Jobs at Outreach

Owns complex customer accounts and expands AI Agent adoption through configuration, prompt design, troubleshooting, training, and consulting. The role drives product consumption, renewals, and customer outcomes while partnering with account teams. Responsibilities include establishing agent configuration standards, resolving escalations, mentoring consultants, monitoring KPIs, and staying current on generative AI and LLM developments. This remote Hyderabad role requires working US-based hours.

Lead go-to-market strategy and execution for Outreach platform releases and launches involving governance, security, interoperability, and integrations. Develop positioning, messaging, competitive analysis, enablement, customer content, and partner opportunities. Collaborate with Product, Sales, Marketing, Enablement, Pricing, and Post-Sales teams to drive adoption, retention, growth, and customer value. Apply AI to research, messaging, and launch content while communicating platform capabilities clearly to customers and internal teams.

Own enterprise customer relationships and drive measurable outcomes through platform adoption, AI enablement, change management, renewals, and expansion. The role guides customers in applying AI agents to GTM workflows, leads executive business reviews, monitors health and usage data, mitigates churn risk, identifies growth opportunities, and collaborates with Sales, Product, Marketing, RevOps, and Professional Services.

Manage SaaS customer renewals from milestone notifications through completion, maintaining timely communications, accurate forecasts, risk indicators, CRM records, and renewal documentation. Partner with Account Managers, Sales, Revenue Operations, BI, Support, and other teams to save at-risk renewals, protect recurring revenue, and improve customer outcomes. Design and refine renewal workflows and use AI, usage data, and support signals to identify risks and streamline execution.

Lead customer implementations and projects for a SaaS sales engagement platform, including AI-enabled deployments. Conduct CRM discovery, design integrations and configurations, develop testing plans, troubleshoot technical issues, and advise customers on AI adoption and best practices. Serve as a technical subject matter expert for Outreach technologies, collaborate with consultants and customer stakeholders, and support successful platform adoption and measurable business outcomes.

Own global compensation and equity programs, including market pricing, job leveling, salary ranges, merit and bonus cycles, equity grants, and pay equity analysis. Partner with Finance, Recruiting, People Business Partners, and executives on rewards decisions. Maintain compliance with pay regulations, produce reporting from HR and payroll data, communicate rewards programs, and improve global rewards processes using automation and AI.

As a Lead Solutions Consultant, you'll provide strategic advice, lead technical strategy for enterprise customers, and mentor team members while driving measurable business impact.

Owns scalable GTM enablement programs, change management, onboarding, coaching, competitive resources, sales content, and continuous improvement. The role partners with GTM, sales, customer success, product, and marketing leaders to drive adoption and measurable improvements in ramp time, quota attainment, pipeline generation, win rate, and other KPIs. It also uses AI, LMS/CMS platforms, and data insights to improve coaching, content delivery, and program effectiveness.

Lead product strategy and execution for conversation intelligence, voice, and dialing. Deliver AI-native experiences, ship AI/ML features, run discovery with customers, and manage a team of product managers to drive real-time coaching, deal acceleration, and leader-facing analytics across a B2B SaaS revenue platform.

Configure, optimize, and troubleshoot Outreach AI Agents for strategic customers after implementation. Manage a portfolio, drive adoption and product consumption, train client administrators, resolve escalations, and advise on workflows and best practices. Partner with account teams on renewals and expansion, monitor customer health and utilization KPIs, apply prompt engineering and generative AI expertise, and contribute reusable playbooks while mentoring fellow consultants.

Manages commercial contract intake, triage, and negotiation within approved templates and playbooks. Partners with attorneys on complex matters, improves contracting processes and documentation, enables business teams, and drives legal technology initiatives. Owns CLM, repository reporting, AI adoption, templates, approval workflows, and multiple concurrent projects while coordinating with Sales, Finance, Revenue Operations, Privacy, and Business Systems.

Own corporate FP&A forecasting, consolidations, cash flow planning, reporting, and financial modeling. Partner with Accounting and cross-functional leaders to analyze variances, improve forecast accuracy, support executive and Board reporting, and guide resource allocation. The role also enhances planning processes, automation, and models covering stock-based compensation, capital expenditures, collections, share count, and long-range planning.

Own the full sales lifecycle for net-new enterprise accounts, from prospecting and discovery through solution demonstrations, negotiation, closing, scoping, and handoff. Build territory and account plans, generate pipeline, forecast accurately, apply MEDDPICC, and sell complex AI-powered SaaS solutions to executive stakeholders. Manage nine- to twelve-month sales cycles and $200,000–$500,000 contracts while partnering with solutions consultants, finance, professional services, and account management.

Own the global partner marketing strategy and annual plan, develop joint campaigns with technology, channel, and SI partners, manage MDF and budgets, coordinate events and webinars, create co-branded content and enablement, adapt programs across North America and EMEA, and measure partner-sourced pipeline, revenue, and ROI.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Design and build per-tenant knowledge graphs and extraction pipelines from conversational and CRM data. Implement entity resolution, ontology population, graph queries, feature extraction, representation learning, and reasoning for recommendations and risk signals. Train/evaluate graph models, collaborate with engineers to productionize models, monitor system health, and maintain data quality.

Design and build per-tenant knowledge graphs and extraction pipelines from sales conversations and CRM data; develop representation learning (GNNs, embeddings), reasoning and inference layers for recommendations, risk scoring, and coaching; partner with engineering and product to move models to production and maintain reliability at scale.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Owns complex, executive-visible customer escalations and leads Outreach’s Red Account and Incident Management programs. Coordinates Product, Engineering, Support, Customer Success, Sales, and Operations through critical incidents, driving clear ownership, communication, mitigation, post-mortems, and long-term risk reduction. The role develops scalable processes, facilitates high-pressure decisions, delivers executive reporting, and converts recurring escalation themes into durable supportability and product improvements.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.