Jobs at Outreach

Configure, optimize, and troubleshoot Outreach AI Agents for strategic customers after implementation. Manage a portfolio, drive adoption and product consumption, train client administrators, resolve escalations, and advise on workflows and best practices. Partner with account teams on renewals and expansion, monitor customer health and utilization KPIs, apply prompt engineering and generative AI expertise, and contribute reusable playbooks while mentoring fellow consultants.

Provides Tier 3 technical support for complex SaaS issues, including advanced troubleshooting, log analysis, issue reproduction, incident response, and root-cause investigation. Partners with engineering, product, customer success, and account teams to resolve escalations. Acts as a subject matter expert, mentors support staff, improves processes and documentation, contributes to release readiness, and identifies product and customer experience improvements.

Manages commercial contract intake, triage, and negotiation within approved templates and playbooks. Partners with attorneys on complex matters, improves contracting processes and documentation, enables business teams, and drives legal technology initiatives. Owns CLM, repository reporting, AI adoption, templates, approval workflows, and multiple concurrent projects while coordinating with Sales, Finance, Revenue Operations, Privacy, and Business Systems.

Own corporate FP&A forecasting, consolidations, cash flow planning, reporting, and financial modeling. Partner with Accounting and cross-functional leaders to analyze variances, improve forecast accuracy, support executive and Board reporting, and guide resource allocation. The role also enhances planning processes, automation, and models covering stock-based compensation, capital expenditures, collections, share count, and long-range planning.

Own the full sales lifecycle for net-new enterprise accounts, from prospecting and discovery through solution demonstrations, negotiation, closing, scoping, and handoff. Build territory and account plans, generate pipeline, forecast accurately, apply MEDDPICC, and sell complex AI-powered SaaS solutions to executive stakeholders. Manage nine- to twelve-month sales cycles and $200,000–$500,000 contracts while partnering with solutions consultants, finance, professional services, and account management.

Own the global partner marketing strategy and annual plan, develop joint campaigns with technology, channel, and SI partners, manage MDF and budgets, coordinate events and webinars, create co-branded content and enablement, adapt programs across North America and EMEA, and measure partner-sourced pipeline, revenue, and ROI.

Lead competitive intelligence and market research across Outreach's AI and revenue platform portfolio. Translate market, customer, and competitor insights into differentiated positioning, battlecards, enablement, and strategic recommendations to influence GTM strategy, product decisions, and executive priorities. Represent Outreach externally and drive cross-functional initiatives that improve win rates and competitive positioning.

Design product experiences for Outreach’s AI-powered sales execution platform, focusing on conversational intelligence. Responsibilities include creating information architectures, user flows, interaction models, prototypes, and polished UI designs; shaping product vision and roadmaps; conducting customer research and usability studies; extending design systems; collaborating with Product, Engineering, Marketing, and leadership; and advancing AI-enabled design tools and processes.

Own strategic enterprise customer engagements as a senior technical advisor and organizational authority. Develop scalable TAM frameworks, customer success models, operating standards, risk-management approaches, and AI-enabled workflows. Influence product direction and roadmap priorities through customer advocacy, lead transformational cross-functional programs, and advise executives on customer and technical risks. Drive alignment across Product, Engineering, GTM, Support, and leadership while shaping TAM strategy and organizational capabilities.

Own go-to-market strategy and execution for Commercial and Mid-Market segments. Develop segment positioning, ABM programs, integrated campaigns, and field engagement initiatives that drive pipeline and revenue. Partner with sales, product marketing, revenue operations, and marketing teams to align priorities, personalize buyer experiences, measure outcomes, and optimize campaigns using AI, automation, and data.

Own go-to-market strategy and execution for Outreach’s Global Strategic segment. Develop segment positioning, ABM programs, target account strategies, integrated campaigns, and personalized buying experiences. Partner with sales, product marketing, field marketing, and revenue operations to accelerate pipeline and revenue. Measure and optimize campaign performance using data, AI, and automation while delivering segment insights and resources to field teams.

Design and build per-tenant knowledge graphs and extraction pipelines from conversational and CRM data. Implement entity resolution, ontology population, graph queries, feature extraction, representation learning, and reasoning for recommendations and risk signals. Train/evaluate graph models, collaborate with engineers to productionize models, monitor system health, and maintain data quality.

Design and build per-tenant knowledge graphs and extraction pipelines from sales conversations and CRM data; develop representation learning (GNNs, embeddings), reasoning and inference layers for recommendations, risk scoring, and coaching; partner with engineering and product to move models to production and maintain reliability at scale.

Manage a portfolio of enterprise customers to drive adoption of Outreach’s AI-powered features, ensure measurable business outcomes (retention, expansion), lead executive reviews, enable AI adoption and change management, surface data-driven insights and risks, own renewal/expansion strategy, and collaborate cross-functionally with Sales, Product, RevOps, and Professional Services.

Owns complex, executive-visible customer escalations and leads Outreach’s Red Account and Incident Management programs. Coordinates Product, Engineering, Support, Customer Success, Sales, and Operations through critical incidents, driving clear ownership, communication, mitigation, post-mortems, and long-term risk reduction. The role develops scalable processes, facilitates high-pressure decisions, delivers executive reporting, and converts recurring escalation themes into durable supportability and product improvements.

Build and operate core Identity and Access Management services powering authentication, authorization, token management, SCIM provisioning, and account security. Own end-to-end architecture, implementation, observability, and reliability. Partner with Product and Security, improve scalability and performance, and mentor teammates to raise engineering standards.

Define and drive the strategy for the Core Platform team, focusing on real-time data processing and developer platform capabilities. Collaborate with engineers and product teams to align architecture with business needs and establish success metrics.

Lead cross-functional development and execution of data-driven paid campaigns across PPC, social, display, video, and CTV. Manage channel experiments, budgets ($5M-8M), agency partners, and in-platform execution. Optimize performance using analytics and AI tools, build audience segmentation and ABM tactics, and report on spend, ROAS, and pipeline to drive scalable revenue growth.

Serve as primary People partner for Product, Design, Engineering, Security, and Support leaders. Advise on org design, workforce planning, talent strategy, and employee relations. Lead and develop two distributed Senior People Business Partners. Drive HR programs (performance, promotions, engagement), provide manager coaching, run investigations, deliver data-driven org insights, and enable change during scale across international teams.

Lead and deliver cross-functional, cloud-first business systems programs. Drive scope, schedules, risks, and stakeholder alignment; translate ambiguous business goals into technical requirements; improve processes and integrations (particularly GTM/Salesforce and quote-to-cash); assess architecture and data impacts; and ensure scalable, cross-team delivery.