiments, budgets ($5M-8M), agency partners, and in-platform execution. Optimize performance using analytics and AI tools, build audience segmentation and ABM tactics, and report on spend, ROAS, and pipeline to drive scalable revenue growth.

Design, build and operate scalable backend microservices (primarily in Go) that power email and calendar features. Own features end-to-end, identify performance bottlenecks, work with product and teams, participate in on-call rotations, and improve data integration (databases, messaging, GraphQL).